“Still waiting for item ordered. Was sent a message that it was being sent express post on the 30th November and the tracking states it hasn't gone to post office? Very disappointed.”
“I was very disappointed. I have three grand daughters and I wanted to purchase them a
bracelet for Christmas. So I went to Plenty Valley and they only had 1 of the particular bracelet I wanted, but told me that Epping had one as well. So I bought 1 at Plenty Valley then went to Epping to purchase the other. One of my grand-daughters is younger than the first 2 so I contacted her mother and she said that should would love a bracelet as well. So I went online and bought it. I was so disappointed because the bracelet online was $30 each cheaper than the shops. The shops were supposed to have Black Friday sales. My daughter said I should take the other 2 back, but I thought I should have noticed that everything else was on sale, but not those particular bracelets. I asked the sales woman if they were on special and she said yes. I am a member of Bevilles, but I do not think I will shop there again. I”
“Well I don’t really know what’s happening I thought my watch was getting delivered but then got a email saying it was picked up so I’m a bit confused”
“Very disappointed payed extra for click and collect didnt not hear anything for 2 days no one would answer the phone or ring me back just to get email to say they posted it”
“I purchased a ring in a specific size, as confirmed by the receipt and order details. Apparently that size was not available, but I was not notified and was still able to purchase my ring size on the website. So I was sent the only ring they had, which was 3 sizes too small. Now I am told if I want the emerald ring in size Q that I purchased I will have to spend an extra $130 for them to upsize it (if it is at all possible). I understand that sometimes people make mistakes and technology is not updated, though that can be frustrating, and I understand that also people can make mistakes and not check orders before sending them (which also happened), but I must admit I am most frustrated about being told, after I have spent $500, that I need to spend another $130 in order to get the product that I have already purchased. I do also wish when I first spoke online that the staff started off by admitting that Bevilles had made those mistakes and apologizing instead of treating it like 'of course I got the wrong size ring because it was the last one'. I promise I am not yelling and I respect retail staff. The staff in the Charlestown NSW store were very lovely and very helpful and Julia online was not bad. I am just quite disappointed. I was so excited about this ring. Now I need to decide if I cut my losses or if I put myself into further debt to try to pay more for the the Q size ring that I purchased and wanted so much. It's not an easy choice. Though it may not even be possible.”
“The young lady that served me in store made my shopping experience very enjoyable, very helpful, friendly and interacted really well with my young daughter. Was a pleasure to meet her”
“For the first time I've been to a jewellery store this amazing lady measured my finger so I found out what size I am, and she helped me find my perfect ring I am so grateful for bevilles at charlestown”
