Hi Shahi,
We are so sorry to hear about your experience with the watch. Please note that we do have a 14-day return and 90-day exchange policy, and we are always happy to assist you at customerservice@bevilles.com.au.
Kind regards,
Pamela
“I received my item defective, I immediately emailed customer service as per instruction and had no correspondence back. After two failed attempts to contact customer service, I had to call the contact center. I returned the item as per instructions this morning with photo evidence of the return confirmation from Aus Postal Service, the return receipt, a photo of the invoice with clear written instructions of the refund request as per instructions and yet again a photo of the defective item. Still, no confirmation was received of my emails received or any communication at all. It makes me wonder how long the refund is going to take.”
Hi Maruschka,
We have received your email and we are deeply sorry that we were not able to send you a confirmation.
Rest assured once we received the return item, we'll right away process the refund and would normally take 2-5 business days to reflect on your original payment method.
Kind regards,
Lyn
Hi Lisa,
We sincerely apologize about what happen with the earring. Our products are thoroughly check before dispatch to detect any fault however it seems that we have not lived up to your expectations. We are sorry we have let you down.
Once again, we apologize for any inconvenience.
Kind regards,
Lyn
Hi Binod,
We're sincerely apologize for the delay. Once order is being dispatched to the carrier it will be them who will reach out to you upon delivery.
We value your comments and will certainly provide this feedback.
Kind regards,
Lyn
“Spoke with support before purchasing to ensure they had the stock of what I required before ordering and paying for the item, only to receive the item in the wrong size and be told they didn't have the size I wanted so needed to return and wait for my refund to purchase elsewhere. Very imcompetent, will not order from here again disappointing.”
Hi there,
We sincerely apologize for any inconvenience caused by the incorrect information and mistake. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
“Damage product received on shipment and then I’ve been accused for wearing it over a week where my invoice was two days old took it straight back and the lady at the store accuse me of it’s been worn and from her experience. It’s been worn over a week where I showed her proof of the invoice that was only two days old, and then she went red and kept quiet and still refuse to change. My jewelry. Definitely will never purchased from you again.”
Dear Murat,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
“I'm surprised you ask after the debacle my last purchase has been. A delay of over three weeks and then to be sent the wrong bracelet. I am understandbky angry”
Hi Lee,
We are extremely sorry about the delays and the mishaps in delivering your order.
Rest assured we are working on getting your correct item dispatched in the coming week.
Once again, we apologize for all the inconvenience.
Kind regards,
Lyn
“Took a week to process. Still hasn’t reached the postal service yet. I would have purchased a lot earlier if I’d had known it would take so long. Or maybe a different shop altogether. Did pay for the express post but who knows how long it’ll take to get to that stage.
The customer service was quite nice.”
Hi there,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to dispatch our product as soon as its ready, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
“I would put down 5 stars but im very dissapointed that the necklace I bought was nothing what it looked like on there sight and I've asked for a refund ne ahae it's not what I was looking for and I'm getting silence from them. I've emailed and there has been no sign of contacting myself. So I'll be ringing your head office and explaining the entire situation and try get my money refunded fo me because it feels like I've been scammed wich it looks like I have so far!”
Hi Stephen,
We're so sorry to know you were disappointed with our product and when you have not heard from us. This is not the experience we want you to have.
We will certainly get in touch to correct this for you.
Once again, we apologize for any inconvenience.
Kind regards,
Lyn
Hi Nadia,
We sincerely apologize for the poor service you had with our Nevilles store.
We would like to hear more about your experience and if there is something that we can help you with
please let us know by contacting us at customerservice@bevilles.com.au
Again, we apologies for this poor experience.
Kind regards,
Lyn
Hi Samantha,
We're sorry to hear that you're unsatisfied with our product. If you need help please contact us at customerservice@bevilles.com.au.
Kind regards,
Lyn
Hi Adam,
Thank you for leaving your feedback.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
“I found the after sales service to be belittling/ condescending. I lodged an order and received an email confirming my purchase. Following a query some weeks later, I was told my order was not complete and therefore it was on hold. Why did I receive that confirmation email? And I was angry the way my queries were answered. I will not order from Bevilles again”
Hi Annette,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
Hi Faslan,
Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience you encountered with your watch.
Please contact us at customerservice@bevilles.com.au to resolve this matter.
Kind regards,
Jay
“I placed an order for earrings which were listed on the website. I got confirmation that my order had gone through and was ready to be picked up. But when it was collected, they were the wrong earrings. I was told the earrings I bought were discontinued, even though they were still being advertised on the site! The earrings I was given had the same product code as the ones I bought but were totally different and weren't listed anywhere on your website. You wasted my time and energy on what is false advertising.”
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to hear about your experience with our ''Click and Collect'' service. Although we try to maintain stock accuracy, there are rare moments when we do have discrepancies in our system. We apologise for the misunderstanding and our customer service team are more than happy to assist you further with this issue. Please feel free to contact customerservice@bevilles.com.au.
We hope you consider Bevilles in future purchases.
Kind regards,
Nauri
“I was automatically subscribed from the online purchase without my knowledge and immediately bombarded with ads. With each one I unsubscribed but did not work as I kept getting emails. I had someone in store unsubscribe me and is now receiving this feedback email. Let’s hope this is the last email I will receive from Brevilles!!!!! This experience has deterred me from purchasing with you ever again!”
Dear Lilina,
Thanks for sharing your experience with us.
We are sorry to hear that you have bombarded with advertisement.
We will fix the issue and you will not receive any advertisement anymore.
Thanks for your patience.
Regards,
Shab
