Hi Rosita,
Thanks so much for the great feedback :
Even with a finer chain, we hope you are still enjoying your item! If you decide you would like something else after all, please feel free to email us at customerservice@bevilles.com.au so that we can organise that for you.
Kind regards,
Zerina
Bevilles Customer Service
“didn’t get delivered to my house for some reason, because there was always someone at home. but pickup from the other location was easy and the ring is gorgeous.”
Hi Emily,
Thank you for your review.
We are sorry to hear you experienced issues with the delivery process.
But are thrilled to hear you love your new ring!
All the best,
James
Hi Gurmej,
Thank you for your review.
We are sorry to hear you have not yet received your order!
Please contact us at customerservice@bevilles.com.au, so we can assist you further.
Kind regards,
James
Hi Mas,
Thank you for your review!
We are so happy to hear you love your jewellery collection and that you received your order with ease!
We hope to see you again in the near future.
All the best,
James
Hi Mark,
Thank you for taking the time to share your experience with us! We hope the person loves the fabulous gift from you!
We appreciate your support.
Kind regards,
Palvir
Hello Chloe,
Thankyou for taking the time to write us a review!
We are so happy to know you are pleased with our customer service, we aim to provide our customers with the best customer service experience.
Thankyou for shopping with Bevilles.
Stay Fabulous
Kindest Regards,
Wafaa
Hi Judith,
Thank you for sharing your experience with us.
We are sorry to hear the item is not what you were expecting.
If you are still experiencing any issues with your order please contact us at customerservice@bevilles.com.au so we can assist you further.
Kind regards,
James
“Overall a good experience. It would be very helpful to have measurements of items as sometimes they have appeared larger or smaller online, which can lead to disappointment. Earring grams/weight in particular would make online shopping more likely as I simply don't buy anything beyond huggies because of the possibility of heavy earrings.”
Hi there,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within our stores, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Palvir
Good day,
We are glad that you are sharing your experience with us.
All the instructors and user guides are paperless and available online , due to the watch companies policy.
The decision has been made to save the environment.
Kind regards,
Shabnam
Good day Caitlin,
Thanks for sharing your experience with us.
We are sorry to hear that you were not happy with your purchase.
Please return it back to the store and get fully refund.
Have a great day!
Regards,
Shabnam
Hi Alana,
Thank you for your feedback!
We understand your frustrations with the delivery. While we do our best to ensure smooth dispatch and delivery, once the item is dispatched out via AusPost we are limited in our capacity to help!
We would recommend also providing your feedback to Australia Post at this link: https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback#form
Nevertheless, we hope you enjoyed your item and we hope to see you shopping with us again soon!
Kind regards,
Zerina
Hi Chris,
Thank you so much for your wonderful feedback!
We are so happy that we were able to sort that out for you. We hope to see you shopping with us again soon :)
Kind regards,
Zerina
“Fast delivery. Great price (Black Friday sale).
The box/packaging was disappointing and I will not be using it to gift the earrings. Felt cheap and didn’t like the blue colour/design (yes I understand this is branding/marketing - make the product inside appear cheap)”
Hi Shelley,
Thank you for your thorough feedback on all aspects of our product and service.
We will pass on this feedback to the relevant teams.
We hope that we will still see you shopping with us in the future :)
Kind regards,
Zerina
“Easy to buy items whether it be in person or online. Out of stock item was notified and refunded very quickly with shipping for the rest was fast. Item in perfect condition and looks nicer in person compared to online photos.”
Hi there,
Thank you for sharing your experience with us! We are glad to hear that the issue was resolved quickly and efficiently. We hope you are enjoying your new purchase!
Kind regards,
Palvir
Hi Jenny,
Thanks for the time and sharing your experience with us.
Sorry to hear that you are a bit disappointed with your Cubic zirconia earrings.
Hope to see you soon.
Kind regards,
Shabnam
Hi Christine,
Thank you for sharing your feedback, it helps us to do better for next time!
If you are at all unhappy with the ring please let our customer service team know so they can help you out.
Kind regards,
Julia
Hi,
Thank you for your feedback!
We pride ourselves on making sure everyone can access beautiful jewellery at a great cost!
We hope to see you shopping with us again soon :)
Kind regards,
Zerina
Bevilles Customer Service
“So far I have experienced good customer service from the Beville staff.
One point I would like to say is that the SILVER INFUSED jewelleries are disappointing. I haven't even worn the items I had purchased before and, wow, it has all darkened in colour! Really? It really put me off!
The diamonds on a ring being sold (like a 1 ct ring) are really not that brilliant. Some diamonds appear hazy like duds. Maybe, that tells one why the price is cheaper.
It hope you get back the white cover of your jewellery cases. Personally, I find it helpful as It allows me to mark my jewelleries and identify it without opening the box itself.
I also would like to ask why I am not being credited any points (as a member of the Bevilles 'Fabulous' family) for the several jewellery purchases I had made recently, as in the last 6 months). I used to get credits before.
Thank you.
NAUREEN”
Hi NAUREEN,
Thanks for taking time to share your experience with us.
- 9ct Gold Silver infused has made with different alloys and one of them as you know is silver. silver get oxidized but when you clean it with jewelry cleaner , the color will go back to gold.
- Diamonds come in different color and quality. We provide huge range of diamonds for different occasions and every individual taste .
Our trained team will always ready to help you to find the best match for your taste.
If you have more concerns, feel free to contact us.
Kind regards,
Shabnam
Customer service team
