Hello Marjorie,
Thankyou for taking the time to leave us a review.
We are pleased to know you enjoyed your recent experience at our store, and we hope to see you soon!
Happy shopping at Bevilles, and stay Fabulous!!!
Hi Kiera,
Thank you for your review!
We are so glad to hear you have had a positive experience with us!
We hope to see you in the near future!
All the best,
James
Hi Viki,
Thank you for your review!
We are so pleased to hear you have had an amazing experience in our service and love your new purchase!
All the best,
James
“Purchased necklace stand and a week later received email to say I was getting a refund as it was out if stock. Your system needs to be current to purchase on line. The item is still showing available. Very upsetting”
Hi Wendy,
Thank you for taking the time to share your experience with us.
We are incredibly sorry to hear you are unhappy with the experience you have had.
Although we aim to maintain 100% accuracy with our stock, unfortunately this cannot always occur.
Please accept our apologies for any disappointment this has caused.
Kind regards,
James
Hello Belinda,
Thankyou for leaving us a review.
Please contact our customer service team on customerservice@bevilles.com.au
for further assistance.
Kind regards,
Wafaa
“My shopping experience was great once I learned how to look for things. You have a specific way of listing your items and unless you know the correct terminology of what your looking for it is a bit hit and miss”
Hi Donna,
Thankyou for providing us with your valuable feedback.
We take our customers feedback very seriously.
And we thankyou for shopping with Bevilles, Stay fabulous!
Kind regards,
Wafaa
Hello Erica,
thankyou for leaving us a review.
We hope you enjoy wearing your new necklace, and we are so pleased to know that it arrived fast!
Happy shopping at Bevilles.
Kind regards,
Wafaa
Hello Janet,
Thankyou for taking the time to leave us a review.
We hope the recipient enjoys wearing the new jewelry's.
Thankyou fir choosing Bevilles.
Kind regards,
Wafaa
“The overall experience was simple but I was disappointed that the necklace pendant I purchased didn't come with a silver chain as described. This was a Christmas gift purchase so I wasn't too pleased,definately will continue to purchase from Prouds over Bevilles (which is where I purchased the other initial necklaces for Christmas).”
Hi Emily,
Thank you for your review.
We are sorry to hear you have been disappointed in your Bevilles experience.
Please feel free to reach out to us at customerservice@bevilles.com.au so we can assist you further.
Kind regards,
James
Hi Michelle,
Thank you for your review!
We are so glad to hear you love your new purchase!
We hope to see you shop with us again soon!
Stay Fabulous,
James
Hi Fiona,
Thank you for your review!
We are so thrilled to hear you have had a fabulous experience in our stores!
We hope to see you shop with us again soon!
All the best,
James
“Service was terrible. After I purchased a click and collect order, they sent me an email to say my item is out of stock when I checked if the item was available before I purchased and then after a while I got another email to say my order was available again.
I called the store the next day to ask if I can give authority to my husband to pick up my order. The First Lady said I just have to give him my order number and that was fine. After I thought about it how bad it’ll be if someone saw my order number and went to pick it up on my behalf ! So I called the store again to double check, the 2nd lady on the phone said that’s not how it works. I need to sign a consent form and get my husband to bring it. I couldn’t get the form because I didn’t get the order confirmation. The last told me I had to call their customer service line to get it from them. The order was only $59. I asked to speak to her manager and she said she is the manager. Then I asked her why she couldn’t override this since I didn’t get the email with the form in it. She said it’s the policy then after she placed me on hold, another lady came on the phone and apparently she said she’s the manager. So the 2nd lady lied, she was only the assistant manager. Then the manager said she has the same delegation as her and I said it’s different. Obviously the position is different and I wasn’t happy with the 2nd lady so I wanted to speak to her manager.
Anyway overall the service was horrendous ans terrible. I would never recommend this to anyone. Very disappointed.”
Good morning,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere within, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns.
Please feel free to reach out to us at customerservice@bevilles.com.au for further assistance.
Kind regards,
James
Hi Louise,
Thank you for your review!
We are so glad to see that you love your new purchase and have had an amazing customer service experience!
We hope to see you again in the near future!
Stay Fabulous,
James
“Absolutely terrible.
Probably the worst customer service I have ever dealt with. I Waited 3 and a half weeks to receive my ring which was supposed to be sent & received within 1 week. I was Constantly nagging Bevilles for updates otherwise there was no communication about where my ring was or when I was getting it. When I finally received an update they said that my ring was sent to them damaged so they ordered another one. Then I finally received my ring almost one month later - after wearing it for 1 week the diamonds are already falling out!!! Very disappointing and definitely would not recommend or repurchase from here.”
Good morning Manjoot,
Thank you for taking the time to share your experience with us.
At Bevilles Jewellers we aim to create a positive atmosphere, however it seems that we have not lived up to your expectations. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
James
