Hi there!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your pendant, please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members to assist you with this issue.
Kind regards,
Jay
“The item received was not as shown on the website. The earings were much larger in size and the finish was different. I will be returning them, and am very annoyed that I have wasted $9.95 postage, which I feel I should be refunded for false advertising on the website.”
Hi there,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your purchase, please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members [customerservice@bevilles.com.au to assist you with this issue.
Kind regards,
Jay
Hi Chloe!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi Noel!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
“I took a recently purchased chain back to the Geelong store chain was only a few weeks old and snapped without any force. The assistant in the shop said yeah they are not manufactured well. I asked if he could do anything whether it was under warranty or something?? He said nah we can’t do anything we are closing down in a few weeks. The chain was a present from my elderly mother I was so upset it had broken so quickly. I ended up replacing the necklace and purchasing the same one again for another $400. Will never purchase again from Bevilles so disappointed and upset with how I was treated!”
Hi Jacinta,
We would like to apologize for the experience you have recently had in one of our stores.
At Bevilles Jewellers, we aim to create a positive atmosphere within our stores, we take pride in our customer satisfaction and the issues you have raised are not in line with our philosophy.
Customer feedback is what we rely on to ensure our stores are delivering the best customer service possible, we appreciate good and bad feedback.
We want our customers to feel fabulous, and have an amazing experience with us. Once again, please accept our sincere apologies for what has occurred, and we hope to retain you as a customer for your engagement and for the years to come.
Please drop us a message directly via this email [customerservice@bevilles.com.au] and we’d love to talk more!
Kind regards,
Jay
“My shopping experience was good but I want to return the product. The stone looked too big compared to the picture on the website. But the returns policy is quite difficult.”
Hello Chris,
Thank you for taking the time to leave us a review.
We are sorry to know you were unpleased with your purchase, please be aware of our customer satisfaction policy, you have the option to refund within 14 days or exchange for a change of mind within 90 days. Just make sure the item is still in a resalable condition.
Please contact one of our customer service members [customerservice@bevilles.com.au to assist you with this issue.
Kind regards,
Jay
“The website is easy to navigate and purchase from and I'm really happy with what I bought. It looks just as good in real life as it did on screen. And I got it at a really good price!”
Hi there!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi there,
Thank you for taking the time to leave us review!
Our Bevilles staff prides themselves on providing exception customer service.
Be Fabulous!
Kind regards,
Nauri
Hi there!
Thank you for leaving us a wonderful review!
We offer unbeatable prices for our products at Bevilles. We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Nauri
Hi there!
Thank you for taking the time to leave us a review.
We are happy to hear that you are happy with your shopping experience with us and we hope you continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi Tiffany!
Thank you for taking the time to leave us a review.
We are happy to hear that your husband loves his watch. At Bevilles we make sure to ship your order at the best time possible.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi there!
Thank you for taking the time to leave us a review.
We hope you enjoy how our staff assists you and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi Karen!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi Alison!
Thank you for taking the time to leave us a review.
We are happy to hear that you are satisfied with your purchased. Hope to see you shopping with us again.
Be Fabulous.
Kind regards,
Jay
Hi there!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
Hi Reece!
Thank you for taking the time to leave us a review.
We hope you enjoy your new purchase and continue shopping with us!
Be Fabulous.
Kind regards,
Jay
