“Well after waiting several weeks I finally got one of my rings order 1100901 ,I ordered a size Q and got a size N and to make sore I was right I got a jewller to check and they agree it’s a size N this is not good after waiting awhile ,I also have another ring ordered and have ask for my money back but had no reply ,once again not good enough, Regards Bian”
Hi Brian,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
“Online shopping was simple, with easy to navigate pages, clear pictures and detailed descriptions. The disappointing factor was collectecting the order in store. One staff member was wearing their mask under their chin whilst assisting a customer on the floor, whilst the staff member who assisted me was wearing their mask only over their mouth.”
Hi,
Thank you for taking the time to share your experience with us at Bevilles.
We are sorry to hear we have not lived up to your expecations. We appreciate you comments and will follow up with your concerns. We hope to see you in the future.
Stay Fabulous,
James
“I purchased an expensive g shock watch, and it arrived without anything in the box. yes, the watch and extra band were in the box, but the book for the user manual and the tool that comes with the watch, not there. My friend also purchased the same watch from a different store and it came with everything.....”
Hi Kai,
We are sorry to hear you are not satisfied with your experience at Bevilles, this is not our intention.
We value your comments and will follow up with your concerns. We hope you consider us in the future.
Bevilles Jewellers
Customer Service
“Send the wrong size. Contacted the customer service but no feedback so far. Delivery took over a week even though I paid express. So all in all incredibly disappointing experience :(. Really hoped to get the wrong size exchanged.”
Hi Marie,
Thank you for sharing your experience with us.
We are sorry to hear we did not meet your expectations. We appreicate your feedback on our customer service.
We hope to see you in the future.
Bevilles Jewellers
Customer Service
“This rating is for the staff at the pop up shop in Westfield Plenty Valley. However for the shop I wasn't happy with the staff there… one was with customer another was busy talking to a lady ( seemed not a customer). Waited for long. When I was finally approached, I asked if the shop had certain item. With just gesture pointed me to pop up shop saying “there.”
However once again the staff of pop up shop was helpful.”
“Ordered when it stated delivery for Xmas, email and called and was assured it would be delivered by 25th. Received email stating expect delivery on 30th. Great Christmas gift.”
“Its totally understandable that is busiest time of the year however, I was just hoping if I have been charged for “Express Delivery” , at least it shouldn’t have been taken more than couple of days only for parcel to be arrived at its destination. Especially when it’s special occasion such as receiver’s Birthday.
Merry Christmas”
“This purchase of an e gift was a Xmas present which we still don’t have due to poor communication.
We spoke to someone in customer service yesterday, and were told there was an IT issue that was being looked into and that we would get a call back.
No call came, and late yesterday I found an email requesting conformation of my purchase, as it was late in the day when this was discovered, I replied immediately but it was to late by then for our purchase to be processed, so no Xmas present.
Both my fiancé and I are very disappointed in the lack of communication with us over this matter, my fiancé has spent quite a lot with Bevilles over the years, that was why I chose Bevilles for this purchase.
Bevilles needs to take a good look at how the customer service team deal with issues, especially there communication and call back procedures
Yours sincerely
Brendan Kupsch”
“hi the online process and order was fine, i got the ring i ordered which was too small, but ive contacted bevilles twice in a week asking how to change it, via their online email, no response at all”
“Product looked great and reasonably priced
But the they wrong item on the first delivery and had to contact them again and again to send and receive the right ordered item.”
“I ordered an item via click n collect because I needed it before end of the week for a birthday. Item was apparently out of stock at the store, and instead of informing me of this fact they sent the item by post and now I have no idea if I will get it in time for my sister's birthday.. I'm particularly not happy that the store just didn't call and give me the option to just purchase something else.”
“Bought a anklet bracelet when arrived it was 5cm to short. Now have to sendback.
if they put what length it was then I would not bought it. advertising not good.”
“Still waiting for item ordered. Was sent a message that it was being sent express post on the 30th November and the tracking states it hasn't gone to post office? Very disappointed.”
“Very disappointed payed extra for click and collect didnt not hear anything for 2 days no one would answer the phone or ring me back just to get email to say they posted it”
“The service at the Penrith store was very poor. There was no acknowledgment when I arrived.All staff were looking downwards and not watching for approaching customers.”
