“The online purchase (click and collect) was easy, and the price was great (a watch I was after for while on sale). What was disappointing was a jewellery and watch retailer not having anyone on staff who could adjust a steel watch bracelet, meaning I had to spend another $22 at a watch repair place to have the bracelet fitted for my wrist. This meant a delay in wearing the watch and additional cost. That will mean I'm likely to purchase elsewhere in the future, in stores I know can adjust watch bracelets on site.”
Good afternoon Carl,
Thank you for your review.
We are glad to hear this watch is perfect for you!
We apologise for any inconnvinience you have experienced in store.
Unfortunately our staff in store are unable to adjust or remove watch links in store as it needs to be done by our supplier.
Kind regards,
James
“So far I have experienced good customer service from the Beville staff.
One point I would like to say is that the SILVER INFUSED jewelleries are disappointing. I haven't even worn the items I had purchased before and, wow, it has all darkened in colour! Really? It really put me off!
The diamonds on a ring being sold (like a 1 ct ring) are really not that brilliant. Some diamonds appear hazy like duds. Maybe, that tells one why the price is cheaper.
It hope you get back the white cover of your jewellery cases. Personally, I find it helpful as It allows me to mark my jewelleries and identify it without opening the box itself.
I also would like to ask why I am not being credited any points (as a member of the Bevilles 'Fabulous' family) for the several jewellery purchases I had made recently, as in the last 6 months). I used to get credits before.
Thank you.
NAUREEN”
Hi NAUREEN,
Thanks for taking time to share your experience with us.
- 9ct Gold Silver infused has made with different alloys and one of them as you know is silver. silver get oxidized but when you clean it with jewelry cleaner , the color will go back to gold.
- Diamonds come in different color and quality. We provide huge range of diamonds for different occasions and every individual taste .
Our trained team will always ready to help you to find the best match for your taste.
If you have more concerns, feel free to contact us.
Kind regards,
Shabnam
Customer service team
Hi Mark,
Wonderful! We are glad to hear it's what you envisioned.
We appreciate you taking the time to leave such a glowing review and hope to see you again soon.
Kindest,
Julia
Hi Michelle,
Thank you for taking the time to share this with us.
A sale always makes a piece feel more special! We hope you get many chances to show them off.
Kind regards,
Julia
Hello Brayden,
Thank you for leaving us a review!
Please note that you may return your item if you are unhappy with it, or we can happily assist you in exchanging it for something you will be pleased with.
Regards,
Wafaa
Good morning Christina,
Thanks for taking time and the time and share your experience with us.
We will pass your idea to our marketing department.
Have a fabulous day!
Regards,
Shab
Customer service team
Hi Susan,
Thank you for leaving us a review.
I would like to confirm that this item was sent in a pouch because that is the packaging the Georgini earrings come in. Otherwise all of our Bevilles items come in our fabulous blue gift boxes.
Regards,
Wafaa
Hi Georgia,
Thank you for sharing your experience with us!
We are so pleased to hear you are happy with your purchase and have had a positive experience!
We hope to see you again soon!
Stay Fabulous,
James
Hi Sally,
Thank you for sharing your experience with us!
We are happy to hear you had an efficient delivery and you are happy with your purchase!
We hope to see you again in the future :)
All the best,
James
Bevilles Jewellers Customer Service
Hi there,
Thank you for sharing your experience with us!
We are sorry to hear you have had issues with your purchase!
Please feel free to contact us at customerservice@bevilles.com.au, so we can assist you further.
Kind regards,
James
Hi Linda,
That is fantastic to hear, we are so happy that your order was delivered promptly!
We hope you love your product and hope to see you again in the future!
Stay Fabulous,
James
Bevilles Jewellers Customer Service
Hi Elise,
Thank you for taking the time to share your experience with us! We are sorry to hear about your experience with us.
We value your comments and will follow up your concerns. We want our customers to feel fabulous and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Customer Service Team
Hi there,
Thank you for taking the time to share your experience with us! We are glad to hear you are happy with your purchase! We hope to see you in the future!
Stay Fabulous,
Customer Service Team
Hi Mrs. Saunders,
Thank you for taking the time to share your experience with us! We are glad to hear you are happy with your purchase! We hope to see you in the future!
Stay Fabulous,
Customer Service Team
“My patented and I ordered a Size S ring for myself, I received the ring quickly but among trying it on it didn’t fit, I went in store and asked them to check the size of the ring where we discovered we were sent a P. Quite frustrated as I was expecting my size.”
HI there,
Thank you for taking the time to share your experience with us! We are sorry to hear about your experience with us.
We value your comments and will follow up your concerns. We want our customers to feel fabulous and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Customer Service Team
