“Earrings had loose clip. I advised Bevilles and eventually was advised to use pliers to tighten it
By this time the faulty earring clasp had undone and the earring was lost
Customer service then said they would have organised a return which was never offered
I asked for a replacement or at the worse to purchase a single earring which was refused. Bevilles didn’t even offer a discount on buying a replacement pair
I ordered 2 different pairs one of which is in transit. The original sending out was not a good experience and on day 6 or 7 I contacted customer service via chat. The earrings hadn’t even been dispatched
I’d appreciate a further discount on a replacement pair of earrings and ask if they could be checked that the clasp works and there are no other defects and a prompt dispatch
I rang Sydney as I was unable to get hold of Melbourne head office. I have repeatedly asked for a number so I didn’t have to deal with the customer service agent but she refuse to give me this
As it stands I have a single earring because the first had a loose clip. It appears the late response to tighten it was not the usual procedure. It’s been a disappointing series of events
Hope someone is prepared to help so we can get a pair or a pair and a spare”
“Processing time was very poor, especially when paying for express. The item didn’t arrive in time for ththe occasion despite allowing two weeks and paying for express.”
“Hi, the only issue I had was that I paid for express post of $9.95, however the item did not arrive for over a week and it missed my daughters 21st birthday. Which was disappointing. No refund was offered for the express postage”
“Item purchased is lovely however the service was lacking. The item was out of stock and delivery was delayed. There was zero communication to advise until I had to chase the matter up … twice. Very disappointing considering this was a gift for someone (now belated) Very poor service”
Hi Priya,
We sincerely apologize for any inconvenience caused, but our Casio watch supplier no longer includes manuals in the packaging. However, you can readily access them online for your convenience.
Please feel free to reach our customer service if you need further assistance.
Kind regards,
Lyn
Hi Ayla,
Thanks for sharing your experience with us.
We are so sorry to hear that.
Please contact us on customerservice@bevilles.com.au and we are happy to assist you with your necklace.
Have great day!
Regards,
Customer service team
“As it was a gift I purchased the bracelet for my granddaughter It took 2 weeks to arrive After the first week I started getting worried I didn’t receive any notification about the delay till I contacted Bevilles myself I received the bracelet right on the day of her party.I had no time to go out and exchange it as the bracelet is too big for my granddaughter”
Hi Catherine,
We're deeply sorry for the stress and inconvenience you experienced with your recent purchase. It's truly disheartening to hear that the bracelet you bought for your granddaughter arrived late and was too big for her. We understand how important it was for you to have it on time for her party, and we sincerely apologize for failing to meet that expectation.
Your feedback about the lack of notification regarding the delay is crucial, and we apologize for not providing timely updates. Should you still want to, you can visit any Bevilles store near you to have the item exchange.
Kind regards,
Lyn
“The items themselves, I have no problem with. It was the customer service and lack of communication that I found frustrating from Brevilles. I do believe that if you are going to change your system, the customer should be updated with any changes not have to reach out themselves.”
“Well, first of all I was excited to get few bargain but to my dismay the ‘sale’ item was all of the sudden not available maybe because Bevilles realised the item was not really a sale ? I dont know. Anyways it was refunded . Secondly , the minute I clicked on the item few days later ! Alas ! It was available but double the price ! Make up your mind on the sale . And it took forever to send the items .”
“I didn’t like that I had to show proof of the purchase before they could dispatch it. It just looked a bit fake and sketchy. It was a waste of time as well. I wanted it to be shipped out quickly since it was a gift but it came late! I don’t think I’ll be shopping at this place online again. I’ll just go to the physical shop:)”
Hi Lisa,
We're sorry to hear that the necklace didn't meet your expectations in terms of size, and we appreciate your input and will take it into consideration as we continue to improve our products.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.
Kind regards,
Lyn
“Slow postage. Poor communication. Notified 14 days after order that one item was out of stock. Took 18 days for other items to arrive. Missed the birthday they were intended for. Offered a 10% discount on a future order for the inconvenience.
I will shop elsewhere in the future.”
Hi Julie,
We sincerely apologize for the inconvenience you experienced with your recent order.
We are truly sorry for the delay in notifying you about the out-of-stock item and for the extended shipping time that caused you to miss the intended birthday celebration. This is not the experience we aim to provide our customers, and we take your feedback seriously.
Regarding the 10% discount offered for a future order, we understand that this may not fully compensate for the inconvenience caused. Please know that we are actively working on improving our communication processes and streamlining our inventory management to prevent similar issues from occurring in the future.
If there is anything that we can help you with, please feel free to reach us out.
Kind regards,
Lyn
“Hi guys,
We ordered a bracelet for my sister's 50th birthday on Monday, 4 March. We paid for express delivery, and we are VERY disappointed that as of 15 March, she has still not received her gift. I am not sure what the payment for express delivery is if it can not be delivered to her address in Melbourne within 11 days.
Not a very happy customer!”
Hi Joleigh,
We apologize sincerely for the delay in processing your order. Our recent system upgrade has had an impact on online orders and deliveries, and we regret any inconvenience this may have caused. We are sorry we have let you down.
We value your comments, and will follow up your concerns. We want our customers to feel fabulous, and have an amazing experience with us. We hope that you will consider Bevilles in the future and notice a difference.
Kind regards,
Lyn
