B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could be more detailed during checkout. Otherwise, my only photography purchasing choice!”

Helpful Report

Posted 1 year ago

“I love everything about B&H”

Helpful Report

Posted 1 year ago

“Easy to do.”

Helpful Report

Posted 1 year ago

“Easy site navigation. fast and accurate search. Best products at best price. Consistently First Class Service”

Helpful Report

Posted 1 year ago

“Easy on-line shopping experience. Reasonable prices.”

Helpful Report

Posted 1 year ago

“NICE NO PROBLEME LIKE EVER”

Helpful Report

Posted 1 year ago

“Stuff is always in stock and shipping is quick”

Helpful Report

Posted 1 year ago

“The best on-line service for all my computer/photo/graphic/paper/ink supplies. Living in neighboring CT is a bonus for quick, safely packed shipping. On-line customer service is a bonus.”

Helpful Report

Posted 1 year ago

“Fast, user friendly”

Helpful Report

Posted 1 year ago

“aaaaaaaaaaaaa”

Helpful Report

Posted 1 year ago

“Always great service!”

Helpful Report

Posted 1 year ago

“I have been dealing with multiple issues for weeks with b&h. I had a return an item because they sent the wrong one, only for them to send the exact same wrong item. I've been waiting over a week to hear back about this. The payboo card is a sh*tshow. There was a system error not allowing me to make a purchase. Had to talk to four people before they said they fixed it, only for it to not be fixed. So I call AGAIN. They tell me i made a large purchase and even though i paid it off and it shows in my bank and on my account through them that it went through, my account is on a 7-10 day hold to make sure it went through. I've never dealt with so much BS with a bank before and as much as I'd like to continue using b&h I think I might have to switch to something else. Absolutely ridiculous what I've had to deal with when I am trying to give the company thousands of dollars.”

Helpful Report

Posted 1 year ago

Christian: Your comments raise two issues. First is the apparent confusion demonstrated by our sending an item which is similar to what you ordered but not correct. This has been escalated to our warehouse QC team to investigate and do what is necessary to make sure this error is not repeated. I reviewed your purchases for June and July and found almost all were paid via Payboo, which we appreciate. The Payboo program is owned and administered by Comenity Bank and we have almost no influence over how it is handled. If you have a still unresolved issue, please email me at henryp@bhphoto.com and I will see if it can be escalated. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Love shopping with your company!”

Helpful Report

Posted 1 year ago

“All is good...love your toys!!”

Helpful Report

Posted 1 year ago

“Always the same - exactly what I wanted”

Helpful Report

Posted 1 year ago

“Buying from outside of US is still hassle free, even when you need refunds”

Helpful Report

Posted 1 year ago

“That was easy! Thanks”

Helpful Report

Posted 1 year ago

“Thank you!”

Helpful Report

Posted 1 year ago

“Love this company!”

Helpful Report

Posted 1 year ago

“Its very easy to use the website.”

Helpful Report

Posted 1 year ago

B&H Photo is rated 4.7 based on 1,659 reviews