B&H Photo Reviews

Name: B&H Photo
Rating: 4.70

4.7 Rating 1,659 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always reliable! Excellent stock and customer service.”

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Posted 10 months ago

“Start to finish maybe 30 seconds to find and finish my order, Bravo!”

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Posted 10 months ago

“Good price. The part promises to meet all expectations.”

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Posted 10 months ago

“Always great prices and they always seem to have what I need.”

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Posted 10 months ago

“B&H has always provided excellent order and, if necessary, return service. I've never had a bad experience.”

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Posted 10 months ago

“Discovered this website while looking for PC hardware. It's a very comfortable buying experience, not to mention they have a MASSIVE selection while being very flexible with their shipping! I think their website setup is simply the best, I don't think it could possibly be improved upon.”

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Posted 10 months ago

“First class ordering system, even sorting the import duty into my home country! Prices half what I would have to pay in England? God bless America and free enterprise!”

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Posted 10 months ago

“Always great - service, shipping, and competitive pricing. Buying from B&H since 1980's.”

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Posted 10 months ago

“Here it the thing. Great product in the market but, good luck finding anyone on their website to ask a question.”

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Posted 10 months ago

Thank you for your interest in &H Photo and in our site at www.bandh.com. Our site offers a LiveChat link and one-on-one video chat at https://www.bhphotovideo.com/l/Live-Video-Chat. Our site also offers text chat links and a link where a customer can request a callback. There's also an email link, and a toll-free telephone number. If you're having trouble navigating any of this you can email sales@bhphoto.com or call 800.831.2434. -- Henry Posner / B&H Photo-Video

Posted 10 months ago

“Very easy to use their website. People are very friendly!”

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Posted 10 months ago

“always fast and reliable great recommendations and questions answered quickly”

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Posted 10 months ago

“They have sent broken equipment that delayed a professional trip on one occasion and on this most recent occasion, I ordered a camera that was set to arrive on the range date, and I received an email saying they had called to verify my payment, although I had been using the same form of payment at Adorama as a first time customer I emailed and called back but they were closed and the next email I received was that my order was canceled due to lack of verification. I don’t know if they expect people to answer calls they don’t know in today’s world of overwhelming scam calls , but once again, they left me high and dry with nothing but a few thousand dollars missing from my bank account for a couple of weeks. Do not shop here, try Adorama I highly recommend them.”

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Posted 10 months ago

Mark: Thank you for your orders and this feedback. We regret your dissatisfaction. The purpose of our verification process is to deter credit card fraud, identity theft, and other forms of online piracy. It is for our customers' protection. Increasingly it is required by the merchant banks which permit us to accept card-absent transactions. Your order was refunded the same day it was cancelled and the refund should be visible on your bank's account in just a couple of business days. This is due to federal UCC regulations we cannot ignore and cannot speed up. -- Henry Posner / B&H Photo-Video

Posted 10 months ago

“Fast and easy shipment!”

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Posted 10 months ago

“Hands down, the best electronics store. IRL and online.”

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Posted 10 months ago

“I have been using B & H for my photography business for a number of years. I have found they are responsive and helpful. i like that they have free shipping even on less expensive items.”

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Posted 10 months ago

“I was frustrated because my original order wouldn't work. talked to another tech and was cut off. Reconnected with a second tech only to get cut off again. Reconnected to the second tech and had to repeat everything I discussed with the first tech and the second one provided me with alternative solutions that the original tech didn't provide (although not his fault). So I placed another second order predicated on what the second tech recommended. Hopefully, when I receive the new order, everything will connect and I can move on.”

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Posted 10 months ago

“Everything is always so simple with B&H Photo and if on the outside chance it isn’t…..their amazing customer service is there to make it simple and worry free.”

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Posted 10 months ago

“Excellent customer service quick response.”

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Posted 10 months ago

“Best at everything.”

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Posted 10 months ago

“B&H have a wide range of products and accessories. When you have an account you have access to your orders and can start to preview their suggestions for accessories. For example, I wanted a simple hand holder for my Sony ZV-1F camera, but did not the expensive electronic hand holder. B&H had the suggestions as I scrolled down my previous order. This was a great help and a quicker check out. And, the simple hand holder (less than $24) had free shipping. Wow! Thank you, B&H Photo. A happy custome.”

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Posted 10 months ago

B&H Photo is rated 4.7 based on 1,659 reviews