B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 1,951 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a doubt and started a live chat. They were quick, friendly and solved my problem!”

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Posted 8 years ago

“Ordering was simple and easy to do; if the goods are delivered within the specified time I will be very impressed and certainly B&H again.”

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Posted 8 years ago

“Good experience but you need to allow non-US mobile numbers to be entered”

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Posted 8 years ago

“The B&H site is easy to navigate and guest checkout self-explanatory, and straightforward, even for international orders.”

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Posted 8 years ago

“GREAT CUSTOMER SERVICE - VERY PROMPT AND INFORMATIVE. NOW WAITING TO SEE IF SHIPPING PROCESS WILL LIVE UP TO EQUAL STANDARDS.”

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Posted 8 years ago

“On line secure too slow and menu to change creditcard etc too obtuse”

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Posted 8 years ago

“So far very good but I have only placed the order not received it”

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Posted 8 years ago

“Good site with competitive prices. I respect their Sabbath beliefs, but if you're going to do that, do it properly and suspend the whole website and put up an explanation. I was confused when I couldn't complete my transaction. Surely the Day of Rest extends not just to financial transactions but any kind of work, including browsing or keeping the website up? Explanations and consistency please.”

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Posted 9 years ago

“Seems to work fine wait until delivery to make a judgement”

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Posted 9 years ago

“As I am based in the United Kingdom, many U.S. websites will not accept our Zip/Post code or telephone numbers etc. Your website does. My only query is why the VAT is so high on these goods if paid in advance. Have elected to pay VAT locally. The Vivitar auxiliary lens purchased is the HD3-43 0.43x 62mm wide angle and is hopefully an ideal fit for my 4k FDR-AX100E camcorder as it fits the Video camera's 62mm filter thread but also the auxiliary lens has a reasonable 72mm filter thread of its own. In the past, I have purchased Vivitar products directly in the UK but you are one of the few offering this product. Thank you. Is B&H the former Bell & Howell? I used to work for the company in the UK. back in the 1970s.”

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Posted 10 years ago

“I have not yet received my goods but I can say that the ordering experience is very good and if all turns up on time I will be very happy with the service.”

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Posted 10 years ago

“clear and detailed info.”

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Posted 10 years ago

“Very efficient and quick service”

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Posted 10 years ago

“Easy to pick what I wanted and order. Thanks!”

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Posted 10 years ago

B&H Photo is rated 4.7 based on 1,951 reviews