B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,662 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you!”

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Posted 1 year ago

“Love this company!”

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Posted 1 year ago

“Its very easy to use the website.”

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Posted 1 year ago

“Easy site EXCEPT for the used lighting section that needs a serious cleaning up! Free shipping and love the Daily deals! Once the used lighting listings are cleaned up and correct it will more be awesome”

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Posted 1 year ago

“you guys rock!”

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Posted 1 year ago

“Always easy to figure out all my options!”

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Posted 1 year ago

“excellent info on website. please note some used items hard to find. great long standing relationship--a supplier that I can trust and rely upon.”

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Posted 1 year ago

“They had stock of a lens hood that virtually no other store in North America had.”

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Posted 1 year ago

“Always a pleasure to do business with, easy web site”

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Posted 1 year ago

“Always efficient, always easy, always high quality merchandise”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

“Always love B&H, great service, knowledgeable support staff”

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Posted 1 year ago

“easy to find what I needed and to order it”

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Posted 1 year ago

“The store's prices are competitive with Amazon. However, one thing to know about their Payboo B&H credit card through Comenity bank which one can use to get a rebate on the sales tax is that: 1- It is good ONLY at B&H (like an old school department store credit card) 2- one must make a purchase at B&H within 12 months of receiving the card, and then must make a purchase at B&H at least once every 18 months in perpetuity or the card will be canceled by them I don't believe that was the case with their old Payboo hard through Synchrony bank, which they shut down prior to going with Comenity. Requiring a purchase at their store every 18 months to keep your card from getting canceled may not be a deal breaker for many people, but it just rubs me the wrong way. I read through the legalese of their multipage credit card agreement and couldn't find that rule and was made aware by an email after I had gone 1 year without a purchase. I then called Comenity customer service and they confirmed.”

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Posted 1 year ago

“Item ws in stock and available for quick shipment.”

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Posted 1 year ago

“Always easy and tax-free.”

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Posted 1 year ago

“B&H's online experience has become pretty awesome in today's web world. But I appreciated them almost as much when I bought from them forty-one years ago as I do now!”

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Posted 1 year ago

“HAD WHAT I WANTED AT A GOOD PRICE.”

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Posted 1 year ago

“B&H is my 'go to" choice for my photo needs. Price, availability and website data /ease of use are all excellent. My only "complaint" is that delivery date is not accurate. Often comes sooner than expected which is not helpful for items requiring a signature or I do not wish to leave unattended as I need to arrange my schedule to be home to accept delivery. (My recent lens purchase came next day rather than the stated arrival date.) I now to have to ship to my wife's office for signature which works well most of the time, but not always. Absent unavoidable delays, I would prefer a two or three day delivery date which can be counted on rather than an early arrival.”

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Posted 1 year ago

“Great items for sale; great website; easy to us!”

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Posted 1 year ago

B&H Photo is rated 4.7 based on 1,662 reviews