B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,773 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service Overall”

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Posted 2 years ago

“Always has the products I need.”

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Posted 2 years ago

“Good price and huge selections. Their web site is easy and fast to use.”

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Posted 2 years ago

“Very efficient to place order and have received very quick service on previous orders”

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Posted 2 years ago

“always easy to find products”

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Posted 2 years ago

“Deal zone is good to buy.”

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Posted 2 years ago

“I can quickly pick out my favorite products.”

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Posted 2 years ago

“great service”

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Posted 2 years ago

“Love the next day shipping service and the prices!”

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Posted 2 years ago

“customer service, price, delivery, returns & refunds.”

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Posted 2 years ago

“Really fast processing and delivery - very easy international shipping.”

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Posted 2 years ago

“They carry the best stuff, and importantly, the real stuff. Meaning they don't carry "knock-offs" or fakes. Always extremely fast and reliable shipping, too.”

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Posted 2 years ago

“I always get my gear fast and the info provided prior to purchase is always accurate and informative.”

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Posted 2 years ago

“Certainly!”

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Posted 2 years ago

“Reliable, trusted and a vast range in stock!”

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Posted 2 years ago

“Reliable and depdenable”

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Posted 2 years ago

“My experience with B&H had been uneventful up to a couple years ago. I had purchased several significant valued items from them in the past. The last item was a Garmin watch at around $900. It was ordered for my wife as a Christmas gift. When it was delivered, there was nothing out of the ordinary. The shipping box looked in good shape and there appeared to be no tampering. When I opened the box I found the large Garmin box but no shrink wrap. My heart dropped a bit, but I thought as long as the watch is not used, I would be happy. It got worse. I opened the Garmin box to find only a watch band and no watch. I contacted B&H and described the situation. To their credit, they did resend the order and I did receive a new watch. What disturbed me was their wording in our correspondence. They somewhat insinuated that since they could not prove otherwise, they were sending out another watch. It was as if my past purchases meant nothing. I also told them that it appeared that either an employee may have removed the watch then shipped it, or another customer had returned the item for refund, but sent them back an empty box, and B&H had failed to verify the item was actually returned. I pointed out that it has a serial number and that they could likely contact Garmin and find out who activated the watch. I do not know if they pursued this or not. Anyway, here I am about 2 years later in the market for a $6000 DSLR Camera and a $600 lens. B&H would have been my go-to for these items but having been left with the impression that they believe I may have been dishonest about receiving an empty watch box, I cannot see myself doing any business with them on such high-priced items again. It is clear to me that they failed to check a returned item and just shipped it out, or they had an employee get a nice little Christmas bonus. They had the means to track the stolen or misplaced watch but chose to bruise the history of a long-time customer.”

Helpful Report

Posted 2 years ago

B&H Web No: 1060710851 Thank you for your order and this feedback. We regret your dissatisfaction. This order was placed Dec 2019. As soon as we were advised something was amiss with the delivered package we made arrangements to ship another watch to you and did so under B&H 840683280 later the same month. As part of our routine process is such situations we conducted an internal investigation, which was the responsible reaction. We did not say or suggest or imply or infer anything about you nor did we suggest or suspect you had behaved unethically or illegally. I regret you have that mistaken apprehension, particularly since the replacement watch was shipped and delivered without incident and this all took place during 2019. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Excellent as always..thank you!”

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Posted 2 years ago

“The best shop for my cinema needs. Great prices, great customer support.”

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Posted 2 years ago

“Excellent Service!”

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Posted 2 years ago

B&H Photo is rated 4.7 based on 1,773 reviews