B&H Photo Reviews

Name: B&H Photo
Rating: 4.71

4.7 Rating 1,665 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT order through B&H, go through the seller directly to avoid the following: I ordered a $1600 product through B&H, the product showed up damaged, with no manual, with a remote that didn't work because the battery inside it already was dead. I bought a new battery for the remote just to find out the system was faulty. This happens right? So I returned the order, still expecting to rebuy the same product, plus another $10k+ order. I Returned the item in the exact packaging minus the external brown box. When the item arrived to me it was in the Gefen box, inside a blank brown box. I threw away the blank brown box, and sent it back in the Gefen box. Now B&H is charging me a 20% restocking fee for no reason ($300 for a blank/non branded brown box)”

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Posted 4 years ago

“fantastic service from B&H as always”

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Posted 4 years ago

“So disappointing. We ordered a teleprompter online from B & H. The next day I received an email saying my order was cancelled. I replied asking them why. They said they received an email from me to cancel. ???? They refunded me but not the exact amount I paid (due to exchange rate they justified). So does it mean B & H can go around cancelling people’s order and make them lose money? Lesson learnt- Please read reviews before buying online.”

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Posted 4 years ago

“Really excellent”

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Posted 4 years ago

“Never buy a refurbished computer from B&H. They sent me a faulty computer with all USB drives not functional. They refunded the cost of the computer but not the cost of shipping, customs and taxes. The whole process lasted weeks and ended up costing me 75$ US... for absolutely nothing. Total waste of time and money.”

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Posted 4 years ago

“Always excellent service from B*H.”

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Posted 4 years ago

“excellent experience technical chat was most helpful, I highlyrecommend BH Photo”

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Posted 4 years ago

“B&H Photo is my source for photo equipment for maaaaany years, probably more than 30. Market had changed, technology went sky high but B&H Photo remains on top. How great is that? Wish many other businesses learened from them. Simply the best!”

Helpful Report

Posted 4 years ago

“My item did not arrive. No refund, no replacement, no proof of delivery. Appalled at the level of service I have received from B&H and extremely disappointed. I emailed them within two hours of my order being shipped to notify them of a problem with the delivery address as it appeared on the order. I can't say whether or not the address mixup was their fault, but I can say this: what followed was nothing short of farcical. They said the carrier couldn't amend the address - despite me getting in touch with them only two hours after dispatch. (with other companies like PRO AV this is not a problem) Over the weeks that followed I chased them several times for further info, trying to find out where my delivery ended up. They provided me with two tracking numbers - one of which didn't work and unhelpfully had no carrier name attached to it whatsoever, and another one for DHL which simply said "delivered" - though to what address I do not know, and they will not tell me. A separate rep offered to refund or replace the item if it did not turn up as I claimed, so I requested a replacement, only for another rep to tell me that as the carrier claimed the order was "delivered" no refund would be provided. I was annoyed by this and asked for proof of delivery so they said a member of their shipping team would be in touch with it. When I chased them 6 days later they reversed on this and told me that no proof of delivery is available and no further action would be taken by them. An infuriating and bad faith company with shockingly poor customer service and evidently, a limp relationship with DHL. I was looking forward to sourcing specific equipment from them, they are after all a famous brand. But I will not order anything from B&H again. There are other companies with much better customer service. I'm just grateful that I didn't order anything high-value from them, they simply don't care. UK buyers beware: B&H do not extend the same courtesy and respect to their international customers as they presumably do to their domestic customers.”

Helpful Report

Posted 4 years ago

“My item did not arrive. No refund, no replacement, no proof of delivery. Appalled at the level of service I have received from B&H and extremely disappointed. I emailed them within two hours of my order being shipped to notify them of a problem with the delivery address as it appeared on the order. I can't say whether or not the address mixup was their fault, but I can say this: what followed was nothing short of farcical. They said the carrier couldn't amend the address - despite me getting in touch with them only two hours after dispatch. (with other companies like Pro AV this is not be a problem) Over the weeks that followed I chased them several times for further info, trying to find out where my delivery ended up. They provided me with two tracking numbers - one of which didn't work and unhelpfully had no carrier name attached to it whatsoever, and another one for DHL which simply said "delivered" - though to what address I do not know, and they will not tell me. A separate rep offered to refund or replace the item if it did not turn up as I claimed, so I requested a replacement, only for another rep to tell me that as the carrier claimed the order was "delivered" no refund would be provided. I was annoyed by this and asked for proof of delivery so they said a member of their shipping team would be in touch with it. When I chased them 6 days later they reversed on this and told me that no proof of delivery is available and no further action would be taken by them. An infuriating and bad faith company with shockingly poor customer service and evidently, a limp relationship with DHL. I was looking forward to sourcing specific equipment from them, they are after all a famous brand. But I will not order anything from B&H again. There are other companies with much better customer service. I'm just grateful that I didn't order anything high-value from them, they simply don't care. UK buyers beware: B&H do not extend the same courtesy and respect to their international customers as they presumably do to their domestic customers.”

Helpful Report

Posted 4 years ago

“Promoted expedited shipping on their site (the price of this product was the same as other places otherwise) - we needed it within a 2 business day cushion of the promoted/quoted shipping arrival...it arrived 4 business days late - I bought elsewhere, but to top it off I now have to PAY return shipping on an item that was late and never opened. If they were upfront about the real arrival time I wouldn't be upset and would have bought elsewhere because we needed it quickly. We will NOT be using B&H again - had tried after hearing about them from friends.”

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Posted 4 years ago

“So incrediblyly efficient”

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Posted 4 years ago

“I have been trying to get through to an actual customer service person for nearly an hour. I called and got unwanted promotional offers about an alert device and a car repair program—all recorded and long and of no interest to me. When I pressed # as instructed if I did not agree to sign up, it hung up on me. 3 calls produced the same results. The live chat is equally frustrating. I have been waiting 25 minutes to be transferred to the next available customer service rep. No indication whether that will ever actually happen. Meanwhile my simple question about a pending order is still unanswered. The quality of customer service anywhere can be good or not so good. This is the WORST CUSTOMER SERVICE I have ever encountered.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Purchased 2 items to be shipped to the UK. Returned the items which were refunded less the customs tax. It took me 3 months to get a partial payment.It's now been over 4 months and I still haven't received a full refund. Terrible customer service. I will never use this company again, and highly recommend no-one order if items are being shipped internationally.”

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Posted 4 years ago

“Easy to use website, with prompt delivery given the distance to the UK!”

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Posted 4 years ago

“I often find B&H has the best availability. Not always best price when shipped to the UK due to the import duties but close enough to some websites that cannot match B&H service quality.”

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Posted 4 years ago

“Great service as always and appreciate efficient delivery to UK”

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Posted 4 years ago

“After charging my credit card immediately upon taking my order they were never able to ship because of a 'glitch' in their system. When I finally cancelled they charged me for a free item that was supposed to be included in my order which I never ordered and never wanted and never downloaded which was free junkware that they now want to charge me a $100 for. So 1 month without shipping my order after taking full payment on day one and now charging me $100 for something that I did not order, and did not want and have never really gotten. They are the worst experience I have ever had in internet shopping and they should be blacklisted from ripping people off.”

Helpful Report

Posted 4 years ago

“Easy to deal with and with shipping costs still cheaper than buying in the UK”

Helpful Report

Posted 4 years ago

B&H Photo is rated 4.7 based on 1,665 reviews