British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.37

1.4 Rating 420 Reviews

8 %

of reviewers recommend British Heart Foundation

Company Reviews

Questions

Metrics

1.4

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how British Heart Foundation made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to comment on a past issue - good quality leather sofa to donate, when guy came he said it wasn't good enough but as I was having new one delivered an hour later he offered to 'help' by taking it away for £20 - was obviously going to sell it on but I hadn't time to do anything else so paid him.”

Helpful Report

Posted 10 months ago

“I wanted to donate a beautiful cabinet, a small dressing table and some new books to them and they later got back to me saying that they can’t pick it up cause it wouldn’t cover the cost of their third party van. Will never donate to them again. When did charities get so picky?”

Helpful Report

Posted 11 months ago

“We organized a pick up, With a list and they only took high end items We boxed all the kitchenware as instructed did not touch even though on list of pick up Chest of drawers also on list - did not pick up Worst service ever, wish I never chose them”

Helpful Report

Posted 11 months ago

“After donating a lovely Italian leather 3 piece suite I had a very nice brown suede bed head to donate, I was asked by the manageress of Scunthorpe branch why I could not put it in my car and bring it myself. I explained it was too large to fit in my car and that it was a floor standing item which cost a lot of money when purchased. I was told that it was not financially viable to collect it despite me living only a couple of streets away from the shop. I was disgusted at the attitude of the manageress and will not be donating any future items to the Heart Foundation.”

Helpful Report

Posted 11 months ago

“I offered to donate 2x leather sofas but when delivery men arrived were very rude about furniture. Said leather was poor quality and worn in places and 1 had a leather patch. These sofas are in good condition and they are second hand . They're a charity for gods sake, I'm not selling them I'm donating. Never ever will I donate to BHF ever again.”

Helpful Report

Posted 11 months ago

“I arranged to have a nice glass round table with 4 chairs donated as part of my move. All in very good used condition. I specified it was a small table and not only was the driver extremely rude (telling me I had to be home "or else"), he refused to take the table on the basis it needed to be dissembled. 1. If I am donating to charity, it is up to the driver to dissemble to fit in his van, not me. 2. I had briefed on my call to the BHF that it was a small table, the driver should have planned accordingly. 3. Under no circumstance will I tolerate rudeness when I am taking time out of my busy day to donate, especially in the middle of a move! Unbelievable. Get your sh*t together, BHF. Will not attempt to donate again.”

Helpful Report

Posted 11 months ago

“I donated furniture to BHF but they damaged by oak floor. Never again.”

Helpful Report

Posted 11 months ago

“Firstly your ‘men’ I use the word generously, informed me they could not take my virtually new double electric bed unless I gave the mattress with it so I said fine. They then told me they couldn’t take it. When I asked why they said ‘it’s too heavy’. I’d just lost my husband and was having a new bed delivered the next day. I was so upset. My neighbour enlisted another neighbour and together they put the bed in the carport and the mattress. It took about 5 minutes. I don’t know if your drivers do paid work but I wouldn’t employ them to do menial tasks! I’ve donated such a lot of good furniture to the BHF but in my hour of need they weren’t there for me. I will never donate again. Apparently my neighbours had the same experience. They gave me a number to ring and the bed was fetched within the hour by extremely caring people. Get on with it BHF. I won’t be helping. !”

Helpful Report

Posted 11 months ago

“I gave a double bed and 3 mirrored wardrobes before Xmas and actually helped the guy down 3 flights of stairs because his colleague felt unwell no probs ,I made a request for a pick up last week 2 large large mirrors worth a lot of money , I got a phone call and when I told him I couldn’t deliver them to Patrick shop I was told we don’t want them , he was very abrupt and hung up before I could say anything , I felt insulted and won’t donate one more to them , He was a disgrace to be honest”

Helpful Report

Posted 1 year ago

“Was very poor”

Helpful Report

Posted 1 year ago

“janet was very very very distrespectful and i was treated awfully. NEVER GO HERE! SCARRED FOR LIFE!!!!!!!!!! CLOSE DOWN THE BUSINESS! DONT DESERVE THE MONEY!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Absolutely ridiculous have a 2 seater setter and a poof from DFS absolutely no tears or stains whatsoever and they refused to take as it was a little faded, well they said it was !! Unbelievable!! Charity is charity”

Helpful Report

Posted 1 year ago

“Failed to ring 30 minutes before arriving as promised and then refused a perfectly good bed because we had not dismantled the frame. If they had told us beforehand that we should do this we would have done so. Will.donate elsewhere in future.”

Helpful Report

Posted 1 year ago

“Excellent service today from BHS Bolton. Kept me up to date on collection times. When they arrived they removed quite a large amount of furniture carefully and quickly without any damage. I will definitely use them again.”

Helpful Report

Posted 1 year ago

“Good quality furniture with fire safety certs. Brand new electrical items including TV's with manuals. Disrespectful approach to assessing content of house. Want £600 from us to do the clearance. Was one of our preferred charities but won't be donating anymore.”

Helpful Report

Posted 1 year ago

“Hi, sorry to say this but I tried donating 8 bags of nice quality clothes and electrical items for home collection. Total waste of time as I was told its not worth their while to collect. Very misleading as I wasn't told this when I made my online booking. Very rude!”

Helpful Report

Posted 1 year ago

“0 stars would be better.should of read the reviews first.just been waiting 7 hrs for the swindon store to come and collect 2 very good leather settees .they didnt bother showing up,even after me phoning them twice and being assured they were on their way.landfill it is then.dont waste your time with british heart foundation,utter waste of space”

Helpful Report

Posted 1 year ago

“First day they did not come, did not bother to call or ring the bell. Second day they came, were very rude and aggressive , saying they will not do the job. Refused to take a good mattress because it could not be sold. Fair enough. Would possible been better to know this before. Maybe a video call since we called to arrange this anyway ? Forgot part of the other thing I was donating in the elevator.... I'd say very bed experience, it stressed me out. One of the guys who came to collect was terribly rude.”

Helpful Report

Posted 1 year ago

“I was looking for an unreliable button to press. I waited in from 09:00/17:00 today nobody bothered to come to uplift or contact although they had my mobile BHF your loss also after reading the reviews I'm glad you never arrived.”

Helpful Report

Posted 1 year ago

“I'm disappointed to see that the area I thought was pleasant and welcoming is in fact a place where people are nice to you and throw bad comments behind your back.”

Helpful Report

Posted 1 year ago

British Heart Foundation is rated 1.4 based on 420 reviews