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British Heart Foundation Reviews

1.3 Rating 388 Reviews
6 %
of reviewers recommend British Heart Foundation
Company Reviews Questions Metrics
1.3
Based on 388 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5

Popular Questions:

Delivery

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How do I contact British Heart Foundation?
Helpful Report
(1 month ago)
You can contact British Heart Foundation by Live Chat, Telephone and Email.
Helpful Report
(1 month ago)
B

Customer Service - Good

75.00%
Industry Average
“ Booked a collection for a specific date for two large double wardrobes and three charity bags. The date was accepted by BHF within a few days, and on the morning of the collection I received a text along with tracking details for the van driver Galin. I had had to dismantle the wardrobes slightly (separate top and bottom parts) due to the weight, and kept the screws and allen keys in a ziploc bag. One of the wardrobes was missing a handle, which BHF had stated was fine. The driver and his colleague arrived promptly at 8.40am. We'd forgotten to screw the top of a wardrobe back on, but they weren't concerned when I showed them the ziploc bags, and took the wardrobes without any issues. Pleased with the service, everything went smoothly and as hoped for! ”
- LP
“ Just had Jack & Matt collect some donated furniture from me for the Walsall store. They were brilliant! Friendly, incredibly professional, super quick & made me feel valued as a 'customer'. Will absolutely use this service again & was really impressed with my experience. ”
- Lyndon
“ The lovely man who went and found me a double mattress from the store room just fab service thank you and the lovely young lady who helped me took my money booked me a delivery slot. Whilst there was a queue she was so professional and great especially as she normally works upstairs. Excellent experience thank you ”
- Anonymous
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