Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,884 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Awesome price quick delivery I searched everywhere on the Internet and big frog was the best.”

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“It's a great service they shipped the product next day”

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“I have no complaints here. I received my entire order in good condition and in a timely manner, thank you.”

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“Easy to use website and quick delivery. Very streamlined”

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“Very good repour with sales rep, and quick shipping. Can't ask for anymore than that. Will definitely use them again.”

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“Excellent. When I explained that oring I ordered was only choice listed & was incorrectly ordered I was given a refund. Rep was very understanding & took great care of me!”

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“Shipped quickly, best price At least 10 words, wjy? why?”

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“So far, I am pleased with Big Frog Supply. The product arrived as advertised without any delays. The only reason I gave them a 4-star rating vs 5 stars was due to the 5% discount ad that popped up online when I first began shopping with them. I needed sprinkler heads, so I was in the market for several. The 5% discount caught my attention for entering my email address, which I did. When I began to place my order, I couldn't locate a cos=de for the 5% discount, so I called Big Frog. The nice young man told me the 5% discount would only apply to my next order...Ugh! I felt mislead and told the young representative how I felt. He said he had received many other complaints about this, but there was nothing he could do about it. Big Frog needs to change its marketing strategy to be less misleading and more truthful. BTW, I ordered four sprinkler heads on the first order to get free shipping and then ordered six more on the second-order to capture the additional 5% discount. I'm retired so every saved dollar counts. You have good company with good representation. Just be more truthful with your marketing approach.”

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“I have ordered from Big Frog Supply twice. Shipping is quick and packaging insures I get product in good condition. This year I ordered from Big Frog and Rain bird within an hour as Big Frog didn't have some items. My Big Frog order was delivered 24 hours before Rain bird shipped.”

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“I already submitted a review, check your record’s I will repeat, I was satisfied with speedy service, disappointed that one leg was not attached I had to screw the leg on. I am an old widow women, not yet totally dead.”

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“Got what we needed! On TIME :-) We will definably buy from Big Frog again.”

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“Big Frog found an error in my order and advised me to correct and what parts to correct it with. Once all this was settled the shipping and receipt of the material was pretty quick. Couple of day, highly recommend Big Frog”

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“Easy to order, product (water filter) arrived promptly. Would use this company again.”

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“Best price I could find, quick shipping, and shipped correct product.”

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“The pruners work well. They are easy to maneuver to shape the boxwoods.”

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“They delivered their product promptly and securely without any hassle.”

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“Had item I wanted at the best price on internet and delivered when stated”

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“Pricing was good, customer service was great (and quick), and shipping was phenomenal, I literally had the product less than 24 hours later with standard shipping!”

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“Very helpful order it on Tuesday received on Thursday great”

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“Quick order and delivery process. It took a total of 3 days from order to delivery. Excellent!”

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Big Frog Supply is rated 4.8 based on 5,884 reviews