Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,874 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“The sprinkler parts were easy to order and the shipment arrived promptly.”

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“Competitive pricing!! Fast Shipping!! Great Experience!! Had what I needed!!”

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“Exelente el producto fácil de usar y muy comodo”

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“Great website, easy ordering, fast delivery. Very good experience.”

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“Everything. While this company’s products might be viable, their customer service and policies are lacking and even sneaky. Without even opening the box, we had to return a product immediately upon delivery. The company charged a restocking fee… fine. They also made us pay for all the shipping charges back… fine. But they also sneakily kept the upfront costs of shipping that box to us, and after all was said and done we didn’t even get back half of what we had paid for the product. In all they managed to keep around $200! Upon calling, THE ONE GUY (that seems to be their entire customer service department) was unfriendly and definitely smug in standing behind vague policies in order to keep that money. He even sarcastically and sneakily kept trying to spin it that “Fed Ex kept it”. I would never order from Big Frog Supply again. Buy local from a company that cares, understands ‘the cost of doing business’, and can’t hide behind the internet/phone!”

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“Good price and quick delivery, great job Big Frog!”

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“Received my sprinkler replacement item within a week at the lowest price on the internet. I will order from you again.”

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“Quick delivery. The correct part was shipped and solved my problem.”

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“Tyler was super helpful and got my order out the same day. Quality products and stellar service!”

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“Thank you for the Brilliance 12v dimmers. Competitive priced and fast shipped… did I mention easy? Thank you for your help!!!”

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“Timely shipping updated time of delivery. Product arrived as advertised.”

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“Ordered an outside faucet that was in your on line catalog. Received the faucet and was not the one I ordered. To return item you had to email someone which had no idea what it was about. After several attempts talked to a person and problems was resolved. Will not order again”

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“Easy ordering and very quick delivery. Perfect! Will use again.”

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“Easy ordering, great prices fast delivery I would highly recommend them”

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“Found what I needed, very easy to place my order and it shipped promptly. Highly recommend it”

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“Fantastic box. Great looking and has an insulated pouch that will keep anything protected!”

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“Fast shipment and arrival. Too soon to tell if the product will work as advertised.”

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“I couldn't find what I needed locally so I went online. Big Frog Supply had exactly what I wanted with the quantity in-stock. I placed an order which was effortless and shipment was fast, and I received exactly what I ordered. A++++++ Seller”

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“Delivery was promptly done , everything seems in order so far”

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“Quick to ship. Unfortunately series 100 diaphragms have changed and this won’t fit. Bottom side is rounded and top is flat. Needed older series with rounded top and bottom.”

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Big Frog Supply is rated 4.8 based on 5,874 reviews