Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,927 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“I got exactly what I paid for, and I got it quickly!!”

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“Quick service good price compared to Amazon theirs was a lot higher price”

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“Tankless water heater arrived in good condition and quite quickly.”

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“This is very good under sink water filter. I have been used it for last 4 years.”

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“it was easy to order - prompt delivery -”

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“I don't know who's fault it was, but I was told to purchase this to talk to my Rinnai hot water heater. But it needs a 2.4G wifi connection to operate properly. My router is only 5G, so it hooked up but would sporadically drop off. I had to return it. In fairness to Big Frog, they refunded my purchase quickly without issue.”

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“They always have the bulbs I need and fast shipping”

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“Great company to deal with. Products were in stock and great shipping.”

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“They actually had what we were looking for. Fast easy check out and great shipping.”

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“I put the stem in and it worked perfect. I am very happy with my purchased. I liked the way you kept in touch. I will buy from you the next time I need something. Thank you so much Leslie”

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“Competitively priced. Not too long a delivery. Isn't Amazon.”

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“I placed an order. I was then sent an email to rate my experience. I had not received my order yet because you did not have enough of the product in stock. I was not notified of this but had to inquire because I figured something was askew and it was. Seemed like a small issue and everyone has been very nice. But you asked...”

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“Fast delivery and very knowledgeable staff. Great product selection.”

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“The shipping company you used, Fed EX, said they dropped the package at BUSINESS address when it was closed and it wasn't anywhere to be found upon opening up on a Monday morning. After a week of trying to get to the bottom of this with no satisfaction I had to call and dispute the charge with my credit card company. Worst customer service I have ever run into. This was not my first purchase with your company but it will be the last!”

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“Easy ordering and fast delivery. Effortless navigation on the website.”

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“Easy to order the motor relay online and a very quick delivery”

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“No issue, no fuss dealing with Big Frog. Items delivered as promised.”

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“I received my sprinkler valves accurately and on time. Thank you!”

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“I bought this part less than a year ago and the part went bad. It has a 2 year warranty on it. They started the warranty process but said it will be months before it gets processed and said I will have to buy another and get refunded when the warranty gets approved. After I purchased the second for $50 more than the original they informed me I would only get refunded $100 and not $150. I am still waiting on any kind of money.”

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“Only at Big Frog could I find 0.3 GPH emitters. Their costumer support helped me find them and they are very good.”

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Big Frog Supply is rated 4.8 based on 5,927 reviews