Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,934 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Hi, The site works well, prices are great, communication is good, and delivery is prompt. I'm happy”

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“Parts not in stock. Had to Waite for you to get them before you could ship parts to me. Took too long.”

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“My order came quickly. I loved the tool sharpener, the best yet. The price is reasonable. I would recommend Big Frog supply. I will be back to buy more products in the future”

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“The valve arrive in a couple days am very pleased with their service.”

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“Quick deliver & great order status info Easy to order & fair price”

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“BFS has a very nice easy to use website and had the parts I needed. They dispatched the part quickly and I got them very timely! Thank you.”

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“Quick response. Packed great! Website easy to use. Thanks”

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“Arrived quickly and as advertised. Thanks so much Big Frog.”

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“After I placed my order, it was radio silence on any updates to the order itself. I sent two emails asking for status updates but never heard back. I finally called and spoke with someone and lo and behold, the order just so happened to be arriving at your location the next day. Then I took over a week after that to finally receive it from you. I won’t be using Big Frog Supply again.”

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“Ordered the rain sensor I needed and it arrived. All is good.”

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“I ordered a hard to get item that took several weeks, Big Frog kept me in the loop and finally received the item”

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“Great communication, similar pricing to competitors. Will be using this site again.”

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“Handled my order quickly and it arrived promptly. Thank you”

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“Big Froggy Supply is THE place to buy your professional grade outdoor LED lighting. They are fantastic to work with and really know the business.”

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“They had what i needed in stock and service was great. Received in quick time. Thanks”

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“Want an amazing job you guys do. I got my index valve so quickly. I’m impressed. Well done Best regards Pablo Arce”

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“had what i needed and and took care of it”

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“Fair price and fast service the knew exactly what I needed for my project”

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“I've ordered sprinkler parts online from other sources before I discovered Big Frog Supply, which has turned out to be the best I've encountered. The parts arrived organized, complete, and as described, with all the nozzle options included in a neatly sealed package. And my order arrived much faster than expected. I have bookmarked Big Frog Supply as my excusive source for sprinkler parts.”

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“Received parts other than what I thought I ordered. Had contractor enroute o construct new irrigation manifold. Called Big Frog immediately upon delivery of valves. Advised they were threaded valves and that what I thoughtnI ordered wer slip- valves. Young man in your customer service offered to send a pick-up slip for them and expedite shipment of needed slip valves. I said I would contact contractor to advise of the problem and he indicated he could make the original shipment instal and function to my satisfaction. I never called back as you were closed so your problem solver never was told that I was satisfied with the original materials he shipped. Although I never utilized his Solution Imwas ever so pleased with the kind and thoughtful way he dealt with me. I will endeavor to have others seek you company out as a result. Gerald Bringle”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,934 reviews