Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,882 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Your service was great. Everything was on time and the article came just as advertised. We would recommend Big Frog Supply to others. Thank you.”

Helpful Report

“When I received my pump assembly I went to open the lid of the tub. One of the bolts would not come out as the nut it threaded into was turning within the tub housing. I called in right away to ask what to do. I was told that they would get right back with me. I received an email saying a case had been started and that I could track it by clicking on a link. When I did, it asked for a password that I had never been assigned. Long story short. Several days went by and I had to install the unit in a customers home damaged. I was never contacted back so I called in and they told me I would have to get help from the manufacturer. Very disappointed in the way this was handled. My customer is very unhappy and I’m not sure what to do at this point.”

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“big frog supply provided a quality product at a reasonable price”

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“Terrible they only would go maximum 3' I had to order all new one's with 3 times the claimed distance to hopefully get what I was looking for. Very cheap products. I would not recommend this company. Terrible customer service as well.....”

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“I received my Rain Bird 5004-PC Rotors at a great price and the delivery was fast”

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“Very fast shipping and great packaging. I will be using them for any new needs.”

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“GREAT SERVICE--ORDERS FILLED THE DAY ORDERED AND DELIVERED IN 2 DAYS”

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“Great product. The video instructions were super helpful and the item shipped really fast.”

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“Ordered 2 Orbit hose timers (2 port) from Big Frog Supply. The process of ordering and paying was very easy and straightforward. Product was shipped via FedEx and arrived a few days after the order was placed. Would definitely order from this company again.”

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“I cannot write a review on the item I did not receive. I have sent two e-mails about this situation there are no reply. I am going to cancel the purchase if in the next two I did not receive the item.”

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“Once it shipped, product came in a timely fashion. Product was just what I ordered. My only problem was that it was late a few days because the package was not given to the shippers, and stuck around the warehouse for an extra two days.”

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“Very responsive in process my order and fast in delivery.”

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“The Falcon 6504 sprinkler has gone up in price significantly over the past few years. Frog Supply has had the best price out there. The service is good and the people are friendly. They have been my go to place for these sprinklers for some time now. The Falcon 6504's are spendy, so it pays to shop around.”

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“Product was accurately and promptly delivered in excellent condition!”

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“Great service, easy to order off of the on-line catalog. Quick to ship, arrived at house a week later. Excellent to deal with. Will continue to order from Big Frog Supply.”

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“The website, the purchasing process and shipping went very smooth with no problems.”

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“My order was easy to place and easy to track. My product was on time and exactly what I expected. I would order from Big Frog Supply again.”

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“Excellent product, good prices. Competent, friendly customer service. Delivery time about as expected.”