“I know that defective or faulty items can't be helped, I understand it happens, but it sucks that I would get a defective product twice! What does help is great customer service. Earl from bikeberry, thank you for your help, your patience, and professionalism. Hopefully, 3rd time is a charm. These CDIs, man, I hope these issues get resolved.”
“Had a wheel show up broken, emailed the company and Freddie from Bike berry helped me get a new wheel super nice amazing person and company I will keep buying.”
“I have been working with Earl at Bikeberry.I new to motorized bikes.So I have a lot questions about building one Earl has been great and very honest answering my questions.I really appreciate his help.Thanks Earl”
“My Name is Tom G.
David helped me today get parts for my cruiser with a rear mounted 49cc 4 stroke motor. I needed a clutch part. I am very happy with the help David gave me. I just wish all Customer Service Reps was as good as he was with me. Got the part I needed right away ordered. I love my cruiser that I have been riding now for over 2 years.
Bike Berry has a great bike and excellent customer service. Thanks again.”
“I contacted bike berry for an issue with a potential faulty CDI. I was in a live chat with Earl.
He asked good questions about my issues, I sent him the readings to show the issue, and he resolved it by confirming it is a faulty CDI and he promptly sent a replacement.
Boom! That's how it should be done people. Thank you for a speedy and resolution, Earl.”
“Ana was very helpful and they were quick to replace the missing parts with no problems I have found Bikeberry to be a very credible company and would recommend anybody who is interested in building a motorized bicycle go to them for their parts Thank you.”
“I had bought a motor kit, and while I was installing it when some of the screws broke. I contacted them on their Chat and Freddie really helped me by sending me replacements within minutes. Thanks BikeBerry!”
“Got some issues with some parts but I was well taken care for, 10/10 customer service, very detailed and specific to get the issue solved, Thank you FREDDY”
