“BikeBerry is by far my favorite place to go for everything I need for my bike or my motor. The customer service is very highly appreciated, I get the most help from Freddie, every time I choose to do Live chat. I can see he cares about the customers and will go above and beyond to solve ANY issue. From video links and and questions to break down every problem.
I just had a problem with my motor, with it not turning over. I spoke with Freddie through live chat, and he guided me to troubleshoot everything and explained in detail on how to check for a solution.
thanks bikeberry for being a part in the motorized bicycle community and you will always place a big roll in my heart!”
“The service was incredible!!! Highly recommend everyone that helped with my orders!!! Freddie was great n customer service as well! Freddie was very knowledgable with every upgrade i bought and pointed me in the rite direction on what worked or not!
Thanks Tim”
“Ordered the bbr f -zero kit with engine. Unpacked it, nuts screws & washers littered in the bottom, no clue what other small parts fell through the box hole. Seat had small tear. Rear brake caliper was connected to the bike & was busted. Seriously no parts list, no manual you have to watch incomplete videos from a bikeberry guy who probably gets better patrs & pieces. Rear wheel must be missing a spacer or it wouldn't get sucked and jammed into the disk brake. Motor does not fit correctly unless maybe you buy the special bracket. "Racing" Air filter touches Frame and way to close to the tank petcock. Gas cap no doubt would have future issues fits like garbage. Everytime you touch the bike paint comes right off 😆. Aluminum frame pretty useless. Emailed twice, no response. Don't, waste hard earned money on that thing, basically like throwing money in the trash. Had better luck with cheap Huffy frames.”
“They take a bit to respond but they will help in any way they can to get you up and running again .Had to remove alot of oil build up in clutch case and they helped me thru removal and cleaning process hopefully she runs fine after I let her dry overnight.”
“We recently ordered some parts for our grandson’s 2 stroke. A couple parts were not working properly but Earl made the difference in that for us. We are very satisfied with the outcome. Thank you Earl and Bikeberry.”
“I contacted Bikeberry because I had a defective brake cable.Alvin helped me out and answered all my questions, plus got me a new brake cable.Great customer service.Will definitely do business again in the future.”
“from all the people I have had the pleasure of doing business with I am very excited about being able to meet David and Earl from bike berry who have made my experience of purchasing the gigabyke I purchased the best I could have ask for and the help that has come with my purchase is the greatest I could not ask anyone to do more for me than they have so thank you very much for making my buying experience the best ever I love my bike and I love the way they have made me feel like a part of the bike berry family and I will always consider all of you my family thank you very much ❤️”
“From my experience, not just once, but every time I have a question, I always get professional answers from every employee that answers my questions… EVERY SINGLE TIME… Bike Berry is a TOP NOTCH company! I buy all my parts from them and have been dealing with them for quite a few years now! Never had a problem! Thank you! Ron McAteer”
“Earl, was awesome with a very quick response to my bike chain question. I left my request in the chat on Sunday and received a response early Monday morning. I then put in my order. Simple.”
“The order was messed up but I got on the chat and they are promising to make everything right. Hopefully, it goes smooth. No complaints, I actually got upgraded. No additional cost.”
