“I am very pleased with customer service while dealing with Bikeberry.I asked in an e-mail about changing the color of mag wheels after the sale was completed and received a responce,next day,that it would be looked into,and adjusted if possible.Freddie of customer service at BIKEBERRY gave me hope that this company does really care 'bout there customers,and that they are not just "numbers".Waiting delivery of new mag set,either way I know that my message got thru and my problem was being addressed.Thank-you Much,,James Merritt Loyalton Ca.”
“My order arrived with some damage, and Freddie took care of it immediately, not the next day, but in the same conversation that I informed him of damage. He walked me through the process and confirmed replacement parts and got them shipped to me within a few minutes. Very pleased with how he handled my claim, and I appreciate him working with me.”
“Recently I sent an email to bikeberry asking where my parts were at, and Earl responded and helped me figure out that they had not been shipped yet, and had the warehouse ship it to me right away, and Earl was very quick to responde to my emails, I really appreciated the customer support.”
“Last night a man named Alvin chatted with me about my order. I placed a review but I forgot to put his name in the review. He was very thorough in response to my questions. I give Alvin a 5 star rating. Many Thanks, Alvin. And Thank You BikeBerry for employing an amazing gentleman.”
“Alvin Seville, answered all of my questions and considerations and handled everything I could have asked to the best of his ability. I am a difficult customer to make happy as I come around hitting with several angels and hard questions at times. Yet still, despite my current life circumstances I feel that he has given me a bit of consideration and a weight of respect that isn't common, thus I will heavily consider the options aviable and tied to his service at BikeBerry.com.”
