“Shimano FD-A073 7 speed front derailleur purchased recently has “bottom pull” cable operation.
The one it replaces is operated by cable pull from above - thus cannot be used.
The description does not mention this modification. Have not bothered to return item because some packaging is missing.”
“Disappointed as it was sold as fitting any bike nothing said about not being suitable for disc brake road bikes so unfortunately it is any good for my husbands new Cannondale”
“The purchase experience didn't go too well. The DT Swiss component on the bikeparts website had the right title but incorrect technical drawing on it, so I ordered the wrong part (I wanted the retaining ring, not the end cap). I used the contact page asking for help to identify which part number it should have been and to mention that the wrong technical diagram was on the part page but got a response from Tim: "Unfortunately I wouldn't know for sure and don't want to advise without being certain. " -- I guess, at least they were honest, but also pretty unhelpful. When I realised they had switcherroo'd the diagrams between two products, I ordered the right part using the code number from Amazon, and the right part arrived within a day.”
“I recently purchased a pair of Shimano MTB shoes from bikeparts, unfortunatley there was an error in the delivery address, it's not clear whether this was my mistake or an error in the purchasing system. However since I paid with PayPal which confirms my address I thought any error would have been corrected. Errors happen and I accept that but the uninterested response from Bikeparts in trying to resolve the issue was the reason for only giving them 2 stars.”
“Trying to return my item, however seems very difficult. Delivery and item received, all good. Return process needs improving. Can't find original email when searching bike parts? Help!”
“I ordered parts in stock on April 1st. Received email to say it was on it way. Tracking num we supplied did not work, and parts still not arrived on April 11th. Emailed for help, no response as yet.”
Hi,
Having checked your tracking, I can see that your order was delivered on the 18th of March with a proof of delivery image to show where the parcel was delivered.
Please check the tracking to help you locate the item.
Hi,
We sent this order a day after you placed it and according to the GPS doorstep scan, this was delivered two days later.
Please get in touch if you need any further assistance.
Hi,
I am sorry to hear that there was a delay with the delivery of your order. I have checked the tracking and can see that this has now been delivered.
In future, please don't hesitate to contact if we can help in any way.
“Price and underlying product good. Delivery was not - website highlights speed "dispatch in 1-2 days, delivery in 2-3 days" - was a week - ordered on 26 Jan, not dispatched until 31 Jan. Disappointing as this was the main reason for progressing with Bkeparts”
