“I sincerely love these items. I am currently wearing the ankle strap and the red band. I am learning how to read and apply the information I am getting from these devices. The support is outstanding. I am so happy that I made this purchase.”
“Consistent trouble shooting, poor performance, long sync times and expensive. For the money, the data isn't worth the net difference of other; better designed wearables. Disappointed overall.”
“I have been using this for over a month now and my workouts and progressions have never been better. Being able to see what my body is doing has helped me to know when and when not to push myself. It will be the best personal trainer you will have.”
“I had to have my Biostrap replaced because it went into "brick" mode twice and was unusable. The return process was easy enough, but they forgot to send out my replacement. I had to email them and ask to complete the process. I have been thinking of buying the foot pod, but now I am not so sure I want to do that... I think I will wait to see how this Biostrap works out.”
“At least there's been decent customer service from the few people I've reached out to. It would be a lot nicer to have someone to talk to on the phone to get answers to problems in minutes instead of the back and forth email communication that takes hours or days... Bottom line, I expect more than two days of functionality from a device after paying $200. I've had to send back broken Biostrap wrist devices twice already, and the third one I currently have doesn't work. Guess I'll have to wait during another week or more in limbo while shipping back my current broken device and hoping to receive a 4th device in the mail that actually works.... beyond frustrating.”
“Love the stats and the data given by the product.
Extremely underwhelmed by the strap however. I've owned it now for less than a month and the clasp of the strap has already broke.”
“Doesn’t track steps correctly, very buggy syncing with app and then stopped syncing at all after a couple days. In addition, there is a restocking fee for any return and no assistance figuring out the issues.”
“Hi Biostrap team! :)
As I’m a fan of different fitness- and health gadgets, first of all I'd like to say Thank You for new interesting and promising concept :) I’m using it for about 2 weeks (wristband and shoepod) alongside with my usual garmin 935, and here is my experience:
- generally I don’t see now a reason to wear it during the day (it makes sense for me only at night for sleep tracking). If it were automatically checking my HRV during the day, then it could make sense to wear all the day (current manual checking is quite annoying)
- HRV measurement (biometrics mode) is not accurate, however it can be linked to some movements or not correct posture during measurement. I think you need to integrate some advises and directions during this 2 minutes measurement, so people take it in a right way
- app dashboard is nice but don’t provide simple summary: HRV before and after sleep, recovery rate? did I have enough sleep? Today's comparison with week average? etc. This simple data could be very useful to make decisions on today’s workouts and overall day planning
- is it possible to measure also REM sleep? Light vs Deep sleep is very common to all trackers, while tracking REM is quite unique today.. and could be important data for athletes
- wristband is not very comfortable
Overall I like your approach to customer care and support, regular updates, communication etc. I hope you will move the same way, improve device and software, and we will happily use it everyday :)
Thanks
Igor”
“Purchased the BIOSTRAP Biometric Set, my band was not measuring biometrics consistently so I contacted Support. Even after the updates my band was still having issues so they sent me a new one. The exchange process was very easy and I received my replacement band very quickly!”
“I am really getting into the raw data it provides. I was using a Fitbit which has lots of cute gooey screens but lacks the raw data I need. The unit can be a bit finicky while exercising but the reason I got it was for the other data. I have a Garmin for the bicycle data. I wish it had better battery life needs charging every two days but thats really not a huge deal.”
