Hello Len,
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“Hi Guys - Great product but your code needs work. Constant problem with syncing which is pretty frustrating. Also, you need to provide the ability to export data and to view results on computer.”
Hi Mark,
Thanks for the feedback here. We are always working on ways to improve the user experience including working on the sync times. It is important to note here that our device takes a significant amount of data and the longer a user goes without opening the app to let it sync the longer it will take to sync.
Regarding exporting data. We currently have the option to download a PDF of your sleep data from the sleep page. We are releasing the ability to do the same for on the spot Biometric recordings as well in an upcoming release.
Your feedback is appreciated and we are working on these items. Reach back out to our support team if you have any other questions.
“I like the device itself and the possibilities it has, but I concerned about not being notified about important updates so I have some idea why something may not be working correctly. I have RLS, so I am trying to keep track of my leg movements to work with my doctors. I am in frequent contact Caitlin, who helps me out often.”
“Have had the Biostrap for a few weeks now and primarily use it for sleep readings. Love the measures, but have had inconsistent synching with my android phone. Actually can't tell when it synchs with the app. Would recommend two changes: A button or prompt to indicate or initiate synching and 2. A better band to keep firmly on wrist. The bands supplied are nice but don't provide the user with a satisfactory level of confidence to wear outside of the house. Sticking with them for now. Customer Service is VERY GOOD and listens to suggestions with encouraging feedback.”
“The boot sensor broke on my second use and subsequently lost during a cycling activity. Like the data, but the design and weak construction were disappointing.”
Hi Veronica,
We really appreciate the feedback here. Tutorial videos is something that we have been working on and are planning to release soon. We recognize that there is a bunch of data in the app and it may not all be easily understood. Keep an eye out for those tutorials and informational videos to come out soon.
“I like the biostrap very much but I cannot do what I want until I get the bootstrap (not in the original packaging) and I have not received a replacement at this time. I reported the problem Sep 17 and it is now Oct 1.”
Thank you so much for reaching out and letting us know. I just looked up the tracking on that order and followed up with USPS. We did ship this out on 9/17, but from what I found out the order go lost in transit.
We are very sorry for the inconvenience here and have put in a new order for you. I am going to follow up via email with you as well so we can confirm the new order arrives in good order.
“I have had to switch out my Shoe Pod and Biostrap because it freezes and won't work. And now the replacement strap is doing the same thing. A great idea that just isn't actually working reliably. And single leg/arm workouts can't be trained. Even if you train and log weights there is not a way to see what you last used so not a good app for using to track workouts.”
“When I bought this, I did not realize that my data is uploaded and downloaded and processed off-device. Still trying to get answers as to what to expect for average monthly data usage. Too many variables apparently. Additionally, reviewing the data on my phone is thus delayed. This is a much different device than what I'm used to. Not real time at all. I may only be able to review their charts on a once daily basis, the day after. Support is only available via the app/email. No phone. Response has been OK, but not entirely informative. Time will tell.”
“I bought this based off reviews & having experience with the fitbit you can swim with. To be honest.. I like the look & feel of the Biostrap I was just disappointed with the rate of syncing to the app.. because this doesn't have a front face on the wristband itself, you rely on looking at the app. Mine takes about an hour each time I sync my Biometrics & then it never gets my oxygen reading.. no matter how still I am or dark the room is.. I've even put a towel over during the reading & it doesn't work out! I sadly would like to return it because its not an efficient tool for my Fitness Coach Business! Maybe it's me being on an island with shotty internet connections all over the place, if it synced & gave me the readings I wanted I would totally recommend this strap!”
Thanks for providing a review of your experience Stephanie.
Regarding the sync times the connection could definitely affect the time it takes to sync the data up to our servers and display in the app. If a user has issues we normally suggest trying turning off WiFi to let it sync over cell data. However if both WiFi and Cell signal are affected by your location it can affect things from there.
Regarding your Oxygen readings, that is something support would definitely have wanted to take a look at to make sure the sensor was functioning properly to take your SpO2 levels.
Reach out to our support team via support@biostrap.com if you want to try troubleshooting or if you want to continue with the return process.
“The biostrap works fine & I'm learning how to use it more each day. Concerned about the longevity of the wrist strap. I would love to understand my sleep results more.”
Hi Tim. Thanks for providing us with some valuable feedback here. Check out this link to our FAQ page regarding understanding your sleep score.
http://help.biostrap.com/understanding-data-and-features/understanding-sleep-score
We do have a couple other articles on our sleep data you may find interesting. Regarding the strap longevity. If you have specific concerns reach out to our support team at support@biostrap.com and we can look into it with you.
“Nice looking quality made product but not what I was looking for. I had a lot of difficulty attaching the clasps on the wrist band and at a $30 dollar price for their updated version I didn't think it was worth it. The software wasn't what I was looking for as it seemed to come up short on meaningful information regarding sleep efficiency and on the other hand very detailed and far beyond what I need regarding tracking and developing fitness. I returned it and honestly is a $25 dollar restocking fee really necessary?”
“I’m just getting used to the device, and love the information provided. That said, I have severe RA, and great difficulty with my fingers & wrists - and I have 5” (TINY) wrists. Band takes 5 minutes to get on, has fallen off due to clasp design/weak fingers 3 times in the first week. Disappointed to find you’re shipping with this band when there is a highly rated “improved” one available. I’m not made of money, and afford another expense right now on a product I just bought 10 days ago.”
“The strap that came with it was very uncomfortable and cut off circulation. Is very very difficult to secure. I see that they have a 2. 0 version and I think that should have shipped with it”
“Viewing current info is too slow.
strap not easy to wear or put on.
battery charge is slow.
the concept of data provided is great if it proves accurate.
I question the accuracy of the sleep data.”
“It takes way too long to sync after recording your sleep. If you work out first thing in the morning, this can be a big problem. You can't record your workout until it stops syncing.”
