“Hi Biostrap team! :)
As I’m a fan of different fitness- and health gadgets, first of all I'd like to say Thank You for new interesting and promising concept :) I’m using it for about 2 weeks (wristband and shoepod) alongside with my usual garmin 935, and here is my experience:
- generally I don’t see now a reason to wear it during the day (it makes sense for me only at night for sleep tracking). If it were automatically checking my HRV during the day, then it could make sense to wear all the day (current manual checking is quite annoying)
- HRV measurement (biometrics mode) is not accurate, however it can be linked to some movements or not correct posture during measurement. I think you need to integrate some advises and directions during this 2 minutes measurement, so people take it in a right way
- app dashboard is nice but don’t provide simple summary: HRV before and after sleep, recovery rate? did I have enough sleep? Today's comparison with week average? etc. This simple data could be very useful to make decisions on today’s workouts and overall day planning
- is it possible to measure also REM sleep? Light vs Deep sleep is very common to all trackers, while tracking REM is quite unique today.. and could be important data for athletes
- wristband is not very comfortable
Overall I like your approach to customer care and support, regular updates, communication etc. I hope you will move the same way, improve device and software, and we will happily use it everyday :)
Thanks
Igor”
“Purchased the BIOSTRAP Biometric Set, my band was not measuring biometrics consistently so I contacted Support. Even after the updates my band was still having issues so they sent me a new one. The exchange process was very easy and I received my replacement band very quickly!”
“I am really getting into the raw data it provides. I was using a Fitbit which has lots of cute gooey screens but lacks the raw data I need. The unit can be a bit finicky while exercising but the reason I got it was for the other data. I have a Garmin for the bicycle data. I wish it had better battery life needs charging every two days but thats really not a huge deal.”
“Every piece of technology is fraught with challenges but what makes it an experience is the people who stand behind it.I have owned this device for a while now and I love the stats it provides.I have not had any challenges so far and it does what it advertises to do.Lastly the customer support is super awesome :blush:”
“We all know we cannot Improve what we don’t understand: so is our athletic performance or general health. Biostrap is a step forward wearables returning precise reports constantly. I find it great both during workday, sleeping, and training.
When I train indoor I use Biostrap combined with shoe clip and Polar band, and walking/running Biostrap combined also with Moov for steps analysis and in-ear programs.”
“The help I received was a bit lacking in support. I was told to fill it form for a way to return item for replacement but have not yet received any info. I have not received any comments from customer service since then to ask if I received it. Am very disappointed in this item so far and IV only had it less than a week. Waiting to try and get replacement to give one more try but honestly not really sure about the device.”
“Biostrap goes far beyond the typical wearable in terms of biometric data. While everybody monitors heartrate this band also monitors blood oxygen saturation, respiration rate and HRV. Look up HRV and see how powerful that biometric is. On top of all this throw in the finest group of caring owners and customer support team and you have a real winner. Finally, they never rest on their laurels, they are constantly updating the app and the firmware to add new features and ways to analyze the data. PS: The best sleep app bar none!”
“Really wanted this solution to work. Performance felt like it was more an alpha, maybe beta experience. To many times the wrist band would lose connectivity. Workouts wouldn't since properly. Need to run manual success to get data to show up in app. Couldn't get the HRM to sync heart rate. Was informative in HRV and other variable, but to many quirks to get this to even get basic functionality to work and report.”
“ended up returning mine due to the counters being over 50% out most days and some over 100%, wearing a Tag android wear, Samsung Galaxy & Fitbit, all 3 report more or less the same, but Biostrap was excessively high everytime, to the point it was picking up 2000-3000 "steps" while sitting at my desk working, brushing teeth also added a few hundred steps that fitbit or google fit never did.
Heart rate and sleep data is awesome, but at this price point, would expect a lot more from it
JOdy”
“I lost my shoe pod after two day and the strap detaches almost every time I change shirts. Overall good data but pissed that I lost the shoe pod because I'm not sure if I received the right pod clip.”
“Like the product but you really, really need to redesign strap which is cheap and not secure. I have already lost one and had to replace it and almost lost the replacement. Please design a more secure strap and make it available soon.”
Hi, Frank! I'm sorry to hear you aren't a fan of the straps. We have other options available as well available on site: [Strap 2.0](https://shop.biostrap.com/collections/accessories/products/strap2-0)
“I had purchased a wristband and shoe pod. I received my Biostrap very quickly. Unfortunately, I was having issues with trying to get my wristband to pair with my phone. After chatting with a team member, and trying a few different things, it was determined that my sensor was in brick mode. I was promptly emailed a return label with instructions on how to return for a new sensor. Not even a week later, I received my new sensor!! I'm super pleased with not only the level of help that I recieved, but the quickness in which everything was done.”
“I am loving the Biostrap! Great workout and bike ride info! Another key component I am using Biostrap for is sleep, HRV, and recovery. I am really happy with these components as well! I'm having a lot of fun with this product And app as well as feeling it is a huge addition to my knowledge of my fitness and wellness”
“I have had it for a week. Mostly I have just used it for steps, I still need to try the other features. Battery life is less than advertised, and connectivity to the android app is a little spotty, but all in all I'm satisfied.”
“I’ve always been skeptical of wrist band fitness trackers. Though I love my Biostrap. It’s infrared is much better than the industry standard LED. I feel that since I got mine I have been more in touch with my health. Obviously though you get out what you put in. So the more active you are the more you will get out of it. I also love the sleep tracking.”
