“Sehr geehrte Damen und Herren,
ich beziehe mich auf unseren bisherigen Schriftverkehr bezüglich der Bestellung mit der Auftragsnummer 2570161 und Ihre letzte Mitteilung, in der Sie eine Rückerstattung von 44 % des Bestellwerts auf mein Kundenkonto bei Bizay vorschlagen.
Hiermit möchte ich klarstellen, dass diese Lösung für mich inakzeptabel ist. Ich bestehe auf einer vollständigen Rückerstattung des Kaufpreises in Höhe von 48.17 CHF und darauf, dass diese Rückerstattung auf die ursprüngliche Zahlungsmethode, d.h. auf meine Kreditkarte, erfolgt. Eine Gutschrift auf mein Kundenkonto bei Bizay kommt nicht in Frage, da ich nicht beabsichtige, in Zukunft weitere Einkäufe bei Ihrem Unternehmen zu tätigen.
Gemäß den geltenden gesetzlichen Bestimmungen zum Verbraucherschutz ist ein Unternehmen verpflichtet, bei einer Stornierung die Rückerstattung über die ursprünglich verwendete Zahlungsmethode vorzunehmen. Da meine Stornierung rechtzeitig und gemäß den gesetzlichen Bestimmungen erfolgte, gibt es keinen rechtlichen Grund, der eine Rückerstattung auf meine Kreditkarte verhindern würde.
Ich möchte Sie nochmals darauf hinweisen, dass ich bereit bin, weitere rechtliche Schritte zu unternehmen, falls meine Forderungen nicht erfüllt werden. Dies schließt die Einschaltung eines Anwalts und die Geltendmachung von Schadenersatzansprüchen ein.
Ich erwarte eine umgehende Korrektur Ihrerseits und eine Bestätigung, dass die vollständige Rückerstattung auf die ursprünglich verwendete Kreditkarte erfolgen wird. Eine weitere Verzögerung oder Nichtbeachtung meiner legitimen Forderungen wird mich dazu veranlassen, die nächsten Schritte einzuleiten.
Mit freundlichen Grüßen,
Ajdin Ruznic”
“I would have given 0 stars if there was an option. I order business brochures and paid extra for the professional services. I received my order which was very poor quality I contacted customer Service they informed me it was a printing error, an they will make correction and mailed out another order free of charged, However I was grateful and amaze with the quick response to correcting the order. Once I receive it I realize the error was still there along with another error the email address was incorrect, I reach out for the second time informing them of the problem, With quick response they assured me all corrections would be corrected and replaced. After receiving the 3rd order, Once again the errors were still there with a new error the website was incorrect. I realize some error may have been on my behalf with how I enter the website information, but this should have been caught and question by simply contacting me. Especially if I paid for professional services. I didn't make contact with them again because it seems useless, So now I have 750 brochures that I can't do anything with. I WILL NOT BE ORDERING AGAIN WITH BIZAY!!!”
“Ordered printed beer glasses in August - never delivered. They tried again in October - also never delivered…. End of November they tell me they can’t reprint but only refund part of the money from the original order…
Don’t order with them ! They don’t deliver and give horrible customer support”
“I paid $50 for a long sleeve shirt with the logo of my small business, the order never shipped & was delayed almost for 2 months, recently they sent an email saying that the order wasn't available anymore without no explanation. and supposedly they will give me a refund of loyalty program in my account to purchase another product. I didn't need any other product and I requested my money back. It has been a month now and they deleted my order from my account so in their system I don't have any invoice. The refuse to give me my money back I can't believe that I trusted this company.”
“I have ordered three times and 2 out of three times I never received my order and have been told “the courier can’t locate it” - only after I’ve contacted them to query where my order is.
Customer service also takes a week and a half to respond. I’d give 0 stars if I could 💅🏼💅🏼”
“They charged me a delivery fee close to £30.00 to deliver my order. I had no updates on my order and I am still waiting for my order. I will not be ordering again from Bizay and neither would I recommend it.”
“Almost impossible platform to use. got into communication with support and they refuse to assit, even when offer to pay. I have templates of business cards on their system, but cannot edit the names for new individuals.
Appalling experience.
Would give minus 10 if I only could.”
“The prices are very cheap, but the shipping time is huge. Messages take days to respond and care, which despite having a website in different countries, is a company in Portugal, so if you are looking for a fast product, it is not the right company. They took 3 weeks to place a small order and they did not meet the delivery deadlines.”
“Slow, poor customer service. Paid for expedited shipping and was 5 days late on my first order, second one they notified me will be 6 days late. TBD
Terrible experience. I wish I did more research to find these reviews.
There's a reason they do not have a call number and only respond thru emails.”
“The worst customer care you could possibly imagine.. Takes them a week to respond to a email.. And that's the only way u can speak to them.. No phone number
..! And when they do respond they don't have a clue.. And just send nonsense and then it takes another week to get a reply.. Do not waste your time with this useless company.. Product quality of the pen and business cards I received was very very poor..!”
“Extremely poor customer service
Orders wrong they send generic response when trying to get in touch weeks and weeks for delivery and then it's wrong they can't take your money quick enough but can't even reply
Avoid avoid avoid”
