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Black Country Metal Works Reviews

4.9 Rating 379 Reviews
97 %
of reviewers recommend Black Country Metal Works
Company Reviews Questions Metrics
4.9
Based on 379 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5

Popular Questions:

Delivery

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Customer Service

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How quickly does Black Country Metal Works resolve customer queries?
Helpful Report
(4 weeks ago)
Greater than 59% of reviewers feedback is Black Country Metal Works resolves customer queries within an hour.
Helpful Report
(4 weeks ago)
A

Customer Service - Good

100.00%
Industry Average
“ Thank you for the great customer service I LOVE THIS ITEM!!!!! Its beautiful, I’m so happy I called you up rather than online ordering. It means so much to speak to a person rather than dealing with computers. Great product, great service, Well done ”
- Melanie
“ Delighted with the speed and service from my order yesterday. The item has exceeded my expectations. Well made and good quality. Thank you Sue Goddard ”
- Su Goddard
“ To say I was taken aback by such an exceptional service is an understatement, the service from Black Country Metal Works and the skill of their team, really is second to none! The service was exceptional and my custom design is so well made and beautifully finished, I’m thrilled with my purchase and the whole experience. ”
- Peter
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