Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.68

1.7 Rating 169 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

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Metrics

1.7

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 1 star review on 4th June 2024

Sarah

Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Books month ago, after a month got reply lost in transit Worst customer service”

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Posted 3 years ago

“JUST ORDER FROM AMAZON !! Order of 1 book dispatched 9 days ago, still haven't received the delivery. Customer service is terrible and just push the blame to Hermes, my money was paid to Blackwells not Hermes, sort yourselves out, joke of a company.”

Helpful Report

Posted 3 years ago

“Very slow to dispatch and several days to receive using some cheap service called whistl combined with the worst courier service which is hermes, Item arrived with the clingfilm on book ripped in several areas and part of the foil on the outer scuffed, seems to be no easy returns process either. I don't want to support amazon but i will also refrain from supporting blackwells in the future”

Helpful Report

Posted 3 years ago

“I tried to cancel an order the day I submitted it. Now I find it’s in the post and the money debited from my account. No activity has shown up on the Blackwells My Account. Website is impossible to use and no telephone contact is accessible. How do I return an unopened, unwanted package?”

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Posted 3 years ago

“Appalling customer service. Still waiting for my order to arrive that was allegedly despatched 25th June, and they have now closed my case. Would not order ever again from here or recommend.”

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Posted 3 years ago

“Tried to order a copy of the Xeelee Omnibus, but both my Visa and Paypal were declined despite having sufficient balance for the book.”

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Posted 3 years ago

“What I ordered for my grandchild’s birthday surprise in March hasn’t arrived yet! Customer service is non existent and login to find out is even worse. No reply for the emails. Very poor.”

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Posted 3 years ago

“I ordered a book from UAE on December 8th 2020 and still, i did not receive the book ... I paid $117 ....sent several emails but no reply...”

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Posted 3 years ago

“I bought volume 30 of Attack on Titan, it’s the last volume I need and it was on sale. I paid for faster delivery, 2-4 business days. It’s several days past that and no sign of it arriving. I’ve emailed asking after my book, no response. Customer service is terrible. Price is reasonable and the delivery is appalling. Convinced it’s a scam site”

Helpful Report

Posted 3 years ago

“I wouldn't give them one star if I could. The company needs to review their on line service. It is the worst I've come across. 14days waiting for a notebook AND IT STILL HASN'T ARRIVED YET and I'm live in the UK. Customer service tuck 6 day to reply to my email. Witch didn't help find were my order was Will read review on companies before I use them next time .”

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Posted 3 years ago

“Purchased a second hand book for over £31.00 plus £2.49 postage on 10th May. Confirmation of payment via PayPal email arrived immediately. Dispatch email arrived next day on 11th May. It's now 30th May and no book! Have tried to contact Blackwells 5 times, even emailed the bookshop in London. I only get automated responses saying check account for updates. My order does not show on the account. I am so upset my book has not arrived, and no customer service whatsoever. Will the book ever arrive.? Should have gone to Amazon...Shame on you Blackwells!”

Helpful Report

Posted 3 years ago

“Terrible experience!! Avoid if you can. I wanted to support the smaller seller rather than Amazon, but I’m still waiting for the book to arrive almost a month later!! As it was a present for someone, I went back to trusty Amazon and got it delivered the next day. It’s impossible to speak to anyone at Blackwells. You have to send a request, but that gets ignored too. Still in the process of trying to get my money back, but I’m not holding my breath.”

Helpful Report

Posted 3 years ago

“Very pleased, came quicker than I anticipated. Dispatched 4/29/2021 arrived in my US mailbox 5/08/2021.”

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Posted 3 years ago

“I thought I’d try Blackwells instead of… I thought I’d try Blackwells instead of the default buying from Amazon for a change. Ordered a book online 3 weeks ago and still haven’t received it. I’ve raised two support tickets and no response yet, a week later. The support/ customer help options are very limited, no phone line and no human response to raising a ticket. Frustrating and disappointing. Unfortunately this experience leads me to reverting back to Amazon who put customer experience first and foremost. I’m not an Amazon fan and wanted to support other shops. Customers vote with their feet. Listen up Blackwells, shape up or suffer the same fate as many high street retailers.”

Helpful Report

Posted 3 years ago

“Very happy. All three books I ordered are in stock even though one of them is quite rare. Book delivered very quickly. Excellent service.”

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Posted 3 years ago

“Horrible delivery services. My order was supposed to be dispatched after 72 hours but ended up taking 8 days. My friend also ordered from the website and had the same experience, with her parcel arriving almost two weeks later, with one of the books missing. I highly recommend you buy your books elsewhere.”

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Posted 3 years ago

“5 days to deliver a book Badly damaged in transit Return policy ridiculous Website full of excuses about covid Rubbish you are not in the game”

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Posted 3 years ago

“Tracking on the website doesn't work, and the book ordered as a birthday gift is terribly late. I don't recommend buying from them.”

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Posted 3 years ago

“Ordered a book, money left my account, then 9 days later I get an email saying that my product won't be dispatched as the payment was declined. Only advice given was to order again, nothing about getting the money they've ALREADY TAKEN back. I've opened a query to get a refund but based on what I've seen here, I doubt they'll be any help. Don't bother supporting this business, feels an awful lot like a scam.”

Blackwell Books 1 star review on 26th March 2021

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Posted 3 years ago

“My order never arrived. Customer services replied once, falling to understand the problem if they had read the message I sent previously they would have understood. I tried to support an independent bookshop, and this is the thanks I get. I guess I will go back to Amazon at least they have got customer services how actually be can be bothered to their jobs.”

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Posted 3 years ago

Blackwell Books is rated 1.7 based on 169 reviews