Bloomex Reviews

Name: Bloomex
Rating: 1.37

1.4 Rating 281 Reviews

9 %

of reviewers recommend Bloomex

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Metrics

1.4

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 10th December 2024

Anonymous

Bloomex 1 star review on 9th December 2024

Jennifer D

"I have been a long time customer with\r\nBloomex and only a couple of times \r\nDid I have any issues which were resolved right away. Not this time\r\nHad the worst experience with a company I've ever had. I ordered flowers for my wife's and my Wedding anniversary. I spent a lot of time picking out the right flowers and colors\r\nMaking sure I got what she likes. Also I asked for them to be delivered in the morning and a certain day for I was only gonna see her for a couple of days\r\nBefore she went away for the week.\r\nSo the day before I get an email basically saying the florist couldn't do what I ordered. So I thought ok they would still be a nice bouquet. So the next morning I waited and then all afternoon till around 5 before they got here. But again I thought great they made it before we went out. So I proudly gave to my wife expressing my love for her and gave her the box to open. My wife was so sweet trying to arrange them to look good and was having a hard time so I went over to her to see why she was having a tough time organizing them . ( she was trying to arrange the 6 or 8 good stems we received) Well what I saw made me extremely upset the colors weren't even close they were limp and some of them buds included where dead. So I immediately sent an email to Bloomex to resolve and let them know how unhappy I was for this aweful flowers we were sent and then I went to a local grocery store and found some flowers the matched the colors\r\nAnd the bouquet was full and beautiful and I paid 25.00 less for. ( I Will attach pics of what I ordered what I got and what I got locally. ) so now my wife was happy and myself with her anniversary flowers. So after 16 emails and a phone call with Bloomex trying to get a refund \r\nFor a poor product all they would offer me was a store credit or another delivery. I told them another delivery was no good cause my wife would not be here and I would like a refund for all the terrible service I got and was gonna delete my account and not deal with them anymore. I also asked for their head office and or executive email\r\nTo voice my complaint on this whole matter . Well long story short l got no emails no refund and my final email said either store credit or another delivery or nothing. So I felt I was between a rock and a hard place and didn't want to lose my money so I ended up taking the store credit so I wouldn't. So let me tell you you as soon as I'm done my account will be deleted... for this company shows no loyalty to their customers or real money satisfaction. They would have just kept my money for a terrible order and they should have gone after the florist who supplied the flowers. So again this tale is a warning if dealing with Bloomex for now I will pay a little more or less with FTD products or support locally when I can ... got to say 2 thumbs down Bloomex. I've let many people know of my experience as you know the saying \" I tell 2 people they each tell 2 people and so on."

Bloomex 1 star review on 14th October 2024

Joe Wood

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish that no one ever uses this service. They take money for the order and then don't bring it for a week. They don't call back for clarification, they don't do anything at all - they just use my money. Now I am trying to get my money back. Never again. Bloomex - scum.”

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Posted 9 months ago

“Worst service ever!! No communication. Delivered 6 roses 4 days post requested delivery date. No contact to my email.. which they asked for twice.. no Contact to my daughter.. had their number too. I ordered a dozen roses.. they delivered 6!! I’m calling visa to cancel Payment. DO NOT ORDER THRU BLOOMEX!!”

Helpful Report

Posted 9 months ago

“Terrible service! The order was made on February 13. Waiting for an order for 2 days is normal? Information about "same day delivery" on social networks is a LIE! 👎 The consultants with whom I spoke in the chat allow themselves not to respond to the client's message! She insisted that it be brought today, although it should have been brought yesterday! But neither yesterday nor today I received anything! Is this the norm for you too? Your services ruined my yesterday and today! 😡 Immediate clarification and full refund required!”

Helpful Report

Posted 9 months ago

“I pre-ordered flowers Monday 12/02/24 to be delivered Friday 16/02/24 to Coopers Plains work adress, due to flooding everyone was evacuated at work and sent home, I got the home address of the lady who the flowers were for and they are refusing to change the delivery to this address which is only 20 mins away from the original address, so if they can't change the delivery address I requested a refund which they are also refusing to do. Very unhappy with this service and will never use again if this can't be rectified one way or another.”

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Posted 9 months ago

“missed delivery date. useless support. avoid at all cost.”

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Posted 9 months ago

“DON’T WASTE YOUR TIME OR MONEY with this company. The Customer Service starts at zero and then tapers off… Actually receiving the flowers which have been ordered is next to impossible. If you aren’t home at the unspecified time they deliver, then you’d best forget it…. If you think you can call Customer Service and actually speak to someone, allow a minimum of literally ten hours of repeated attempts to get through…. In the extremely unlikely event you do get through and they PROMISE that your flowers will in fact be re-delivered TODAY, take this with a pinch of salt, as you are probably more likely to see a reincarnation of Elvis today than the promised flowers… If by some absolute fluke, you do receive your flowers, do not assume that they will be fresh and even if you send photos to prove you received faded blooms, do not expect anything approaching a satisfactory or vaguely reasonable response from Bloomex… At the end of the day, if you would like to get flowers for yourself or a loved one, I would recommend you avoid ordering from this company even if it means driving two hundred miles to the next florist. Believe me, it will be a much better choice than wasting a single second or a dime on ordering from Bloomex. This company is a disaster and I have absolutely no idea how they remain in business - it’s a 21st century mystery…”

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Posted 9 months ago

“Bloomex Scammed me out $145 for flowers I wanted sent to a friend who had recently lost her mother. 2 weeks past the delivery date (paid EXTRA for express) and my friend still hadn’t received the order. I contacted “Bloomex Customer Service” and they tell me the order was attempted to be delivered however the delivery driver didn’t “feel comfortable” leaving it at the door and said if I wanted attempt to re-deliver I’d have to pay additional fees. I declined and requested a refund for my order, the “customer service rep” said they have escalated my complaint to management and I’d hear back in 24hr. I did not hear back from them, so I called back a further 3 times, 5 days after making the initial complaint and request for refund and had still not heard back from “management”. It has now been 3 months since I request the refund from Bloomex for the $145 order that was NEVER delivered and I haven’t received a CENT back from Bloomex.”

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Posted 9 months ago

“Same day delivery. Contact 3 times and the live agent said "Good day we dont have ETA". I wish there is 0 star. Don not fall for this crappy website and service”

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Posted 9 months ago

“Ordered valentine's day flowers weeks in advance and they were never delivered. This website is a scam.”

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Posted 9 months ago

“Très mauvais service, incapable d'honorer leurs offres... À ÉVITER !!! Le service client se contente de répéter les mêmes excuses en disant que votre commande est en cours d'emballage et sera livrée dès que possible... J'ai payé pour un service de livraison rapide... Perte de temps et d'argent.”

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Posted 10 months ago

“Marc is very helpful and provided a great assistance.”

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Posted 10 months ago

“Total nightmare. I ordered an arrangement to be delivered to my sister, who was recovering from surgery. It was to arrive on the Sunday, it did not, I called and they said it would arrive on the Tue, it did not, I called on Wed and was told it was "due to a supply shortage" but it would be delivered asap, however I received an email telling me it would be delivered by Friday and no mention of a shortage. I just called now (Fri) still no delivery and they offered to "cancel and credit my card" ....unacceptable and I feel I was given the run around with untruthful answers. Heather Mississauga ON”

Bloomex 1 star review on 2nd February 2024

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Posted 10 months ago

“I got 10 flowers! Look at the pics please. I paid 167 dollars for a 2 dozen flowers and supersized it into 30. Two mylar balloons. A pink vase. Birthday card. Truffles. They sent this and wanted to give me credit. I don't want to do business with them anymore. Cause I saw what kinda business they do. They should've called me and said they can't fulfill the order. They said the location wasn't in their market and the local florist has to put something together. I asked for a refund and they said it's against policy. I will share this review on all sites and make sure everyone never uses them.”

Bloomex 1 star review on 25th January 2024

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Posted 10 months ago

“Bloomex was supposed to deliver the selected bouquet on Jan 19th, but delivered a VERY substandard bouquet (missing most of the main flowers shown) 3 days later. And this was after a 2nd attempt at using them when they couldn't/wouldn't deliver but took my money. They wouldn't refund, but only gave me a store credit. I don't recommend anyone using them in Canada!!!”

Bloomex 5 star review on 23rd January 2024

Helpful Report

Posted 10 months ago

“Ordered and paid for same day delivery. Was told not 10 minutes later by email that went to spam that they couldn’t be delivered until the following day but would be upgraded free of charge. Not sure why I was offered same day service if it wasn’t available and why they were happy to take the extra money for it. I didn’t want an upgrade - I wanted same day delivery. And if the flowers they sent are upgraded I’d hate to see what the original would have been like. Terrible service - will not use again.”

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Posted 11 months ago

“I am so disgusted with the service I received for the ordering of 3 gift baskets for our children for Christmas. I placed the orders over the phone well in advance. When I received the email confirmation of the orders, there was an error on the spelling of one of our children’s name. I called back to correct the spelling and got someone whose accent was very difficult to understand and the background noise on their end made it even more difficult but we did get it corrected. All the information was there for addresses, names, a message and telephone contact number for each order. Two orders were delivered on the requested delivery dates. With the third order I received a message that the delivery driver could not deliver as there was no one there and how did I want to handle it. I called Bloomex and was told that I would be charged another delivery fee and didn’t know when they could deliver it - probably not until new year. First of all I questioned why they did not use the phone number supplied to call my son as he was in fact there when they said the delivery took place. My son has a outside camera and said it showed a truck arriving and driving away. So next question, why do I have to pay for another delivery fee when it was lack of service on your end and also now it won’t be there for Christmas? This truly upset me and I asked Paula to cancel the order and give me a refund. She told me I couldn’t have a refund but she would waive the additional delivery charge. We bantered back and forth and I was not happy with the new year delivery date - that was not acceptable!!!! I asked to speak to a supervisor. She indicated there is no supervisor and I had to talk to her. The conversation did not go well and she hung up on me. I called back and this time my husband talked to someone else who tried to help out by getting the order delivered on the date originally requested. My son finally did get it and they did call him the second time. Why couldn’t this have happened from the original instructions and why does it come down to getting extremely upset. The customer service was into the negatives and sub par at best. If you can’t follow through appropriately, then give the customer a refund!!!! I will never order from Bloomex again and will never recommend you to anyone. I am so disappointed with how this took place.”

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Posted 11 months ago

“We ordered two expensive flower arrangements to be delivered to separate addresses. Both ended up being delivered to our billing address through an apparent default in the Bloomex system. We had received an email saying there had been a change to our order but when we clicked on the link, no details were provided. We called Bloomex to complain and were told simply that the flowers had been delivered to the address on their system (wrong) and that there was nothing further they would do. We asked for a credit and they said no. We asked for our case to be escalated to a manager and they refused. We will never use this company again. A waste of $175. Beware.”

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Posted 11 months ago

“Not worth the aggravation the worst customer service ever they screwed up my xmas order ($107.00) by sending 2 plants that l didn't order instead of a Lindt basket of chocolates & they wouldn't own up to their mistake ruined my xmas as well as the recipient offered a $20.00 gift certificate for compensation are you kidding l will never shop here again & will be contacting the Better Business Bureau”

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Posted 11 months ago

“Will not even give you a one star rating! My 6 year old grandchild could have done a better job on the centerpiece. |Will never order from you again. You should be charged for fraud.”

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Posted 11 months ago

“These guys are the worst ever- took my parents money and never even ended up getting anything from them ! They kept saying they’d deliver something and never ever did.”

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Posted 11 months ago

Bloomex is rated 1.4 based on 281 reviews