Bloomex Reviews

Name: Bloomex
Rating: 1.36

1.4 Rating 289 Reviews

9 %

of reviewers recommend Bloomex

Company Reviews

Questions

Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Bloomex made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bloomex 1 star review on 15th January 2025

Candice

Bloomex 1 star review on 10th January 2025

Anonymous

Bloomex 1 star review on 26th December 2024

PEB

Bloomex 1 star review on 10th December 2024

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently received a bouquet from Bloomex purchased by several family members for my birthday. I have NEVER in all my customer experiences seen anything like the blatant lack of service, reliability, value for money and sheer deception in this transaction. $110 was spent for this gift for what was to be a Supersized bouquet, however, what I received was a $14 bunch of mums that looked like it was picked out of a bucket at the corner convenience store. The flowers were left outside on the porch, it was 4 degrees outside and I was home!! The flowers were wilted and 3 days late. Several promises were made for dates and times of delivery by Bloomex, however, NONE of them were met. This is DEFINITELY a BUYER BEWARE situation. This is a service that I would NEVER use or recommend to anyone.”

Helpful Report

Posted 9 months ago

“The worst service ever!!!!!! Please do not go to this Scam!!! I was trying to send flowers with a card to a family that just went through a very very painful loss …. Not sure when exactly they got the parcel … but the card was messed up … only part of my message was transcribed, with no signature so they never knew it came from me … I requested a refund but they refused saying it’s not in their policies and they wanted to offer a store credit, I said no thank you, I want my money back … but they would still not want to refund me … so I had to go to my bank and ask for a reversal …. I’m waiting for it to be processed … DON’T ever go to that company … I don’t know who they are or where they are hiding but we gotta make sure they stop scamming people”

Helpful Report

Posted 9 months ago

“Worst place ever. Order flowers 4 days before for our Daughters Birthday. 8:00 P.M. and not delivered. Next day in transit and no answer to that question. Manager does not get back. Would never recommend.”

Helpful Report

Posted 9 months ago

“Poor experience failed to deliver and failed to refund the money. Never use them”

Helpful Report

Posted 9 months ago

“Terrible, terrible customer’s and professional services. This company selling leftover, never delivered what did you bought . First time I ordered white tulips, got “ dirty wild yellow-rose” tulips Second time ordered lilies, got roses”

Bloomex 1 star review on 26th March 2024

Helpful Report

Posted 9 months ago

“I have never had such a terrible experience trying to get flowers delivered before. I placed the order on March 21st for a 20 Tulip Combo (Supersize) to be delivered to my cousin for her 60th birthday on Friday the 22nd. After i ordered I get an email stating that tulips are no longer available and that they would be substituted with a "designers" bouquet from your florist. The flowers were not delivered on Friday, or Sat, or Sunday. I called twice during that time. First time i was told that they were out for delivery and they would be there by 8pm Saturday night, and the second time I called they said it would be Tuesday before they could be delivered. The flowers arrived Monday morning. In no world are these designer flowers. They look like a $12 bouquet that you would pick up at the grocery store that got dropped a few times on the way to the car. Im pretty sure the vase is from the dollar store. The message on the card was printed on a printer that was running out of ink and was printed on the backside of a coupon that was then taped to a card. This has been a terrible experience from the very beginning. So not only did they arrive 3 days late but I paid $110 dollars for something that looks like its worth $15.”

Helpful Report

Posted 9 months ago

“I got scammed out of $160 for flowers and a gift basket that looked nothing like advertised, delivered 2 days late. What a rip off company this is. It is amazing they are still in business. Do your research before buying from these crooks.”

Helpful Report

Posted 9 months ago

“Terrible Experience with Bloomex (Order #4361368 - March 12, 2024). I placed an order (#4361368) on March 12, 2024, for a special occasion, hoping to send a thoughtful gift to my sister in Canada. However, the entire process was a complete disaster from start to finish. No flowers were ever delivered and Bloomex are refusing to refund my money. Firstly, Bloomex unilaterally changed the delivery date without consulting me, citing logistical reasons. Despite my concerns, I compromised by agreeing to the new delivery date, thinking, if the flowers were to arrive sooner than the occasion that was better than later. Bloomex then left me completely in the dark about the status of my order. Their promised updates and promised store credit for compromising on the earlier delivery date never materialized. When I reached out to inquire about the delivery some days later, I received vague responses and no confirmation whether the order was actually delivered or not. It wasn't until I escalated the issue that I eventually learned my order hadn't been delivered due to a "courier mistake." I had to chase down this information. Despite admitting fault in writing, Bloomex are refusing to issue a refund and instead are offering to resend the order or provide an in-store credit. Why would I want in store credit for a company as unreliable and uncommunicative as this? Their unwillingness to take responsibility for their mistakes speaks volumes about their lack of integrity. I have received neither goods nor services in exchange for my hard earned money. I am left with no choice but to escalate the matter with my bank and will be requesting a chargeback on my Mastercard. It's unfortunate that Bloomex's incompetence and disregard for their customers forced me to take such time consuming measures. I strongly advise others against doing business with Bloomex if you value reliability, transparency, and actually receiving goods or services in exchange for your money. Save yourself the hassle and avoid being scammed by Bloomex at all costs.”

Helpful Report

Posted 9 months ago

“Worse place to deal with. I purchased spring tulips for my friend battling cancer, going through chemo to brighten her day. The quality of flowers were below average, vase for flowers to small and topples over if not leaned against anything. Flowers just left at door. I was so embarrassed with what was delivered. I wanted to do something nice for sick friend. I was charged $65 and will NEVER DEAL with Bloomex again. Second time around with poor quality service. 1st time they gave me $10 credit. I gave another chance. So disappointed.”

Helpful Report

Posted 10 months ago

“I placed 2 orders on March 11th for a delivery on the 15th. Nothing was delivered, no emails or texts saying the order was not coming. I had to call March 16th and be told they might be here in another week. Please save you money”

Helpful Report

Posted 10 months ago

“I ordered a birthday flower delivery. They never sent the flowers and never notified me of this fact. I was therefore unable to make other arrangements for sending a gift for what was a milestone birthday. Incredibly disappointed by this company. After I followed up they offered to send flowers after the birthday was already passed which was of no use.”

Helpful Report

Posted 10 months ago

“Absolutely the WORST service I have ever had, order flowers 3 days prior for my Mothers citizenship ceremony that I was unable to attend, by 4pm they had not arrived call their call centre , the system was broken and kept cutting me off, after the 4th time I got through only to be told they would be delivered before e8pm, when I pointed out that the tiny rural township she lived in wouldn't have a courier service that late I was told to wait, they of course were not delivered and my mother thought all day I had forgotten. They arrived the next morning by post in a manky looking cardboard box, they had no water and were dry and crushed, I had ordered the extravagant option, these looked like they were from the supermarket, with cheap plastic wrap and were far from extravagant. When I contacted them, I had to send photos, twice, then they came back with an email saying I would be offered 15% off my next order, are you kidding me!!! NEVER use this company, their product is shoddy and their customer service the worst I have ever experienced!!”

Bloomex 1 star review on 10th March 2024

Helpful Report

Posted 10 months ago

“Terrible service! Orden super late”

Helpful Report

Posted 10 months ago

“My sister ordered flowers for my birthday, was never delivered on the date that was supposed to be and they refused to refund her!! I received almost dead flowers few days later!! I hope my experience helps others!”

Helpful Report

Posted 10 months ago

“The flowers I purchased for my mothers 90th birthday were 8 days late and were dead.I have asked for my money back.They have told me on numerous ocassions they would refund my money.Order was placed on the 06/02/2024 Don't waste your money.”

Helpful Report

Posted 10 months ago

“I wish that no one ever uses this service. They take money for the order and then don't bring it for a week. They don't call back for clarification, they don't do anything at all - they just use my money. Now I am trying to get my money back. Never again. Bloomex - scum.”

Helpful Report

Posted 10 months ago

“Worst service ever!! No communication. Delivered 6 roses 4 days post requested delivery date. No contact to my email.. which they asked for twice.. no Contact to my daughter.. had their number too. I ordered a dozen roses.. they delivered 6!! I’m calling visa to cancel Payment. DO NOT ORDER THRU BLOOMEX!!”

Helpful Report

Posted 10 months ago

“Terrible service! The order was made on February 13. Waiting for an order for 2 days is normal? Information about "same day delivery" on social networks is a LIE! 👎 The consultants with whom I spoke in the chat allow themselves not to respond to the client's message! She insisted that it be brought today, although it should have been brought yesterday! But neither yesterday nor today I received anything! Is this the norm for you too? Your services ruined my yesterday and today! 😡 Immediate clarification and full refund required!”

Helpful Report

Posted 11 months ago

“I pre-ordered flowers Monday 12/02/24 to be delivered Friday 16/02/24 to Coopers Plains work adress, due to flooding everyone was evacuated at work and sent home, I got the home address of the lady who the flowers were for and they are refusing to change the delivery to this address which is only 20 mins away from the original address, so if they can't change the delivery address I requested a refund which they are also refusing to do. Very unhappy with this service and will never use again if this can't be rectified one way or another.”

Helpful Report

Posted 11 months ago

“missed delivery date. useless support. avoid at all cost.”

Helpful Report

Posted 11 months ago

Bloomex is rated 1.4 based on 289 reviews