Bloomex Reviews

Name: Bloomex
Rating: 1.34

1.3 Rating 339 Reviews

8 %

of reviewers recommend Bloomex

Company Reviews

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Metrics

1.3

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience and the ugliest basket. Save your money and buy a bag of apples and a basket from the dollar store and you can create the same thing they offer for 6.00”

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Posted 1 year ago

“Absolutely disgusted with the flower delivery service provided by Bloomex. I ordered a bouquet for my anniversary, hoping to surprise my girlfriend with a beautiful arrangement. However, the flowers delivered were only half the size of what was advertised. This discrepancy completely ruined the surprise and derailed our special day. To add insult to injury, the vase I specifically requested was shattered upon arrival. Bloomex not only failed to deliver the promised product but also damaged what little they did deliver. What infuriates me the most is their refusal to issue a refund despite their gross incompetence. They have ruined a significant milestone for us, and their lack of accountability is appalling. I urge everyone who has suffered from Bloomex's subpar service to join forces in standing up for our consumer rights. It is unacceptable for a business to operate this way, and we should not let them get away with it. I strongly advise against anyone considering their services. Engaging with such a customer-centric business is simply unacceptable. Order number: 04200014. Company answer: "Although we do our best to acquire flowers that closely resemble the pictures on our website, there may be some variance due to differences in computer monitors and what Mother Nature provides from crop to crop. Please be aware that certain flowers may have shifted from their original position as a result of their travel time or the angle at which the picture was taken, which may mislead to assume otherwise. The design and the color scheme of the arrangement were upheld by the florist." P.S. I ordered the largest size - "Supersize"”

Bloomex 1 star review on 7th November 2023

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Posted 1 year ago

“For a supersized arrangement, my gift for a birthday was a scrawny bouquet that is hugely disappointing! I want to be refunded. Such a waste of money and so disappointing for the recipient. I’d attach a picture if I could to show everyone. Do not waste your money!”

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Posted 1 year ago

“Was so disappointed the arrangement I purchased for a family funeral was nothing like I ordered. I could have purchased the arrangement they sent to the funeral home at my local grocery store. I have never written a review before. Extremely Disappointed!!!”

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Posted 1 year ago

“I chose a gift basket that was supposedly worth over $200 but it was on "sale" so I supersized it for an additional $30. It came with only the number of items in the standard basket so NO supersize at all. I literally could have gone to Dollarama and for half the price had more items same quality as came. When I reached out to them, they said sorry (but not sorry) no explanation for the lack of supersizing. I requested a full refund for the complete return of the basket in the same condition as it arrived 30 minutes earlier. Again sorry (but not sorry) no refunds or exchanges. I had not used Bloomex before and NEVER will again. BUYER BEWARE!”

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Posted 1 year ago

“Bloomex a pris 3 jours à livrer le bouquet(le mauve et blanc), un bouquet qui n'avait rien à voir et beaucoup moins beau que celui que j'avais commandé (les marguerites). Et on me refuse un dedommagement ou un remplacement. Qui plus est. Ma commande a disparu de mon historique. De vrais escrocs”

Bloomex 1 star review on 22nd October 2023

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Posted 1 year ago

“Ordered the flowers a week before to be delivered first thing in the morning. As the recipient was going away for a couple of days. Flowers were delivered at 11:50. Recipient left at 11:30. Very disappointed. If you want to impress someone with flowers or other gifs. Never use this company. Customer service not very helpful. They are there just after your money, NOT to please the customer.”

Helpful Report

Posted 1 year ago

“The flowers delivered were not what was ordered. While I understand that the flowers selected would not be exactly as shown in the picture, the colours or general theme should be. I contacted them by email and used the chat to follow up since I did not hear anything. The rep was not helpful and had no interaction skills. I ordered flowers to brighten someone's day and the flowers that arrived were all white, like funeral flowers. We had just gone through a huge loss in our family so this mistake hit a little harder than it normally would. Their response was less to be desired. Basically, they looked good and the quality was good so why are you complaining. I have a hard time believing that you ran out of colorful flowers of any kind and that with so many people that get what they order, you would at least fix the ones that don't. No refund, no replacement, no solution.”

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Posted 1 year ago

“Had a problem with their website and their free gift and couldn't complete the order. However they charged me for it and won't reverse the charge. I had reordered and that order didn't arrive and had an investigation status; was told I would get a call. They charged $152 and no product was received. They refuse to give a credit. I will never use this company again.”

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Posted 1 year ago

“I paid almost a hundred American dollars for an arrangement of white lilies!!! What I got was a bad arrangement of mostly carnations and a couple or two of lily buds!!!🙁”

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Posted 1 year ago

“They are total scammers! DO NOT USE THEM They take your money and don't deliver what you ordered. They don't offer refunds Their products suck as does their customer service”

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Posted 1 year ago

“Order was supposed to be delivered monday, not yet arrived. Horrible customer service. Will be reporting them to the Better Business Bureau. DO NOT BUY FROM THIS COMPANY.”

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Posted 1 year ago

“Flowers were sparse with no baby’s breath or fern stems thrown together not designed despite spending close to 70 dollars the flowers look like they were bought at Walmart extremely disappointed .Ordered the Make a Wish arrangement the only wish I’d like to make is ordering through another florist next time. My Mom turned 90 and lives in Windsor I’m in Colorado so really trusted the company to make something beautiful, see pic sad arrangement order #04150691”

Bloomex 1 star review on 13th September 2023

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Posted 1 year ago

“Very disappointing. Accepted my order for the requested delivery date. Phoned me half way through the expected delivery day to say can't deliver until next day. Terrible service. Currently waiting for a refund and will not be using them again”

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Posted 1 year ago

“Do NOT use this florist. The flowers my daughter received look nothing like the ones I ordered. I have used them before and now wonder what the others looked like - I was thanked but never saw a photo - perhaps my friends were too polite. Anyway - I called and was told to write and send a pic, which I did. 9 days later I had heard nothing - though it seems the company did reply but I never received it (??). Anyway - I was told that the on-line pics are 'representations only' and there is no guarantee that the flowers will be the same. (So how are buyers supposed to select??) The man with whom I spoke said that the picture was not from different angles and so they could not accurately assess the quality of the flowers - though as I pointed out it was clear that the flowers were totally different. When I ordered I specifically asked whether those flowers were available and was told yes. I also paid for 5 extra stems - the actual bouquet would have been impossibly small had those stems been removed. So - this is a rip-off and I feel as though I have been duped. I have since googled the company and found that CBC did a Marketplace program on them because of complaints and not one of their 5 orders was satisfactory. I was offered a $20 credit towards my next order, which would mean spending more $$ with Bloomex, which is never going to happen. I was unable to speak to someone in authority - a manager, supervisor - and feel sorry for the front line telephone operators who have to deal with customers' disappointments. Go somewhere else - anywhere has to be better than this.”

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Posted 1 year ago

“I ordered a "Supreme" funeral arrangement for my mother in laws funeral before ordering i asked how many flowers would be in the arrangement I was told 24 for standard, 36 for deluxe and 54 for supreme, I paid the additional upcharge for the supreme. When the arrangement arrived it had 24 flowers in it and no ribbon. I questioned Ellen's Florist in the Miramichi who said, we are a 3rd party, this is what you are getting. The first photo is what I received, the second photo is what I ordered. Buyer beware”

Bloomex 1 star review on 9th September 2023

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Posted 1 year ago

“I would give no stars if i could. The flowers did not arrive on the correct day. Zero customer service. No management. They are a complete scam. I wish I had seen the bad reviews before I ordered from them. NEVER ORDER FROM BLOOMEX! They will steal your money. Report them to the BBB. They are crooks.”

Helpful Report

Posted 1 year ago

“Please do not order from this company. Terrible customer service and the flowers were delivered a day later than they said it would be. Bloomex asks you to create an account when ordering so I did because I wanted to track the order and make sure I could see any changes. Creating the account was useless. First, I couldn't sign in even though I just created the account and registered my email and all of that. So I had to change my password 15 minutes after creating the account only to sign in and see there is no record of my order history. I had to call them because I had received three emails saying that my order had changed. Considering I just spent $80 on flowers, I wanted to know what these changes were. I called Bloomex, and I was greeted with one of the most lackadaisical and "too aggressive for the question I was asking" agent. He kept telling me there must have been a glitch with the website but that it would be sorted soon and I could check my order. I confirmed that they got the order and that nothing had actually been changed. He said "don't worry don't worry, your order is here I see it". I told him I understand that you can see it, but I have received three emails now about changes to my order. Again he told me that everything was okay and then asked if there was anything else he could do for me. I replied that yes, you can tell me why I'm receiving these emails and why I can't sign into my account. Then he got upset because he assumed I was stupid and rudely said "I see you order ma'am, it's here" Dude, someone just died and I want to make sure the flowers I purchased actually get to their family. They flowers were supposed to be delivered the next day, but they weren't, they came two days after I ordered. The delivery person just left them on the recipient's doorstep in 30+ degree heat. For my understanding they didn't even ring the bell/knock on the door. Can't wait for those flowers to be wilted!”

Helpful Report

Posted 1 year ago

“Order 4122028 This company DOES NOT RESPOND if you have an issue . My recipient of flowers died and immediately wrote to them to cancel and refund my order. I provided an obituary to them! . They haven’t even acknowledged my request /email. Then I had someone call then because I’m out of the country to request the same .. they said “oh yeah, we will get back to her’ without providing any conclusion or refund . I wrote them another email .,.still nothing. DO NOT BUY FROM THESE UNCARING UNRESPONSIVE SCAMMERS WHO WILL TAKE YOIR MONEY and CARE NOTHING FOR YOUR REQUESTS OR COMMUNICATION. Their reviews are this low rates for a reason!!!!”

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Posted 1 year ago

“Worst customer service! Don't waste your time & $ go elsewhere”

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Posted 1 year ago

Bloomex is rated 1.3 based on 339 reviews