Bloomex Reviews

Name: Bloomex
Rating: 1.36

1.4 Rating 289 Reviews

9 %

of reviewers recommend Bloomex

Company Reviews

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Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 15th January 2025

Candice

Bloomex 1 star review on 10th January 2025

Anonymous

Bloomex 1 star review on 26th December 2024

PEB

Bloomex 1 star review on 10th December 2024

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for Mother's Day and I am incredibly dissapointed. The flowers look NOTHING like the picture on the website; they are tiny and some are wilted. The deliver person just dropped them off on the porch in a box. Never ordering there again.”

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Posted 1 year ago

“The flowers arrived on time. Quite a few of the flowers were rotten and drooping. Pictures are day of delivery and after 1 day.”

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Posted 1 year ago

“My order did not arrive on the day it was scheduled to. phone line always busy and disconnects you. online chat they boast is instant, once you get a live operator they literally ask for an order number then say nothing more. basically offers services they cannot fulfill. tried to offer me store credit at the cost of the delivery fee but refused to refund.”

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Posted 1 year ago

“If I could give it less I would. I ordered these for my 80 year old mother this week. This is what i ordered in the first pic and this is what they sent in the second.”

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Posted 1 year ago

“I have ordered from Bloomex for over a decade and have usually had orders to other cities in Canada. All of them were floral orders. This past weekend, I ordered a gift basket. The recipient was extremely please. The package was received in a very timely manner. Thank you, once again, Bloomex!”

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Posted 1 year ago

“My daughter ordered flowers for my birthday. They arrived after 6. My daughter didn’t think I was going to even receive them. My son ordered chocolates and paid express delivery to arrive before noon on May 4th. They arrived today, May 8th at 2:10 this afternoon. The box they came in has seen better days. The package had bene rewrapped at least 3 times. This is terrible. I told my son to cancel the order. Very disappointed as both my children wanted to make my birthday special.”

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Posted 1 year ago

“I had the deluxe bunch of sunflowers delivered to my daughter when she had given birth to my adorable grand daughter. The flowers were wilted and only a few in the bunch. I paid for what i thought was a clear vase, and she received a discusting red one. I most definitely will not use this company again.”

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Posted 1 year ago

“Terrible company never I will buy again 👎 I pay $65 for 20 Tulips and receive terrible tulips and the company not return my money back …I hate the flowers terrible look I received email: no excuse”

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Posted 1 year ago

“I ordered the deluxe calla lily bouquet for my sick aunt and she received 6, yes 6, wilting roses. It was actually so shocking and embarrassing. Bloomex will do nothing to fix it, they just offered a 20% off future order (I would never order again) and then I complained more and got a full credit. I looked more into them and they are just completely heartless frauds. DO NOT ORDER. They need to be put out of business. I have attached photos... the first one is the small calla lily bouquet and mine was double the cost so I figured I'd get about double the amount of that. They second one is what she received. These wilting roses were $75. Look further into it, they only have good reviews that they pay for and they have thousand of bad BBB and site reviews. There was also a CBC Marketplace on them.”

Bloomex 1 star review on 12th April 2023

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Posted 1 year ago

“I'm from Ukraine. Yesterday was my sister's birthday. Before Yesterday I have paid for bouquet with roses and lavender + cute box of chocolate candies. But yesterday my sister get cheaper carnations with 3 roses + cheaper candies ( I have photo screen with prices of sweets I paid for vs sweets that was delivered to my sister). The company changed all produtc from my order for worse. Company did this without my knowledge. As for me, it's dishonest and not fair, that Bloomex is selling you worse and cheaper products, when you pay for and wait for the specific product at a higher price. They say that some sort of flowers can be not available because of season. But, in my opinion, if some flowers don't grow at this season, thay can't be on website in this seasson! I'm sure, that Bloomex hasn't good products (flowers and sweets). The products on website are sham. They take more money for better (sham) products and than they sell you worse products. I am very upset, dissapoited and angry. My sister is far from home, far from me ant other close persons. I wanted she was surprided and happy. But the Bloomex company ruined all my good intentions.”

Bloomex 1 star review on 28th March 2023

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Posted 1 year ago

“I placed an order AFTER confirming they delivered to my location. They charged my credit card and 24 hours later told me they did NOT deliver to my location. So why did you take my money? I asked for a refund. They said they would have a "partner" deliver but, the partner couldn't get there until FIVE days later. I explained this was for a party and FIVE days later no one would be at the address. Again, I asked for a refund. I was told I would get one in 24 hours. The next day I received an email stating my order was "on hold". Management had reviewed my case and because I did not respond to "alternatives" they would attempt to deliver again (in 5 days). I called again for the FOURTH time. Again, I demanded a refund. I was told there was no way to get my money back because I had not responded to management's request for alternatives??!?!?!?!?!?! I re-stated there were no viable alternatives. The party was over; delivering flowers after the fact to an address where no party was taking place is not an acceptable alternative. I DEMANDED a refund. Again, I was told it was being reviewed by management. Clearly this place is a SCAM---- why confirm the address is in your delivery area if it is not? I'll tell you why. So, they can take your money and never give it back and not have to deliver any product. I will be pursuing legal remedies. I'm due a full refund and clearly, they are not giving me my money back!”

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Posted 1 year ago

“The WORST COMPANY EVER. DO NOT USE THIS SITE. Probably the worst experience I have ever had with an online company. First off, I booked with this company as it advertised its services as "same day delivery". It was not. Definitely not. They asked for all my contact information (which I provided) then all the contact information for the recipient (which I provided). Then on Saturday morning, the courier left the warehouse with the arrangement, only to not call the receipient, and NOT deliver the flowers. I was NOT informed, neither was the person whom the flowers were for. Her grandmother just passed away, and was grieving. I then get an email from this company saying that I need to pay $14.95 to have them re-delivered. I tried to call their customer service centre to arrange a refund or have my flowers delivered (given I have paid $90) ASAP, to which they refused until I pay the re-deliver fee. I personally think this is unacceptable, as they have all the information of the recipient - which they should have called prior to attempting to deliver the flowers. I then request for someone to call and explain why this was not done and why they are unable to offer a full refund, as they have 1. failed to deliver on the same day. 2. failed to deliver (or contact the receiptant to let them know at what time they should be delivering the flowers). They did not call, but instead sent an email with words like "unfortunately.. we are sorry etc etc etc". I am so so so very upset with this service. If I had known there was a "re-delivery fee or NOT BE SAME DAY DELIVERY" I would have gone else where. They still have not offered a solution and are holding my funds hostage until I pay for their failure to deliver (fee).”

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Posted 1 year ago

“BRUTAL! BUYER BEWARE! We used this company recently to send multiple fruit baskets to colleagues who lost loved ones over the past few months. We didn't realize how bad the products were (because everyone was too polite to say) until I received a basket myself last month. I was mortified to realize what my colleagues had received on behalf of co-workers who wanted to express their condolences. The $120 fruit basket had about $3.00 worth of rotten fruit in it. The clementines were so old, the skin was hard, and the fruit inside was dried up and rattling around. The customer service is horrific, just nonsense excuses, with absolutely no interest in refunding money, replacing the product or retaining valuable clients. BUYER BEWARE!!! Don't waste your time or money.”

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Posted 1 year ago

“Was suppose to be Express delivery for moms Bday, it wasn't. I asked to speak to manager, nothing. Will never order from them again. You get what you pay for in bad service.”

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Posted 1 year ago

“PLEASE NOTE Bloomex buys ratings by offering a $20 credit for positive reviews. On Friday, Feb 24, I ordered a 'guaranteed' birthday delivery for Saturday, Feb 25 and three days later, received absolute rubbish. Bloomex is closed on Sunday so I called on the next business day, Monday, Feb 27. Because the flowers still hadn't arrived and the birthday had already passed, I asked them to cancel the order and issue a refund. That's when I was told the order was in transit. I did not receive an email indicating that the order was in transit. The status changed suddenly when I asked for a refund. Before the order was accepted, someone from Bloomex contacted me by phone to confirm the delivery address, which would have been the perfect time to let me know that the delivery would not be delivered on time (despite the "guaranteed birthday delivery" promised on their website). I would have immediately cancelled the order. Instead, the information was withheld. The flowers were delivered three days late, on Feb 28. What was ordered (Blue Horizons "supersize" — the website show eight roses, star gazer lilies, irises, premium fillers) was a far cry from what was received (four roses, a shabby batch of badly-dyed carnations and cheap filler). There is nothing on the website suggesting that "fair and appropriate substitions" in their most extravagant pricing option would result in fewer flowers and trashy ones at that. Neither does the website mention that specials will not be honoured outside of their "local" delivery zones (again, no indication of said zones). Though far less of an issue, but just as misleading, they charged $10 for "authentic Scottish shortbread" that turned out to be two very thin cookies. It took five attempts before I received any response from Bloomex and they refused to refund my money, instead offering credit that I would presumably use for more bad service and rubbish flowers at some future date.”

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Posted 1 year ago

“Arrangement arrived 4 days late, case was completely broken with shards of glass all throughout the water soaked box, flowers were supposed to be lillie’s, got daisies instead. Teddy bear was pitiful and ugly compared to photo and chocolate was disgusting. Company would do nothing to make up for it, no replacement or refund for anything.”

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Posted 1 year ago

“Noone, and I literally mean noone should be using their service. My delivery was dropped off at a random place, and i have been chasing after them for 2 weeks for a refund. They claimed delivery was made and said they will send me the pictures, which they didnt until i called them. Then they confirmed it was a miss delivery, but instead of giving me a refund, they tried to send me the flowers again and claimed now that they put in the order they cant refund me. Their whole system is a scam.”

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Posted 1 year ago

“You Service was appalling. Flowers were left on a porch with no doorbell ring or knock after writing on the order that it was being delivered to elderly couple in their late 80's . Flowers were wilted and chocolates melted. This review will be going on google and anywhere else i can find as after calling you offices the person on the other end of the line did not care at all and said it was the delivery drivers fault dont they work for you !!!!!!!!. Very sad end to a 60th Wedding Anniversary Day ! Taking a photo of bad flowers does not fix the problem of the delivery or the disappointment for a retired couple's special day !”

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Posted 1 year ago

“On February 22 2023 I ordered a beautiful, full bouquet with large bright flowers for my sister's birthday. I paid over 80.00 for it. What she received was completely pathetic. When comparing the actual product to the advertisement, there is zero resemblance to the product in the photo. I reached out to Bloomex and their response was to say that it met their quality standards. The bouquet had the wrong colour of flowers, wasn't wrapped and presented as expected (which was an extra charge); and most importantly it was missing some of the important floral details that were the reason I purchased it in the first place; but they didn't care about that and insist that the bouquet received has the correct number of stems, which is impossible as it's missing specific flowers. They have refused to give me a refund despite the website ensuring customer satisfaction. The reviews from their site are absolute garbage, as they indicate a high percentage of customer satisfaction. That couldn't be further from the truth. I only wish I had thought to look for more reviews before purchasing. If I had, I would have seen that their overall customer rating is atrocious and the reviews are filled with similar experiences to my own. I am filing a complaint with the BBB in hopes that I will receive a refund and keep others from going through this. I strongly suggest that anyone looking to order flowers should look elsewhere. The photos on the bloomex site are completely misleading and their service is non-existent. The real flowers in no way resemble the picture of the product ordered, no refund has been given by their atrocious customer service, and they continue to say that the flowers meet their standards. Their products and service is SO bad, even CBC is calling them out! https://www.cbc.ca/news/canada/online-florist-delivery-marketplace-1.4913560”

Bloomex 1 star review on 25th February 2023

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Posted 1 year ago

“Ordered flowers from the UK for someone in Sydney Australia for Valentines Day, yep ! Not delivered, they said due to courier problems, they offered me an upgrade and I accepted, yes, not delivered, asked for my money back, no reply . I’m Going to report my case to Trading standards Australia, may not do me any good but I will feel better. ( I wish that I had read the reviews on Trust Pilot before I ordered )”

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Posted 1 year ago

Bloomex is rated 1.4 based on 289 reviews