Blooming Direct Reviews

Name: Blooming Direct
Address: Blooming Direct Keepers Rue des Cabarettes St. Martin, Jersey
Rating: 1.24

1.2 Rating 79 Reviews

5 %

of reviewers recommend Blooming Direct

1.2

Based on 79 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone

About Blooming Direct:

We are a Jersey based Garden Centre & Florist selling Plants, Flowers, Herbs, Seeds, Garden tools and furniture, and Gardeners Therapy Beauty products. We offer very good value with low prices and FREE UK delivery on all products.

Visit Website

Phone:

0153 485 7160

Email:

customerservices@bloomingdirect.com

Location:

Blooming Direct Keepers Rue des Cabarettes St. Martin
Jersey
JE3 6HT

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Blooming Direct 1 star review on 26th June 2020

Alex

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start. Placed an order on line due to ‘Lock-down’ on 17th April. Wanted to add 2 additional items to order but was told this was not possible. 7 days later received an email confirming the 2 items had been added to my order and the money had beef debited from my account. Rang them on the high tariff number explaining I had sourced the items from another company. Got a refund after a bit of a struggle. As for the original order still awaiting delivery. They have clearly taken on too many orders and are unable to offer a creditable service. Have today emailed the company insisting on a full refund if plants are not delivered by Wednesday (21 days from order)”

Helpful Report

Posted 4 years ago

“Same as everyone else ordered through Wowcher a month later still nothing...”

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Posted 4 years ago

“Hi Don't order from this company! Placed a £75 order with them and only the compost arrived, no plants. It's now more than a month and nothing. No response to emails and no-one answering the phone. Absolutely shocking!”

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Posted 4 years ago

“Been waiting 6 weeks now, only ever get a automated email from them”

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Posted 4 years ago

“Ordered on 31st March still waiting for delivery, customer service is non excitent and a Premier rate phone number which I was not aware of until the bill came. I have now contacted PayPal to refund my money. I understand we are in an unprecedented situation but just an email to let us know what's happening would go a long way. Just ignoring the customer makes them nervous.”

Helpful Report

Posted 4 years ago

“Ordered over £50 of plants 30 th March still not received them and can’t get in touch with them .please don’t order from this scam company.”

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Posted 4 years ago

“Placed an order on 1 April...realised there would be a delay in the circumstances....money taken from my account on 8 April...heard nothing further...emailed ..no response...website now closed! I think this is disgraceful service..”

Helpful Report

Posted 4 years ago

“Ordered from this company because of lockdown. Despite the high price, we waited a long time for delivery. Wrong product! They are difficult to contact. We wait in hope of a reply from them.”

Helpful Report

Posted 4 years ago

“I feel better off than some of the other unfortunate buyers but, even so, my stress levels were sky-high trying to deal with this company. No replies to any emails and, as already mentioned, I ran up high bills in trying to get through by phone. I waited patiently for 21 days and then started to wonder what was happening. By 31 days after my initial order, I realized there was something major amiss and escalated my complaint. The company should not have taken on more orders than they could manage: it seems unfair on all the people waiting for their goods to arrive, causing anxiety in an already awful situation. I was lucky enough to have paid by a method which meant I could get a refund quite quickly.”

Helpful Report

Posted 4 years ago

“A week after placing order I received a letter regarding a discrepancy asking me to phone. The phone number listed was chargeable but this was not acknowledged on letter and after three unanswered calls to the number my regular phone bill had an additional £12 of premium rate calls. When I approached Blooming Direct to ask if they would cover the phone charges they patronisingly wrote that their contact details are clearly stated on their website where there is also a freephone number (but this was not mentioned on the letter!) No product, £12 hard up and 2hrs of calls and emails wasted. Very bad customer service. Avoid!”

Helpful Report

Posted 4 years ago

“Had to wait 4 weeks for an order of a Bottle Brush plant to arrive. When it did in good condition,there were 2 growing in the container so split them up. Thank you.”

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Posted 4 years ago

“Similar experience to other reviewers. I placed an order on 8/4/20. Chased two weeks later and received automated response to say allow 21 days due to current situation. Tried again after this deadline to be met with nowhere to go. Please can someone help. I only ordered from this site as a result of seeing it on MSE email. I am owed plants or £35 which ever Blooming Direct wish to give me first”

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Posted 4 years ago

“Orders never arrive.”

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Posted 4 years ago

“BUYER BEWARE. Do not buy from this company. Ordered goods on 28/2/20 but 3 weeks later only part of order arrived - after I complained. Never received rest of order. Sent numerous emails - no response. Telephone number - premium rate only and you are left in on hold for ages whilst they take your money in telephone charges and no one ever answers. They owe me approx £80 - sent email cancelling rest of order and asking for refund - no response. It’s a Scam!!”

Helpful Report

Posted 4 years ago

“BUYER BEWARE! Do not use this company- it’s a total rip off. Ordered on 29/03/20, compost arrived approx 3 weeks later after complaining but no plants. I am owed approx £60 for plants. Sent numerous email but only get automated response and no one answers phone. Sent email cancelling order and requesting refund of my money but no response again. Customer service is non existent. Think this company is a scam.”

Helpful Report

Posted 4 years ago

“Ordered on the 4/4 - cancelled the compost part of the order which they confirmed but did not refund any money. Still haven’t received the plants and no response to loads of emails. Sent email cancelling my order - no response 😡😡”

Helpful Report

Posted 4 years ago

“Ordered on the 31st March. Customer service is appalling, they don't answer the phone, they don't reply to emails. Sales staff try to help but even they can't access my account. I was told I might receive my order this week. Terrible service. All other online nurseries have been amazing in the current crisis. Will now contact the retail ombudsmen. Courtesy goes a long way!”

Helpful Report

Posted 4 years ago

“RIP off. Ordered 5th April still nothing and number ringing out or hanging up on you. No reply to my emails. I will be contacting my back this evening to charge their bank - can be used if you have used debit card. I want my £80 back! I’ve been ripped off.”

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Posted 4 years ago

“No delivery, no reply to email. No other contact info on website. A rip off.”

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Posted 4 years ago

“I placed an order on March 27th - for around £100 - which has never materialised & I have had no response from the company despite numerous emails. I just want my money back.”

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Posted 4 years ago

Blooming Direct is rated 1.2 based on 79 reviews