Blooming Direct Reviews

Name: Blooming Direct
Address: Blooming Direct Keepers Rue des Cabarettes St. Martin, Jersey
Rating: 1.24

1.2 Rating 79 Reviews

5 %

of reviewers recommend Blooming Direct

1.2

Based on 79 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone

About Blooming Direct:

We are a Jersey based Garden Centre & Florist selling Plants, Flowers, Herbs, Seeds, Garden tools and furniture, and Gardeners Therapy Beauty products. We offer very good value with low prices and FREE UK delivery on all products.

Visit Website

Phone:

0153 485 7160

Email:

customerservices@bloomingdirect.com

Location:

Blooming Direct Keepers Rue des Cabarettes St. Martin
Jersey
JE3 6HT

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Blooming Direct 1 star review on 26th June 2020

Alex

Anonymous

Anonymous // 01/01/2019

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“My Wowcher order arrived On time , sadly my cypress trees which were supposed to be large are far from it , looks like the original bush has been split into 4 , skinny pathetic looking trees and half the height stated . Save your money visit a garden centre”

Helpful Report

Posted 4 years ago

“I placed an order on 8th April with the email confirmation saying it would be shipped within 7-10 working days. On 4th May, having heard nothing (and received nothing) I emailed asking for a delivery update. I received an automated response saying that I should allow 21 days from the date of order. Obviously that time had already long passed. Nobody bothered to personally reply to my email at all. (Despite the website saying they aim to respond within 24 hours) On 12th May I tried to call and spent more than 50 minutes on hold trying to speak to them over two phone calls. (25 minutes of that were whilst I was being told my waiting time would be '15 seconds') Having managed to speak to nobody I then emailed on 12th May, asking for some of the items to be cancelled as it was now so late, and once again asking for a delivery update. Once again I just received an automated response - but nobody bothered to actually address my questions On 14th May I phoned again and spent 18 mins on the phone, actually managing to speak to someone that time, who could cancel the items I wanted and somehow seemed to get my order processed in the system so I received an email the same day telling me the remaining items had been dispatched. You would think this was bad enough - ridiculous delays, no replies to my emails, a faulty phone system with misleading messages, but I have now received my phone bill where I have been charged £34.78 + VAT for the phone calls to them!! (Phone calls I wouldn't have needed to make if they had delivered as promised or bothered to reply to my emails.)”

Helpful Report

Posted 4 years ago

“useless...sent plants to wrong address , had put wrong address on label ....no response to emails ....no apology ....no communication from them”

Helpful Report

Posted 4 years ago

“Terrible service. Still awaiting order placed on 20 April now trying to cancel and obtain refund. No reply to any emails.”

Helpful Report

Posted 4 years ago

“Terrible service. Waited over 21 days for my order and it still hasn’t arrived !! I’ve tried contacting the company a few times and they never reply. Do not order from here !!!”

Helpful Report

Posted 4 years ago

“My order went in on 20 April. I accepted that in the difficult circumstances of lockdown delivery would take longer than usual. I was told up to 21 days. It has been 28 days and no sign of any delivery. All e mails get an automated response saying that it could take up t 21 days. No answer when trying to phone them despite the automated message saying that someone would respond in 15 seconds. Al in all a very poor service.”

Helpful Report

Posted 4 years ago

“3rd review of this company, ordered 06/04/2020, nothing delivered, no reply to my numerous communications, so very unhappy.”

Helpful Report

Posted 4 years ago

“I understand that during the covid virus it was difficult for firms to deliver goods. Having said that it was over a month before I got my order. When it arrived the plant plugs were in a terrible condition and have only been able to use 35 plug plants out of 80. The packaging was fine so it was not to do with that. The plants looked badly looked after.”

Helpful Report

Posted 4 years ago

“Ordered took 6 weeks to arrive. I appreciate it’s difficult times but really feel this company has over stretched themselves. Emailed to chase and never received a response, eventually got through on the phone and said my order would be dispatched within a week. It arrived this weekend and I am hugely disappointed. Such poor value. The plug plants are tiny and virtually dead. One perennial which cost £7 looks very poor. Such a waste of money. I certainly won’t be placing another order and wouldn’t recommend anyone else does.”

Helpful Report

Posted 4 years ago

“Blimey. Was about to order over £100 worth of plants but having read the reviews below, I will take my money elsewhere!”

Helpful Report

Posted 4 years ago

“My bank (used debit card) charged this company’s bank for my full refund, surprise 24 hours later I get a personal email saying they’re on way. All come dry and just thrown in a box and half dead. Plugs were just loose, some could’ve even be saved. Japanese anemones meant to be 9cm are about 1cm and look like a little leaf poking out of the soil where I’ve planted them. Awful awful service. AVOID.”

Helpful Report

Posted 4 years ago

“Nothing received after waiting 6 weeks”

Helpful Report

Posted 4 years ago

“Ordered through wowcher, nothing arrived, numerous emails but now thats closed down, so cross,”

Helpful Report

Posted 4 years ago

“Firstly, the Freephone number for this Company is 0800 9558 558. Ordered 80 plug plants 35 days ago. Received today (Tuesday)after being sent out on Thursday. Amazed any are still alive after 5days in transit! 69 plugs arrived in various states, the rest was empty compost. Needed a magnifying glass to see the Petunias and better packaging all round, so they don't fall out and get crushed like mine. No point complaining, they have not replied to my emails thus far in the process! When I rang to enquire where my delivery was I was told "There is a worldwide pandemic on you know". Really?!! Will not use this company again, they overstretched themselves and the quality has suffered. The main lesson learned is to check several review sites before ordering, amazing how reviews can differ! My experience has been consistant with the other recent reviews on this site.”

Helpful Report

Posted 4 years ago

“They’re rubbish. I can’t say more. Utter rubbish! Do NOT order from them ever....... ordered over a month ago and they won’t reply to emails or messages,”

Helpful Report

Posted 4 years ago

“I could have written half of the complaints below. I ordered £90 worth of items on 32 March. Received the compost a couple of weeks ago but no plants. No response from them. Unacceptable”

Helpful Report

Posted 4 years ago

“Placed an order on 8th April. Confirmation of order received saying delivery would be 7-10 days. Nothing received almost a month later, emails only get an automated reply saying delivery will take 21 days.....and to only chase orders after that time, further email queries receive exactly the same response! Completely useless customer service.....suggest people shop for their plants elsewhere.”

Helpful Report

Posted 4 years ago

“Demand is obviously too much for this company, shut down the website, stop taking orders and fill the orders that have already been paid for, no response to emails and premium rate phone number which leaves you on hold indefinitely.”

Helpful Report

Posted 4 years ago

“I ordered 40 Begonia plug plants from Blooming Direct.When they arrived they had been squashed into a narrow plastic box -and bent by the postman. When I opened this box many leaves and stems were broken off .I managed to save only 15 plants out of the 40! (and to be honest I am not sure that they will survive!) I contacted Blooming Direct twice but they never had the decency to reply. I understand that they are very busy during the Corona Virus but this is not good enough ! I have purchased other plug plants this year and they were in a similar plastic box but then they had an outer cardboard box for protection .I will never use this company again .Poor customer services and poor packaging.”

Helpful Report

Posted 4 years ago

“Still awaiting plants ordered through Wowcher, I did expect a delay, however I did expect my queries to be responded to, wowcher were not interested and told me i had to go through the merchant website which appears to be closed.”

Helpful Report

Posted 4 years ago

Blooming Direct is rated 1.2 based on 79 reviews