Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service was great - but the delivery service failed - when I called as no one was there to take it in you cannot speak to anyone only options on the phone!! The balloon is now in a shop somewhere to late for the birthday surprise. 😞 would of been nice to speak to have spoken to the delivery service as when sending to a friend I could not give permission to deliver to a neighbour. Shame nice idea if it had worked out.”

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Posted 6 years ago

Hi Linda, I'm sorry to hear that your friend didn't receive her balloon on her birthday. The phone number that you give us for the recipient receives a text message on the morning of the delivery telling them that DPD will deliver and will give a one hour delivery window plus a link for more options. There is no indication on the text message that it's from us so as not to spoil the surprise. If you put your own phone number in that field, there is no way for a recipient to know to expect anything or make the necessary arrangements if they won't be in. DPD are an international courier company and don't accept phone calls from customers. They only work with the standard options, for example 'leave with a neighbour' or 'in a safe place' and allow delivery instructions to be added. However, if you notice an issue has occurred with your delivery you can always contact us. As the sender we are usually able to be in touch with someone from DPD and try to sort out the issue if done so immediately. I can see from the shipment history that a redelivery request was made to go to a neighbour the next day. When DPD were unable to deliver there a redelivery request was made to a pickup shop. I hope you are able to let your friend know that it was delivered there yesterday and is waiting for her. All the best, Tilly

Posted 6 years ago

“Was sent to a colleague recovering from an operation, put a big smile on his face. Much appreciated. Thank you”

Bloonaway 5 star review on 17th May 2018

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Posted 6 years ago

“Thank to david.”

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Posted 6 years ago

“Free delivery and arrived when they said it would”

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Posted 6 years ago

“It arrived on time, was more than I expected. I loved it. Thank you Bloonaway!”

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Posted 6 years ago

“Perfect balloon for the occasion delivered on time. Everyone happy :-)”

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Posted 6 years ago

“Absolutely beautiful this is the first time I have ordered from Bloonaway I would recommend you to all my friends and family Arrive on time so cute”

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Posted 6 years ago

“Very professional. Fabulous service”

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Posted 6 years ago

“Ordered a baby balloon which deflated after 2 hours and so then ordered the same balloon and it deflated after 3/4 hours, very bad quality balloons, not worth the price at all!”

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Posted 6 years ago

Hi Maaria, As I explained to you in our conversations by email and on the phone, if a balloon arrives deflated we have a very good money back guarantee. In your first email to us it was clear that the balloon had arrived in perfect condition before 10am on Friday, but 6 hours later you found it deflated. Here are the steps we take to ensure you receive a perfect balloon: 1. We only use top quality, professional materials. 2. Our staff are professional and well trained and use precision equipment to inflate your balloons. 3. Once your balloons have been created, they are left to rest for at least 2 hours. This will allow us to detect any micro-faults that only become apparent after some moments and are not visible upon the initial inflation of the balloon. 4. We pack them in double wall cardboard boxes using a variety of sizes to ensure the most secure space for the balloons and the least movement possible inside the box. Some types of balloons are also protected with tissue paper. 5. The boxes are all sealed and marked as fragile. If after all this your balloon arrives deflated (quite rare) we will usually offer you a refund, credit or replacement if still relevant. (Each case is determined separately) However, if the balloon arrives in tact we can be certain that it has withstood the pre-packing test period and travelled up and down the country over night safely. You see, we can’t know what happens to our balloons in any given environment or how it is handled once out of the packaging and therefore our guarantee wouldn't cover this. That being said, we offered to create a new balloon and hand deliver it on Sunday morning for a nominal fee. If that balloon also went down a few hours later, this gives me cause to believe that either someone is mishandling the balloon (banging it around on surfaces or hitting lights) or there is some chemical substance present, such as plaster dust, which is acidic and can pop a balloon. We send out dozens of this type of balloon every day and I'm proud to say that we have a very high rate of customer satisfaction. I'm sorry that your experience was anything less than excellent. Wishing you all the best, Tilly

Posted 6 years ago

“Delivered at the time specified in the email. Son very happy with grumpy cat balloon.”

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Posted 6 years ago

“Loved it!”

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Posted 6 years ago

“The wonderful Tilly made magic happen again for poorly Alice’s latest stint in hospital ..... ❤️ Bloonaway we love you !”

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Posted 6 years ago

“The look on my daughters face when she opened the box and the balloons floated out ! indescribable It was her baby shower 😍”

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Posted 6 years ago

“Another perfect delivery from Bloonaway. My daughter was thrilled. I just wish I had been there!”

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Posted 6 years ago

“Excellent and delivered on the requested”

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Posted 6 years ago

“Very pleased with all aspects of using Bloonaway! Good price, delivered when I wanted and the balloons are lovely!”

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Posted 6 years ago

“Friendly and helpful. Order received on time.”

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Posted 6 years ago

“Ordered a balloon to be delivered to my cousin for his 30th. The website is easy to navigate, the balloon arrived on time and looked fantastic. Very happy”

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Posted 6 years ago

“Saved the day after another balloon company totally fluffed a birthday surprise. Would use again - thank you for your help!”

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Posted 6 years ago

“The Balloons were delivered according to what I ordered, which was great and perfect. Our guest was really happy. However, I would have liked them to arrive for the time I asked exactly as they arrived 10 minutes late which I can understand due to traffic and all but we were working on a very tight schedule and ten minutes more would have been too late and our guest was really stressed and us as well as we had no contact or calls from the driver to know exactly when they would arrive. But overall, it was a great delivery and I will definitely get back to you again if I need to order balloons again.”

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Posted 6 years ago

Bloonaway is rated 4.8 based on 3,210 reviews