Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very helpful. Always kept in touch with deliveries and did everything to accommodate me and what I wanted with regards to balloon type / colours and specific delivery times! Highly recommend!! Thank you!”

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Posted 6 years ago

“A little expensive for one balloon !”

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Posted 6 years ago

Dear Zam, I'm sorry that you found our balloons expensive. We are usually considered competitively priced... Considering you were able to send a lovely balloon from the comfort of your home in Bradford to your niece in Oldham, with free delivery and all the embellishments of the packaging and greeting card for just £11.99. I do hope she enjoyed it very much.

Posted 6 years ago

“Beautiful”

Bloonaway 5 star review on 29th August 2018

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Posted 6 years ago

“Fantastic service balloons looked great and arrived on time - great alternative to flowers & chocs.”

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Posted 6 years ago

“Delighted with the balloons. Great colour and size. Really helpful when placing my order. Would highly recommend. Will definitely use the company again!”

Bloonaway 5 star review on 28th August 2018

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Posted 6 years ago

“I was very impressed with Bloonaway, their website was easy to use and very professional. Their product was excellent exactly as advertised. Price was good value and the service was fantastic. Arrived on time on the day I asked. Tilly was fantastic customer service as I asked for an activity out of their usual process. Thank you Bloonaway, will recommend you to friends and family”

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Posted 6 years ago

“It all worked well. Our balloons were put in the black bin as requested!”

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Posted 6 years ago

“I ordered the balloons as a surprise after my son’s GCSE results. He was delighted . That was almost a week ago and they are still inflated and looking great . Will defiantly use the site again very pleased with your product - thank you .”

Bloonaway 5 star review on 27th August 2018

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Posted 6 years ago

“It was certainly a wow factor just over the enormous box arriving, it caused alot of excitement and OMG's! what on earth is it? I'd purchased for my mothers birthday, when she opened it, there was another wow! the balloons are all tied beautifully and professionally, six days later and the balloons are still going. I would certainly recommend and purchase again.”

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Posted 6 years ago

“Ordered 5 birthday balloons and very pleased with them. Delivered on time in a lovely big box which made a great surprise when it was opened! 5 days later they are still looking great. Thankyou for the great service and delivery.”

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Posted 6 years ago

“Thank you they were great”

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Posted 6 years ago

“Very good product and service if somewhat expensive.”

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Posted 6 years ago

“Perfect suprise, arrived on time but a little expensive for 5 balloons.”

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Posted 6 years ago

“Wanted to send a balloon for a birthday and this was the only place I could find one with the saying that I wanted. The quality was fantastic, the ribbon is a lovely touch. The balloon was a surprise and arrived on the right day, loved being able to pick when you wanted delivery so I could buy in advance. Fantastic service, I will definitely be using again.”

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Posted 6 years ago

“Balloons arrived on time and looked good.”

Bloonaway 5 star review on 21st August 2018

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Posted 6 years ago

“Lovely display of balloons. Delivery set brilliant. Easy web site.”

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Posted 6 years ago

“Lovely balloons well packaged and protected in a massive box. Arrived when they said they would and nicely arranged :-)”

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Posted 6 years ago

“Good value for money. Excellent communication when I had to change some details on my order. I used the free delivery service and it arrived promptly. Delighted recipient. Will be ordering your lovely balloons again for 2 birthdays in September. Thanks, Sandy”

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Posted 6 years ago

“Not happy at all with this service, ordered balloons for my daughters 3rd birthday which we did not receive. Called to complain, to which I was told they would call me back... no response. Called again to be told that’s the risk of using Royal Mail. Royal Mail had them as being delivered but we 100% did not receive them, no balloons for my daughter and out of pocket by £19.95 might as well thrown my money down the drain. Reporting to The Consumer Ombudsman today! Update: disgusting customer service, don’t appreciate losing £19.95 and being spoken to like I am unimportant (consumer is key?!) “once the parcel has left our site, we accept no liability” I have never heard anything so ridiculous in all my life. Why doesn’t my review show on your page when I am one of 2 most recent reviews? Currently seeking advice on what to do as it may only be £19.95 but that is MY hard earned cash which I have nothing to show for it! I will not disappear unlike your balloons!”

Bloonaway 1 star review on 17th August 2018

Helpful Report

Posted 6 years ago

Hi Lisa, I'm sorry that you did not receive the balloons you ordered for your daughter's birthday. We explained to you when you first contacted us that the parcel had been marked as delivered by Royal Mail on the day you requested. I attach a screenshot of the tracking results. When I spoke to you on the phone a few minutes before you left this review, I pointed out that Royal Mail have only ever marked something as delivered if this was the case. Having sent something to a business address, as in this case, there are many stages that the parcel may go through - security guard, receptionist, post room and other employees etc. Your balloons were despatched on time and delivered the following day. The fact that your husband did not receive that parcel within his work place is beyond our control and the control of Royal Mail. Apart from being marked as 'delivered' or 'delivery attempted and calling card left' there are no further tracking functions on this First Class service that we offer for free. Our other delivery option (DPD tracked overnight service) has tracking at many stages, a signature is required by the recipient, and in the case of a mislaid parcel, DPD are able to retrieve the GPS tracking of the driver. If a DPD delivery does not arrive on time (our guarantee), we offer a replacement or refund (if redundant). When selecting Royal Mail as your delivery option at the checkout, these conditions are clearly displayed and you must agree to them before completing your purchase. All the best, Tilly

Posted 6 years ago

“this was easy to use and value for money. really good sevice delivery was quick and it arrived intact and unmarked”

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Posted 6 years ago

Bloonaway is rated 4.8 based on 3,210 reviews