Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed a large order of congratulatory helium balloons (19) to be sent out to different offices to be delivered on the same day. Service could have been much better and at times getting hold of anyone was difficult. Emails and phone calls were not responded to quickly and it felt like I had to do the chasing for updates - but when I did get to speak to them Izzy and Tilly were friendly and polite. The original agreed delivery date then had to be pushed back by a couple of days, I believe because there weren't enough balloons/boxes (despite pre-ordering a max. number weeks in advance) which was disappointing. That said in the end all orders were received on the revised date they were supposed, with the correct cards included to and the product was good.”

Bloonaway 3 star review on 16th July 2019

Helpful Report

Posted 5 years ago

Hi Mark, I apologise for any delay in communications in the process of organising this order. Our team were surprised that you left this negative review; Your order of 16 single balloons, boxed for 16 individuals across 8 offices, individually named, some with cards and some without, spanned an email conversation with 3 members of your firm across 7 weeks. For a small order, it had an extraordinary amount of logistics to organise and the dates, quantities and final addresses became apparent in small increments over that time. When the final dispatch week arrived, we had to deal with a delayed shipment from one of our suppliers to ensure all the items were identical. You were very obliging about pushing back the date to the end of the week and contacted those offices to be aware of the change. Thank you, and my apologies for this inconvenience. However, in all other aspects we went above and beyond to ensure that your order was fulfilled perfectly and accurately. We were not aware of any missed calls or delayed responses to you; we have a pretty fast response time to emails and well-manned phones during office hours. I hope you find another company who will be able to satisfy your requirements in the future, seeing as you did not enjoy your customer experience here. I wish you all the best.

Posted 5 years ago

“Lovely balloons. She “loved them” her words😄”

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Posted 5 years ago

“Excellent service . Ordered ballon at 3pm and was delivered by 1 pm the next day”

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Posted 5 years ago

“This 'sending a hug' balloon was to send to my friend who is going through a battle with cancer and had received bad news. She was touched by it and I feel it was a great way to send her my love, without intruding.”

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Posted 5 years ago

“Excellent service and the balloons were perfect. Everyone commented on the lovely balloons made the day.”

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Posted 5 years ago

“Great selection and great prices. Really pleased with the service.”

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Posted 5 years ago

“Great service. Highly recommend.”

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Posted 5 years ago

“Great customer service, i dont know how to order online, the assistant made it easy to do it all on the phone and was very polite lady.”

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Posted 5 years ago

“good service”

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Posted 5 years ago

“Good selection. Easy to use website. A lovely set of ‘Welcome Home’ balloons received by the recipient and well presented. Highly delighted with our purchase.”

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Posted 5 years ago

“I ordered two balloons one get well hug balloon and the other was a birthday balloon. Both friends were delighted with them. Thank you.”

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Posted 5 years ago

“Excellent service, product perfect - smooth ordering, clear and frequent updates on delivery, balloon arrived on time, exactly as described.”

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Posted 5 years ago

“Good stuff”

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Posted 5 years ago

“Really impressed with the service, will definitely use again. Mum loved her birthday balloons!”

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Posted 5 years ago

“Great”

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Posted 5 years ago

“Grandson loved it”

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Posted 5 years ago

“Excellent service and very pleased with balloons”

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Posted 5 years ago

“The quality of the balloons and ribbons were excellent delivered on time very pleased would use again and I have recommended you already”

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Posted 5 years ago

“Excellent service with accurate delivery time. Thank you. DGM”

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Posted 5 years ago

“Very happy with prompt delivery and product beautifully presented.”

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Posted 5 years ago

Bloonaway is rated 4.8 based on 3,210 reviews