Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

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“Well made filing cabinet. Seems to have good quality fittings. Attractive and functional.”

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Posted 4 years ago

Hi Brian, thanks for your great review. We're glad that you're happy with your filing cabinet and that it works for you. Please let us know if you need any assistance at all.

Posted 4 years ago

“Excellent customer service. There was a slight error on the delivery (only one piece made it on the first try) but it was sorted very quickly and I received the rest of the desk the next day. The customer service team were polite and helpful on the phone and in an email later that day.”

Helpful Report

Posted 4 years ago

Hi Kay, thanks so much for your review. We're sorry your order was not delivered all at once and for any inconvenience this caused you. Unfortunately, our courier has been experiencing staff shortages and depot closures as a result of coronavirus, which has caused some deliveries to get split up and delayed. We're really glad that our customer service team was able to help you and that you got all parts of your order. Please let us know if there is anything else we can help with.

Posted 4 years ago

“Very easy to assemble still waiting for desktop.”

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Posted 4 years ago

Hi Khawar, thanks for your review. While we're glad that you have found your desk easy to assemble so far, we're really sorry that you've not received your desk top yet. We are currently operating as usual and are dispatching all orders as expected, unfortunately, our couriers are experiencing some issues as a result of depot closures and staff shortages caused by the coronavirus. We are working with them to ensure that customers receive their orders as quickly as possible but there have been some delays. We're sorry that your order is one of those affected and we apologise for any inconvenience. We expect the second part of any split deliveries to arrive the next working day, but if you would like to check on the status of your desk top, please give our customer service team a call on 0800 804 4760 and they will be happy to help.

Posted 4 years ago

“This desk was easy and quick to put together and is really sturdy. Would definitely recommend.”

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Posted 4 years ago

Hi John, Thanks for your review! We're happy to hear that you would recommend your desk and that you were able to put it together quickly. We hope you get some good use out of it! Please let us know if you have any issues or questions in the future.

Posted 4 years ago

“The biggest thing with items like this is how well they are protected while in transporting how well is your item packaged and I can honestly say I was thoroughly pleased to see each section of my desk was fully wrapped,padded out and protected !putting the desk together was very easy and no real need of instructions but it did come with one sheet of paper where to put the 4 screws but as I say even with out this it was very simple to do. The desk was perfect size for our gaming room please see picture I stream my gameplay from home on the platform mixer.com/SteelBonsai5357 and was in need of a strong sturdy desk for my equipment and this was perfect.”

Bluespot Furniture 5 star review on 17th May 2020

Helpful Report

Posted 4 years ago

Hi Gary, thanks for your great review - It's great to hear that you're happy with your desk and see how you've set it up! We're really glad everything was packaged and delivered as you expected and that you had no problems with assembly. If you do need any help at all, please let us know.

Posted 4 years ago

“VERY DISAPPOINTED! I ordered for next day delivery, and was emailed to say it had been dispatched! The day it was due to be delivered I was informed it would be delayed to the next day. Still no delivery, I waited 24 hours and called, told that TNT deliver till 18:00 and it is in transit so should be with me - still no delivery! Then an email to say that 'part of my order would be arriving, but not all of it that day' NO! STILL NO DELIVERY! Now on Friday, so I called and was told it will not arrive now until Monday - A whole week after ordering it! As polite as the Customer Service Reps are, making the comment when challenged on next day - I am polite and recognise it is a difficult time for all - that "...Bluespot had dispatched it that day of order to TNT for delivery, and when it is with them it is out of their control!' WRONG! You have a contract with TNT as your supplier, it is your responsibility to ensure your supplier is carrying out your wishes i.e. Next day delivery! You are advertising falsely for next day delivery! It is something you are unable to achieve! The delivery service is appalling. Customer Service very polite. Oh! How I wish you could match it together.”

Helpful Report

Posted 4 years ago

Hi Kevin, we're really sorry that you have had issues with the delivery of your order and that it hasn't arrived on the expected day. Unfortunately, our courier has recently been experiencing issues due to staff shortages and depot closures caused by the coronavirus. We have been working with them to keep customers as informed as possible if orders are going to be delayed, as we appreciate how frustrating a late order can be. Currently, all of our deliveries are being dispatched on time and the majority are being delivered as expected. We are incredibly sorry that your order is one of those affected by recent delays and we hope that it is with you soon. If you would like to check on the status of your order, our customer service team will be happy to do that for you, so please give them a call on 0800 804 4760. Again, we are incredibly sorry for the issues you have had with your delivery and thank you for your patience.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Susan, thanks so much for your review! It's fantastic to see that you had a great experience. Please let us know if we can do anything else to assist you at all.

Posted 4 years ago

“I got my desk without a desk top and tried to call twice with no result currently trying to get hold of this company to locate my desk”

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Posted 4 years ago

Hi Nathan, We're sorry your desk top has not been delivered with the rest of your desk. Our offices have been closed today and over the bank holiday weekend, however, we will be open tomorrow from 9am and our customer service team will be able to look into the issue for you. We have found that some deliveries are getting split up by our courier at the depot due to the large number of items they are handling due to the coronavirus. There is a good chance that the rest of your desk top will be delivered tomorrow if it still has not arrived. However, we will be happy to look into this for you tomorrow, so please either email us at help@bluespotfurniture.co.uk or give us a call in the morning on 0800 804 4760. Once again, we're sorry that your order was not delivered together but we can hopefully get this issue rectified quickly for you tomorrow.

Posted 4 years ago

“Amazingly fast service given the current circumstances, arrived less than 24 hours after ordering.”

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Posted 4 years ago

Thank you so much for your fab review! We're glad that we were able to get your order to you so quickly and that you're happy with it. Get in touch if you need help with anything.

Posted 4 years ago

“All good, we did have a slight delay on some part of our order but only 1 day and in the current climate that is not too bad in my opinion. I would use them again as all of the furniture was as expected, good quality and free of any transit damage. Price was very reasonable.”

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Posted 4 years ago

Hi Jason, thanks for the great review. We're sorry there was a small delay with part of your order - thank you for being so understanding, If you have any questions or issues at all, our customer service team is always happy to help!

Posted 4 years ago

“Wanted a small but sturdy desk to work from home. Ordered and came following day. Easy to put together and really meets my needs. Plenty of room for my computer, keyboard and cup of coffee! Am recommending to my colleagues.”

Helpful Report

Posted 4 years ago

Hi David, thanks for your great review and recommendation! We're really happy your new desk is right for your needs and that you're satisfied with your order. If you need anything else or have any questions, don't hesitate to get in touch.

Posted 4 years ago

“I received my order very quickly using next day option. The quality of the desk is as expected and described. Its a solid unit. Not like a stereo typical flat pack where it may be flimpy or lesser standard material. I'd like to think its very much like those in offices. Instructions are basic but to be honest its very simple to build. You will need a second pair of hands to hold when assembling. Im very happy and it serves a purpose well, as home office desk. I had issues with a missing part in delivery. When i called, the customer service was excellent polite and understanding. Issue was with courier but they were clear in explaining. Ive got a small chip in my table top which ive informed bluespot about. Doesn't effect me using it at present and they have said should it get worse they would assist in resolving it. So happy with that. All in all good place to buy from.”

Helpful Report

Posted 4 years ago

Hi Mahesh, thank you for your thorough review. It's good to see that you are happy with your order. Once again, we're sorry about the missing part but we're glad that you were satisfied with the customer service you received and that everything was ok in the end. Do let us know if the chip gets any worse, as we'll happily get it resolved for you. Similarly, if you have any other issues or questions, please get in touch.

Posted 4 years ago

“Desk arrived very quickly”

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Posted 4 years ago

Hi Kate, thanks for your review! It's good to see that your order was delivered nice and quick for you. Please get in touch if you need help with anything at all.

Posted 4 years ago

“Quality office desks and speedy delivery. I was expecting some delay/complication with delivery during Covid-19 but next day delivery wasn’t an issue. We got 2 desks for our home office and they arrived very quickly. Highly recommended.”

Bluespot Furniture 5 star review on 4th May 2020

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Posted 4 years ago

Hi William, thanks for your review - your new home office looks fab! We're really happy that everything arrived as expected and that you like your new desks. If you have any questions or issues at all, please get in touch.

Posted 4 years ago

“Very good quality and very fast replies on my queries.”

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Posted 4 years ago

Hi Eftychios, thanks for leaving us a review. We're really glad that you are happy with both your order and the service you received. Please get in touch if you need help with any aspect of you order.

Posted 4 years ago

“Well made and easy to build.”

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Posted 4 years ago

Hi Graham, thanks for your review! We're really glad that you're happy with your order. Let us know if you need any help at all.

Posted 4 years ago

“I am very pleased with the desk I bought. It arrived on time as promised. Assembly was straightforward although clearer instructions would have helped. The quality is good, and the overall appearance of the desk is pleasing. Well done, Bluespot.”

Helpful Report

Posted 4 years ago

Hi Leslie, thanks so much for your review! It's great to hear that you're happy with your desk. Also, thanks for the feedback on assembly instructions, this is definitely something that we will take on board. Please let us know if you need help with anything at all.

Posted 4 years ago

“well made andd sturdy desk, no build instructions, but easy to figure out.”

Helpful Report

Posted 4 years ago

Hi Neil, thanks for your review! It's good to see you were happy with your desk but we're sorry about the lack of build instructions! We're glad you managed to get it sorted. If you do have any issues, please email us at help@bluespotfurniture.co.uk. We also have the majority of our assembly instructions online if that helps: https://www.bluespotfurniture.com/resources/help/aftercare/furniture-assembly-instructions/

Posted 4 years ago

“I ordered a desk that came on time that was good part . The desk did not have a full set of assembly drawings also parts don’t go together . When eventually assembled without full drawings the parts don’t match . Called customer services told me will call me back or send drawings no called or emailed.now have a partly assembled desk and damaged door and no feed back . This should be a simple process .”

Helpful Report

Posted 4 years ago

Hi, we're really sorry for the issues you have had with your order. We have tried to resolve everything with you and we hope that you are now happy with the outcome and satisfied with your order.

Posted 4 years ago

“Overall I was happy with the quality of the product as it matched the description and pictures (which is not always the case when buying online). The desk definitely does NOT feel or look cheap. Ample storage in the pedestal attachment. Assembly was very easy. Delivery was on time too. Reason why I did not award 5 stars: When I was unpacking the pieces, I noticed quite a big scratch on the front face of the main panel. Since the desk is black it stands out quite a bit which is a real shame as the desk itself is very nice, however I need this desk for work NOW, I am not able to wait for any replacement/ returns etc....”

Helpful Report

Posted 4 years ago

Hi Igor, thanks so much for your review. We're happy to see that you are mostly pleased with your order but are sorry that part of the desk arrived damaged. We can appreciate that you require the desk now but we are more than happy to resolve the issue. Please email our customer service team at help@bluespotfurniture.co.uk and they'll get it sorted for you.

Posted 4 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews