B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 341 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Went to the new B&M in Northampton by Morrisons yesterday. Overall, it was tidy and stocked up (as you would expect for a new store) but not much choice particularly on kitten food. The few products that they had were blocked off by a pallet (literally pressed against the shelving) that a member of their staff was distributing across the aisle. Extremely disappointed with his unwillingness to make it a better shopping experience for customers... He looked at me as he saw my trying to look 'through' him to see what kitten food they had and didn't offer to move the pallet even after hearing me say to my bf "I can't see what they've got". He then cracked on with his job and what I didn't understand was, why couldn't he move it when it was placed in the middle of a very long aisle, and he was stocking up the end of the aisle (surely he could have saved himself the extra journey each time!?)… So first impressions, not great.”

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Posted 5 years ago

“Would have given 0 stars. Went to Norwich B&M today with my 50 year old dad and he wanted a little set with a bottle of wine in it. We got to the check out and even though dad put the things through and I stood with him I got asked for ID. I'm 30 years old, but had left my ID at home. The woman behind the counter refussed to sell him the drink set and said if he come back alone she still wouldn't. It was shameful and embarrassing the way she spoke to us. I mean if I'd been a kid and dad had brought a drink set for himself they wouldn't have stopped him. I felt very anxous with people looking at me as if I had done something wrong when I had not, it made me feel Ill after leaving the shop and my dad didn't get his drink set. I will not be going there again if that is they way they treat people. He even showed them his ID. I've never had this happen just for being with him at the time. Disgusting.”

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Posted 5 years ago

“Work here or come to shop as a customer, managers will create scenarios regardless on paperwork, create dodgy contracts and make you do Jobs your not supposed to do by breaching contracts - my contract was customer service assistant, I was offered to work in warehouse August 2018, Jeremy area manager, would know this when he worked with M.N - K.N manager came in and moved me from warehouse, and started getting rid of people by bullying them. They had actors people who accuse me, as witnesses and created witness statements enough to get rid of me, they breach to many contracts, and to my guess, and they have just let an innocent person go like me and sacking me over an allegation which didn't happen. The chairman who done my appeal hearing, wrote some words done, couldn't uphold the points by creating fictional lies to defend themselves. They do nothing to find the route cause for bullying and victimisation in the work place, and they are breaking the laws within human rights. They blackmail. B&M Ortongate should be ashamed.”

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Posted 5 years ago

“Customer service let's the company down always found shop staff to be excellent and a credit to the company but because of the way customer services in speke Liverpool have dealt with my complaint I will never step foot in B&M again”

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Posted 5 years ago

“Sold out of date product but when contacted customer services on numerous occasions with confirmation of receipt- I received no reply. Appalling customer service! So if anything goes wrong in store and like me it is a long round trip to go back, don’t rely on customer service to help you! I now have a local store but based on the terrible experience I have received I avoid going there at all costs.”

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Posted 5 years ago

“New Whitby store has netting on its roof. So far 7 Seagulls have been tangled with two deaths and fire engine and RSPCA rescue but refuse to take netting down.”

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Posted 5 years ago

“Lincoln Store off Dixon Street Very helpful staff this evening; I wanted to purchase three bags of compost, but cannot lift heavy items due to cancer op. some years ago - young lady at till was very courteous and helpful and called a second colleague to assist me with loading the car.”

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Posted 5 years ago

“I purchased some garden lights cost about 20 quid for two lots 4 lights don’t work really annoyed 😠”

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Posted 5 years ago

“The staff at the B&M Express store speke Liverpool always go out of there way to help and always polite and smiling for a small store there is a lot still on offer”

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Posted 5 years ago

“Staff in Erdington store, all helpful - shout out to Simon for his help. Also sharron is castle Vale birmingham. I love B&M.”

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Posted 5 years ago

“Excellent customer service today from Toby, Garden Manager of West Drayton Store. He was knowledge, charming and helpful. Later seen him loading a lady's car with heavy gardening materials. An asset to the company.”

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Posted 5 years ago

“Both managers at the Pontypridd and Aberdare stores couldn't do enough for us. Lots of phone calls berween them and our chairs were waiting for us. A big thank you to the blond haired assistant who went out of her way to help us too. Lovely to see good customer service. A big thumbs up to the 3 of you.”

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Posted 5 years ago

“Sheffield meadowhall BnM have the best store operators! Young girl called delina and a chap called Jamie. Couldn't do enough for me and I walked out of there very happy. Brilliant customer satisfaction give them 2 a raise!!”

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Posted 6 years ago

“Was in the store today with my young son who was being an absolute pain so I was stressing out and couldn’t find the item I wanted , a young girl who I think was Eastern European , Andrea , was so helpful , she was making my son laugh and took us to the product I couldn’t find”

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Posted 6 years ago

“I rang to see if you had some paint in stock . I was put through to a lady called Vicky she was so helpful and found the paint and put it to one side for me to collect . Thankyou Vicky from Bury B&M she was brilliant”

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Posted 6 years ago

“Brilliant range at very good prices. Like the new freezer bit. Looks clean and tidy. New layout at shrewsbury great idea but such narrow isles especially for pushchairs and wheelchairs. Its good to see they have changed the doors to automatic at last .”

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Posted 6 years ago

“Very difficult trying to purchase furniture at B and M stores. Tries a couple of local stores, but furniture out of stock. Staff in each store, including Managers, unable to advise of any delivery dates. Poor customer service I feel.”

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Posted 6 years ago

“Recently bought a quantity of sand, cement and slabs. Collection was very easy round back of store. All products were wheeled out to the car on pallets making it a very swift and efficient service.”

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Posted 6 years ago

“I what cunftbul and felt welcome it is the best shop ever”

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Posted 6 years ago

“I was really impressed with the wide selection.”

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Posted 6 years ago

B&M Stores is rated 2.7 based on 341 reviews