B&M Stores Reviews

Name: B&M Stores
Rating: 2.71

2.7 Rating 329 Reviews

41 %

of reviewers recommend B&M Stores

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2.7

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service today from Toby, Garden Manager of West Drayton Store. He was knowledge, charming and helpful. Later seen him loading a lady's car with heavy gardening materials. An asset to the company.”

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Posted 5 years ago

“Both managers at the Pontypridd and Aberdare stores couldn't do enough for us. Lots of phone calls berween them and our chairs were waiting for us. A big thank you to the blond haired assistant who went out of her way to help us too. Lovely to see good customer service. A big thumbs up to the 3 of you.”

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Posted 5 years ago

“Sheffield meadowhall BnM have the best store operators! Young girl called delina and a chap called Jamie. Couldn't do enough for me and I walked out of there very happy. Brilliant customer satisfaction give them 2 a raise!!”

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Posted 5 years ago

“Was in the store today with my young son who was being an absolute pain so I was stressing out and couldn’t find the item I wanted , a young girl who I think was Eastern European , Andrea , was so helpful , she was making my son laugh and took us to the product I couldn’t find”

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Posted 5 years ago

“I rang to see if you had some paint in stock . I was put through to a lady called Vicky she was so helpful and found the paint and put it to one side for me to collect . Thankyou Vicky from Bury B&M she was brilliant”

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Posted 6 years ago

“Brilliant range at very good prices. Like the new freezer bit. Looks clean and tidy. New layout at shrewsbury great idea but such narrow isles especially for pushchairs and wheelchairs. Its good to see they have changed the doors to automatic at last .”

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Posted 6 years ago

“Very difficult trying to purchase furniture at B and M stores. Tries a couple of local stores, but furniture out of stock. Staff in each store, including Managers, unable to advise of any delivery dates. Poor customer service I feel.”

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Posted 6 years ago

“Recently bought a quantity of sand, cement and slabs. Collection was very easy round back of store. All products were wheeled out to the car on pallets making it a very swift and efficient service.”

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Posted 6 years ago

“I what cunftbul and felt welcome it is the best shop ever”

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Posted 6 years ago

“I was really impressed with the wide selection.”

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Posted 6 years ago

“Excellent product excellent price really happy with the furniture in my bedroom”

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Posted 6 years ago

“Great customer service.”

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Posted 6 years ago

“i was appaulled at the way the shop has gone down over the last year ,never the same manager to speak too ,they keep leaving ,the customer service is awfull ,garden centre is a mess .we used to like shopping at b&m ,but we will not use them ever again”

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Posted 6 years ago

“Went to the newish one din staffor d town centre what a disgrace spit liquid onfloor it was dirty totally a mess none of the staff seem to care”

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Posted 6 years ago

“One till open and a big que I spend on average about £50 a week at the runcorn store I wont be going again due to waiting to be served its stupid having all those tills and no one on them a lot of people I know have also stopped going there for the same reason I have once again left my full trolly in the store and gone elsewhere come on b &m pull your finger out and employ more people so we dont have to que up or sack the manager he isnt doing his job properly 😵”

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Posted 6 years ago

“I was in B&M at forestside Belfast and I want to compliment a member of staff call Emma. She was amazing! I was looking for a bathroom cabinet and she took great time and patience to find it. She also showed me lovely towels and suggested additional accessories to go with the item, shower mat and ornaments. I spent a great deal of money but I’m really delighted with everything. She was friendly, professional, very knowledgeable about all the stock. She even helped me carry everything to my car - and it was raining very heavily. I wish all staff showed these skills. I hope this feedback reaches her and the store manager. It was a stress free delightful shopping experience- thank you Emma Happy Customer P McKeever”

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Posted 6 years ago

“We purchased a garden patio set for £200 and the table "exploded" luckily no one was near it, but B&M say they will NOT do anything about it”

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Posted 6 years ago

“Just wanted to say thank you to Eddie for his help in the Bury branch today”

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Posted 6 years ago

“Very happy fast and easy and Very cheap items with good quality”

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Posted 6 years ago

“I visited the B&M town centre store today without the usual request for money by people begging in there car park. On any one day there can be people outside the store entrance on top and bottom of the stairs leading to car park another on the ramp leading to car park . When I expressed how less intimidating it felt today not to be constantly harassed the security and the manager of the store explained they were making great efforts to deal with the people begging /drinking alcohol. Thanks given to there efforts as Doncaster’s beggars are pushing shoppers out of the town to the outlets.”

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Posted 6 years ago

B&M Stores is rated 2.7 based on 329 reviews