B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought Weed Killer with what must’ve been a faulty lid. Spilled all over my car and the rest of my shopping. Store refused any refund and just told us to ring customer services. I’m absolutely disgusted with the store. What about statutory rights?”

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Posted 7 months ago

“Bad experience isn't how I would say it, BLOODY APPAULED IS MORE LIKE IT. I CAN GO INTO ANY OTHER RETAILER AND BUY FOOD FOR HALF PRICE. FCKN SHOCKING THE PRICES IN SHOPS (ALL IF THEM). TESCO, SCOTMID, SAINSBURYS AND MORE ARE CHEAPER. NOTHING BUT GREED ASSHOLES”

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Posted 8 months ago

“Why advertise wheelie bin boxes on your website when you go to 2 stores and both have never even had them in stock. Shocking customer service you can’t even check stock on an item.”

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Posted 8 months ago

“BLOXWICH STORE .. the security man black chap, big arms, skinny legs James Clayton .. i seen him leave work around 7pm 13thJuly2024 .. driving on somerfield road. He got out his car and started attacking a young man with 2 ladies.. he was wearing B&M uniform.. security.. these people hace never stepped foot in that store before so he had no reason to stop next to them. Nowhere near the store and start attacking the male and trying to take his belongings. Absolutely disgusting behaviour.”

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Posted 8 months ago

“Manager called nick at winter hill shop in Milton Keynes. Asking him about an item . His reply we don’t get training for everything in the shop. He’s a foul disgusting man. Will never shop there again. Rude smarmy and stink of sweat. You need to tell him to wash it puts customers off”

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Posted 8 months ago

“Bought car store seat covers.... Absolute junk....”

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Posted 8 months ago

“Brought hair shavers burnt my son's head as it got to hot.returned item staff member very rude.funny how they get cheeky in store.anyways avoid at all cost.kmt”

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Posted 8 months ago

“Went the b and m store and asked of Gary still employed here One of the staff said he didn't know I hope Gary is still employed at the bexleyheath store as he the Best one there”

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Posted 9 months ago

“Never ever decline your receipt! B&M Kingston Park Newcastle When you buy something in B&M Stores they always ask if you would like your receipt. They told me this was in order to save the environment. However, it is also their policy to only refund or exchange faulty good if you can provide a receipt or credit card statement. What a mess on I had trying to exchange faulty goods that I had paid for 2 days before. They declined. I was told “Well there’s nothing we can do because you should’ve taken your receipt” And there was me thinking I was saving the planet. Fortunately for me I knew the day/time that I bought the goods so cctv could be checked. They weren’t happy. While waiting for the evidence I noted that every customer passing through the checkout also declined their receipt. So folks, they are not trying to save the planet they are actually trying to scam out of a refund or exchange for faulty goods.”

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Posted 9 months ago

“I have bought things from b and m and things have been broken or not working and they refuse to take back or give money back very bad customer care”

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Posted 9 months ago

“Absolutely disgusting how I have just been treated at the Scarborough store . Been really poorly with pneumonia and finally was able to feel up to returning an item to store only to be told I was not able to as it was out of their 30 days return ..it does not even state on the receipt that it is 30 days return .The item has not even been open ,Will never shop in b and m again ..”

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Posted 9 months ago

“Just been into your store in Runcorn (Bridge Retail Park) to look at the plants. So sad, majority of them were in a very poor state, totally dried out compost, dead or half dead plants. Why have a garden section if plants are not cared for. Heard other customers commenting about the quality. This was in garden centre section at back of store not the plants at front of store”

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Posted 10 months ago

“Staff too bone idle at Crossflatts store to get off their backsides to help. Products incorrectly priced on shelves. One person on the tills whilst queue halfway down the aisle. Why are you paying a manager who is clearly not managing this store. An absolute disgrace and will not waste my time at B&M in the future.”

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Posted 10 months ago

“Am absolutely discussed that some bloke in batley store asked me what I had down my jacket..I replied by saying are u joking then said do u work here..he said he did work there so I asked for id to which he replied he didn't need id..(which he does)..I opened my outer jacket he then felt in my pockets in my huddy..I was next to be served at the tills and was so embarrassed by this experience..Needless to say I left the goods I was gunna buy..its disgusting that ppl can treat u like this”

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Posted 11 months ago

“Lorna at B&M Ayr is disgustingly rude. No hello or any sort of communication had to ask for a receipt myself also. I get working in retail can be exhausting but learn to have some manners. Should not be on tills should be stacking shelfs.”

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Posted 11 months ago

“B&M is becoming more expensive I was in there shops around 3 weeks ago for coffee and to my surprise the coffee was exactly the same price as Morrisons I expected the coffee to be a bit cheaper nothing along the lines of the more expensive shops so I guess I'll just have to shop somewhere else for the coffee . B&M not as cheap as it used to be the shop is becoming more like Morrisons Sainsbury's and m&s. I'll probably try farm foods there definitely cheaper for a lot more food products than B&M are for there coffee is cheaper. I do shop around so I know what I'm talking about. Not value for money anymore.”

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Posted 1 year ago

“The staff at b&m are very disrespectful and also rude ..I’ve noticed they judge people like myself with a disability ..I will not go in that shop again ..I don’t need to ..they scum ..bye”

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Posted 1 year ago

“Warning : if you buy smoke alarms from this company check the dates for replacement. The ones I bought were already 3 months out of date when purchased and I only discovered this when a small fire occurred and the alarms failed to react.”

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Posted 1 year ago

“Portsmouth store was awful. Colleges chatting and laughing at customers. Unprofessional. Degusting behaviour”

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Posted 1 year ago

“I visited the drakehouse store above crystal peaks, a few days ago. I went for a duvet for my spare bed, so i picked a king size duvet, paid for it and took it home. But when i came to open it and put the duvet cover on, i noticed the duvet cover was too big. So i checked the lable on the duvet and it turns out the duvet was infact a double, not a kingsize. Therefore must have been packaged wrongly. What a con. Cant help but feel ive been cheated. So just to warn people, if you buy a duvet, make sure to check it!”

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Posted 1 year ago

B&M Stores is rated 2.7 based on 340 reviews