B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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Questions

Metrics

2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed with the wide selection.”

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Posted 6 years ago

“Excellent product excellent price really happy with the furniture in my bedroom”

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Posted 6 years ago

“Great customer service.”

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Posted 6 years ago

“I was in B&M at forestside Belfast and I want to compliment a member of staff call Emma. She was amazing! I was looking for a bathroom cabinet and she took great time and patience to find it. She also showed me lovely towels and suggested additional accessories to go with the item, shower mat and ornaments. I spent a great deal of money but I’m really delighted with everything. She was friendly, professional, very knowledgeable about all the stock. She even helped me carry everything to my car - and it was raining very heavily. I wish all staff showed these skills. I hope this feedback reaches her and the store manager. It was a stress free delightful shopping experience- thank you Emma Happy Customer P McKeever”

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Posted 6 years ago

“Very happy fast and easy and Very cheap items with good quality”

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Posted 6 years ago

“Duplicated purchase but exchanged quickly and with no fuss.good customer service”

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Posted 6 years ago

“Bought a wardrobe from GM stores tower park and there was a piece missing. The manager phoned round until he found another wardrobe and had it transferred to store, amanda was very helpful and efficient when I went in to collect the part and would definitely recommend this store”

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Posted 6 years ago

“Bought a solar garden lamp last summer but didn’t have our receipt. Wouldn’t work this year so emailed B&M. Received a reference number by return with a phone number. Called it, spoke to Liz in Customer Services. She listened and explained that we seemed to have done all we could to try and make the lamp work. Because we didn’t have our receipt she offered to phone the store where we bought it but said it was the manager’s decision whether or not to replace it. I waited a few minutes, the manager was happy to replace it. We returned the lamp within an hour and all is well. In total, we had a resolution within less than 3 hours. If that isn’t good customer service then I don’t know what is. Thank you Liz and Drakehouse Sheffield store.”

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Posted 6 years ago

“Friendly staff, good products”

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Posted 6 years ago

“Made us really happy with the way the staff who were very helpful and friendly so polite it was a pleasure to shop there”

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Posted 6 years ago

“Purchased a lovely, cosy throw - grey and white, very soft and warm and very good value for money. Just the job in January !!”

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Posted 6 years ago

“I called up at the B&M store in Somercotes, Derbyshire this afternoon. not only did the guy in the gardening section advise me on what I needed, but he also put 10 very heavy bags of sand into our trolleys, followed us through checkout and put them into our car. Absolutely brilliant! (The guy had an earring in his left ear and wore glasses)”

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Posted 7 years ago

“They were so helpful. I bought some cat food and as I keft the shop the box split open. Straightaway you you g man came and picked everything up. While another got me a fresh box... brilliant.”

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Posted 7 years ago

“lots and lots of lovely things at sale price love going to the store”

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Posted 7 years ago

“Aftershave had increased in price this year. My son's favourite. After searching found the right price for my budget. Thank you B&M”

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Posted 7 years ago

“Excellent value for money always something for the entire family or something beautiful for your home at reasonable prices”

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Posted 7 years ago

“HELPFULL STAFF BARGAINS AND PLENTY TO CHOOSE FROM”

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Posted 7 years ago

“So many items of great value. Every time I go there I'm like a kid in a sweet shop”

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Posted 7 years ago

“The staff were extremely helpful in helping me find what I was looking for.Even at the checkout,they were cheerful and chatty.Makes the shopping trip more pleasant after a hard day at work”

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Posted 7 years ago

“Got exactly what a needed quickly”

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Posted 7 years ago

B&M Stores is rated 2.7 based on 340 reviews