B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 341 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Excellent product excellent price really happy with the furniture in my bedroom”

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Posted 6 years ago

“Great customer service.”

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Posted 6 years ago

“i was appaulled at the way the shop has gone down over the last year ,never the same manager to speak too ,they keep leaving ,the customer service is awfull ,garden centre is a mess .we used to like shopping at b&m ,but we will not use them ever again”

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Posted 6 years ago

“Went to the newish one din staffor d town centre what a disgrace spit liquid onfloor it was dirty totally a mess none of the staff seem to care”

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Posted 6 years ago

“One till open and a big que I spend on average about £50 a week at the runcorn store I wont be going again due to waiting to be served its stupid having all those tills and no one on them a lot of people I know have also stopped going there for the same reason I have once again left my full trolly in the store and gone elsewhere come on b &m pull your finger out and employ more people so we dont have to que up or sack the manager he isnt doing his job properly 😵”

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Posted 6 years ago

“I was in B&M at forestside Belfast and I want to compliment a member of staff call Emma. She was amazing! I was looking for a bathroom cabinet and she took great time and patience to find it. She also showed me lovely towels and suggested additional accessories to go with the item, shower mat and ornaments. I spent a great deal of money but I’m really delighted with everything. She was friendly, professional, very knowledgeable about all the stock. She even helped me carry everything to my car - and it was raining very heavily. I wish all staff showed these skills. I hope this feedback reaches her and the store manager. It was a stress free delightful shopping experience- thank you Emma Happy Customer P McKeever”

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Posted 6 years ago

“We purchased a garden patio set for £200 and the table "exploded" luckily no one was near it, but B&M say they will NOT do anything about it”

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Posted 6 years ago

“Just wanted to say thank you to Eddie for his help in the Bury branch today”

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Posted 6 years ago

“Very happy fast and easy and Very cheap items with good quality”

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Posted 6 years ago

“I visited the B&M town centre store today without the usual request for money by people begging in there car park. On any one day there can be people outside the store entrance on top and bottom of the stairs leading to car park another on the ramp leading to car park . When I expressed how less intimidating it felt today not to be constantly harassed the security and the manager of the store explained they were making great efforts to deal with the people begging /drinking alcohol. Thanks given to there efforts as Doncaster’s beggars are pushing shoppers out of the town to the outlets.”

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Posted 6 years ago

“Duplicated purchase but exchanged quickly and with no fuss.good customer service”

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Posted 6 years ago

“Bought a wardrobe from GM stores tower park and there was a piece missing. The manager phoned round until he found another wardrobe and had it transferred to store, amanda was very helpful and efficient when I went in to collect the part and would definitely recommend this store”

Helpful Report

Posted 6 years ago

“Bought a solar garden lamp last summer but didn’t have our receipt. Wouldn’t work this year so emailed B&M. Received a reference number by return with a phone number. Called it, spoke to Liz in Customer Services. She listened and explained that we seemed to have done all we could to try and make the lamp work. Because we didn’t have our receipt she offered to phone the store where we bought it but said it was the manager’s decision whether or not to replace it. I waited a few minutes, the manager was happy to replace it. We returned the lamp within an hour and all is well. In total, we had a resolution within less than 3 hours. If that isn’t good customer service then I don’t know what is. Thank you Liz and Drakehouse Sheffield store.”

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Posted 6 years ago

“Friendly staff, good products”

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Posted 6 years ago

“very happy, very helpful”

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Posted 6 years ago

“This is not the first time we get an email with really good offers like a black & decker cordless vacuum for £49.99 and an air fryer for 24.99 so we go to 3 of our most local stores which aren't that close to where we live only to be told no we have none and when they checked there system they were not even being allocated any, are these emails advertising all these goodie a ploy to get you into the shops in the hope you will buy something else for more money. We are disgusted with B&M once again. Come on B&M get your act together or stop sending emails like that.”

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Posted 6 years ago

“Made us really happy with the way the staff who were very helpful and friendly so polite it was a pleasure to shop there”

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Posted 6 years ago

“Really good bargains in a tidy and spacious shop.”

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Posted 6 years ago

“Purchased a lovely, cosy throw - grey and white, very soft and warm and very good value for money. Just the job in January !!”

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Posted 6 years ago

“Really rude staff, when I phoned head office customer services they said head office would ring me never heard nothing , discussed in the store, riverside store northampton”

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Posted 6 years ago

B&M Stores is rated 2.7 based on 341 reviews