B&M Stores Reviews

Name: B&M Stores
Rating: 2.71

2.7 Rating 329 Reviews

41 %

of reviewers recommend B&M Stores

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2.7

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Duplicated purchase but exchanged quickly and with no fuss.good customer service”

Helpful Report

Posted 6 years ago

“Bought a wardrobe from GM stores tower park and there was a piece missing. The manager phoned round until he found another wardrobe and had it transferred to store, amanda was very helpful and efficient when I went in to collect the part and would definitely recommend this store”

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Posted 6 years ago

“Bought a solar garden lamp last summer but didn’t have our receipt. Wouldn’t work this year so emailed B&M. Received a reference number by return with a phone number. Called it, spoke to Liz in Customer Services. She listened and explained that we seemed to have done all we could to try and make the lamp work. Because we didn’t have our receipt she offered to phone the store where we bought it but said it was the manager’s decision whether or not to replace it. I waited a few minutes, the manager was happy to replace it. We returned the lamp within an hour and all is well. In total, we had a resolution within less than 3 hours. If that isn’t good customer service then I don’t know what is. Thank you Liz and Drakehouse Sheffield store.”

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Posted 6 years ago

“Friendly staff, good products”

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Posted 6 years ago

“very happy, very helpful”

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Posted 6 years ago

“This is not the first time we get an email with really good offers like a black & decker cordless vacuum for £49.99 and an air fryer for 24.99 so we go to 3 of our most local stores which aren't that close to where we live only to be told no we have none and when they checked there system they were not even being allocated any, are these emails advertising all these goodie a ploy to get you into the shops in the hope you will buy something else for more money. We are disgusted with B&M once again. Come on B&M get your act together or stop sending emails like that.”

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Posted 6 years ago

“Made us really happy with the way the staff who were very helpful and friendly so polite it was a pleasure to shop there”

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Posted 6 years ago

“Really good bargains in a tidy and spacious shop.”

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Posted 6 years ago

“Purchased a lovely, cosy throw - grey and white, very soft and warm and very good value for money. Just the job in January !!”

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Posted 6 years ago

“Really rude staff, when I phoned head office customer services they said head office would ring me never heard nothing , discussed in the store, riverside store northampton”

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Posted 6 years ago

“I bought a "Warmlite" halogen heater on 30/01/18 from the Portlethen store. The girl at the till could not match the barcode, so a supervisor was called. They could not match it either. Eventually, I was told that they could put it through at £19.99, as a Beldray heater, which would have been the same price. I was told that there would not be a problem if I had to bring it back. It was not working within 3 weeks, and on trying to get a refund on 19/02/18, and with the receipt, I was told by the floor manager, that I could not have bought it at that store, and I was refused a refund or a replacement. I was effectively told that I must not be telling the truth. This is disgraceful! I have complained, and will be raising this with Trading Standards. On principal, I may yet take legal action, purely on principal, depending on the outcome, and if I get an apology.”

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Posted 6 years ago

“I called up at the B&M store in Somercotes, Derbyshire this afternoon. not only did the guy in the gardening section advise me on what I needed, but he also put 10 very heavy bags of sand into our trolleys, followed us through checkout and put them into our car. Absolutely brilliant! (The guy had an earring in his left ear and wore glasses)”

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Posted 6 years ago

“They were so helpful. I bought some cat food and as I keft the shop the box split open. Straightaway you you g man came and picked everything up. While another got me a fresh box... brilliant.”

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Posted 6 years ago

“I like most of the products that they offer in particular the Disco light bulb for £2.99 was a big hit for my 4 year old autistic son. Spicy meatballs are a massive hit for my partner they are cheap and tasty.”

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Posted 6 years ago

“lots and lots of lovely things at sale price love going to the store”

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Posted 7 years ago

“Good range including brands. Great prices. Opening Hours are convenient.”

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Posted 7 years ago

“Aftershave had increased in price this year. My son's favourite. After searching found the right price for my budget. Thank you B&M”

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Posted 7 years ago

“Excellent value for money always something for the entire family or something beautiful for your home at reasonable prices”

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Posted 7 years ago

“HELPFULL STAFF BARGAINS AND PLENTY TO CHOOSE FROM”

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Posted 7 years ago

“So many items of great value. Every time I go there I'm like a kid in a sweet shop”

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Posted 7 years ago

B&M Stores is rated 2.7 based on 329 reviews