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BMW Reviews

2.3 Rating 92 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 92 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

0800325600

Email:

info@bmw.co.uk

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BMW 3 star review on 29th March 2025
Anonymous
BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
6
Anonymous
Anonymous  // 01/01/2019
I had lost an important letter regarding possible recall. Tyler at Enfield was really helpful, sending the vital link to the form to be completed. An instant fix for which I am soo grateful
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Posted 1 month ago
Manager Amelia Jones has excellent customer service skills. She was professional and understanding of my situation. She arranged for the necessary work on my car to take place asap. Amelia introduced me to Luke who will greet on the day my car is being taken in for repair. Luke gave me a courtesy call to ensure he will meet me on the day I take my car in. Emily is always polite on reception as are all other staff who I have met since having my car. I would recommend BMW as the aftercare is just as good as how you are looked after when choosing your car, in fact I would say it's better.
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Posted 8 months ago
13 years old and buyer a m5 super fast when over 180mph today, would recommend buying this monster
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Posted 10 months ago
WOW this team is a treasure. I was gifted some crypto by my ex-boyfriend about 10 years ago, this was my first cryptocurrency. I became more interest in 2020 when I had over $100,000 in crypto asset, I enjoyed the financial transformation I enjoyed through its profits, this is the moment I became a cryptocurrency enthusiast. In 2022, I made some crypto investments through a website link I saw on Facebook with the feeling of knowing all that has to do with crypto while I was falling for a scam in the process. About $211,000 was at verge of taken away from me when I couldn’t gain access to my crypto asset. I made adequate consultation through channels I presume would be of help, I was made to pay thousands of dollars to regain access to my account which I discovered was another channel to take money from me! While I was dealing with this series of scams, I was having the most unusual conversation with a friend whom I shared my ordeal with, he casually mentioned a team who could help to recover my asset, I was unphased when that was said. Two weeks later, we met at lunch and asked if I had followed up with the team, I answered ‘no’. She walked me to my car after lunch, when I was about close my door, she said I should try out the team suggested. The team’s email was sent to me the following morning and I followed through, few hours later I got a reply! Few details were asked regarding my stolen crypto asset and within a week all of that was recovered!!! I couldn’t hide my joy over the phone when I shared the news with my friend, ‘you did this, thank you!!!’ was all I can say to my friend at the other end of the phone. I was overwhelmed, never thought a team can be as effective as the HACKSPEDITOUS team. This was one of my 2023 highlight, with just an email, I was able to recover my lost crypto asset which I have almost given up on. Ever since, I can’t do but share this good news with everyone I can, never can tell it can be of help to anyone out there. Consult the best team that can help at this, do not hesitate to send an email; (hackspeditously @ gmail. com).
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Posted 1 year ago
Excellent service
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Posted 2 years ago
BMW select Manchester Russell was fantastic no pressure went through everything we wasn’t sure of answering all relevant questions absolute gentleman thank you
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Posted 3 years ago
The Service, and awesome customer care individuals who assisted us went way above and beyond our expectations. BMW made our flat tire experience awesome. The process and team where the best we have ever dealt with. Thank you
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Posted 3 years ago
Ken Vitte at BMW Park Royal was great!!! Super professional, helpful and very lovely throughout. A great communicator and incredible asset to your company! Thank you Ken! 🙏
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Posted 3 years ago
Eddie & Guy from Sycamore BMW in Peterborough were absolutely brilliant , This is my first BMW and I can recommend them most highly . From my test drive experience to collecting my new car they were amazing .
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Posted 4 years ago
BMW SYTNER- CHIGWELL Defo the place to go to if you are having issues with your car. The Manager/staff (Reggie) are incredibly generous went above and beyond for me. Extremely happy with their service and kindness.!
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Posted 4 years ago
I have only just purchased my BMW X2 M Sport so can’t comment on the reliability; what I can review is the level of customer service received. Gareth @sytner Newport was engaging, knowledgeable and helpful from the moment we wanted to chat. Excellent communication throughout the purchase made me really comfortable that I was in safe hands. Thankyou to all the team who made me feel like a really valued customer 👍⭐️
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Posted 4 years ago
very good customer service . Proper premium cars!
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Posted 5 years ago
Bought a new X5 from Salisbury BMW, great service!
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Posted 5 years ago
Bilali from Chiswick, was amazing had the best experience and customer service at bmw because of him and I now have my dream car. Thank you so much he’s a true star.
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Posted 5 years ago
BMW Of Delray Beach : This Dealership Continues To Go Above & Beyond My Expectations From : Sales To Lease To Service & Parts To Detailing To Genious Reps To Appointment Desk To Being Greeted w A Great Big Bear Hug To Delicious Coffee To Steve’s Awesome Freshly Baked Cookies To Pet Biscuits - I’m To The Moon & Back Satisfied!!! Customer Service is obviously of primary importance. Always Sending My TYs & w Safe Travel
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Posted 6 years ago
I originally was going to purchase a Mercedes but had BMW as a second choice. I emailed my local Mercedes Benz dealership and my local BMW dealer but when two weeks passed and no response I called to the both showroom's and after standing around for almost a hour in the Mercedes showroom not one of the sales person's came to ask me what I was doing in the showroom . BMW were better a sale's man came and was pleasant to speak to but when I asked him about the car I was interested in he informed me that it would take three months to supply the car so off I went disappointed .When I arrived home I emailed a bmw dealership in Ballymena Northern Ireland and received a reply within the hour so off I went to Ballymena and was greeted by a young lady who was very professional she had a car ordered and my delivery date was two weeks I was kept informed how things were progressing up until I took delivery of the car well within the two weeks. I can recommend The Country Garage Ballymena for customer service and the professional manner they conduct there business and can definitely recommend Samantha in sales Frank Kelly
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Posted 6 years ago
I had my car serviced and mot’d with Bmw in Tunbridge Wells today. The staff were warm, welcoming, knowledgeable, helpful and professional. I found the whole experience 5* and wouldn’t hesitate recommending them to my friends, family and work colleagues. Please pass onto the team that they did a fantastic job.
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Posted 6 years ago
It is a open car and the interior is really fancy and there are so many different models it's just a really good family car
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Posted 7 years ago
It is a open car and the interior is really fancy and there are so many different models it's just a really good family car
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Posted 7 years ago
Lloyds BMW Blackpool. i have just purchased another BMW 320d. First class service from Danny Greaves, and Emma, product genius, i would like to thank them, for a 5 star service always a pleasure to enter the Blackpool showrooms,And all the Lloyds team a great bunch of people. Many thanks Pete Howarth.
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Posted 7 years ago
BMW is rated 2.3 based on 92 reviews