Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,253 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

Helpful Report

Posted 1 year ago

Hi Helen! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Fast delivery. Great product.”

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Posted 1 year ago

Hi Fatima! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Very good service.”

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Posted 1 year ago

Hi Tony! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase.

Posted 1 year ago

“Easy to use website, prompt service and delivery. Product well packaged and as described. Happy to shop with them again!”

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Posted 1 year ago

Hi Bronwyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 1 year ago

“The product I ordered had specific return details on the product page, in the product order, in the order email and even in the delivery email. All return details looked as part of the item I ordered. Once I recieved the item and realised that it wasn't what I needed I wanted to return and recieve a refund, pretty normal thing for almost all online shops and seemingly also very normal at bodyheal considering their almost overwhelming advertisement of return and refund possibilities. But no... no returns possible for this item ( eventho on the item page and all correspondence it seems no problem at all) and also no refunds whatsoever on any of the products from bodyheal. Its all only store credit at the most... NEVER a return in the form of money back to account. Bodyheal is very misleading about their return amd refund policies. Zero stars deserved and customerservice or support is just an automated return message. Don't buy here... not worth the hassle.”

Helpful Report

Posted 1 year ago

Hello Stephen, Thanks for leaving a review. I apologize that you aren't satisfied with our service and would like to clear up any confusion: 1. The testicular supporter does have safeguards in place so that automatic returns are not permitted. This is due to hygiene reasons. Like most retailers, underwear cannot be returned used or tried on. We authorize on a case by case basis after the customer has confirmed that it has not been used. We have done this on many occasions in the past for the testicular supporter. I'm sure you can understand our position of not wanting to re-sell testicular supporters that have been tried on in the past. We're working on trying to make this process more transparent and easier via our returns portal but it's not as simple as it only applies to 3 products out of 200. 2. Automatic 45 day returns and exchanges apply to every other product except for the testicular supporter and jockstraps. It's simply untrue that this is not the case. You can view our reviews here and see customers have mentioned our free returns policy many times. We operate with the notion that a happy customer is a returning customer. So we always try to make sure the experience with us (even for refunds) is a positive experience. https://www.bodyheal.com.au/pages/our-reviews 3. It's also untrue that we do not process refunds back to banks or credit cards. Store credit only applies to customers who pick that option in the returns portal. 4. We see one attempt in trying to reach us via email where you received an automated response with the link to your returns portal. It was clearly labeled as automated and the message also mentioned should you need extra assistance you can reply back to the email. Should you have indicated your intention to return the testicular supporter and confirmed it hadn't been worn we would've happily arranged the return for you. In saying that, can you please confirm the testicular supporter hasn't been tried on and has the original packaging? We'll happily arrange the return label. Thanks, BodyHeal

Posted 1 year ago

“Mail was a bit slow. Would recommend express mail.”

Helpful Report

Posted 1 year ago

Hi! Thank you for your feedback regarding the speed of your mail delivery. We apologize for any inconvenience caused by the delay in delivery. We understand that time is of the essence, and we appreciate your recommendation to use express mail in the future. Please note that your order was shipped out promptly and is still within the shipping time frame for standard post. However, we strongly advise our customers that if they need the support urgently, we recommend using Express Post. We will take your feedback into consideration and ensure that we provide the fastest and most reliable service possible. Please do not hesitate to reach out to us if you have any further concerns or feedback. Thank you for choosing our services, and we hope to continue to serve you in the future.

Posted 1 year ago

“Excellent and prompt communication.”

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Posted 1 year ago

Hi Nicholas! Thank you very much for your feedback! I'm glad to hear that our communication and prompt delivery has met your expectations. If you need any further assistance, please don't hesitate to reach out to us. We are always here to help.

Posted 1 year ago

“Excellent!!!”

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Posted 1 year ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you fo your purchase1

Posted 1 year ago

“Good service good products fast delivery”

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Posted 1 year ago

Hi Peter! Thank you for your positive feedback! We strive to provide excellent service, high-quality products, and fast delivery to all of our customers. We appreciate your business and hope to serve you again in the future. If you have any further needs or questions, please feel free to contact us anytime.

Posted 1 year ago

“I am delighted with the BodyHeals iMak gloves. The relief of aching and cold hands is almost instant. So easy to drive my car, and turn the pages of my book. The delivery time was quick too. I highly recommend the iMak gloves.”

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Posted 1 year ago

Hello Heather! Thanks for your positive feedback on the IMAK Gloves. I'm happy to hear they've been helpful in relieving your hand pain and coldness, and that they're easy to use for driving and reading. It's great to hear that the delivery time was also quick. Your recommendation is appreciated and I'm sure it will be helpful for others who are also looking for relief from hand discomfort. Thanks again for sharing!

Posted 1 year ago

“Great service, quick, easy to return.”

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Posted 1 year ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are happy with our service. We aim to keep our customers happy and satisfied. Thank you!

Posted 1 year ago

“I had originally ordered the wrong size, but Body heal corrected thulis immediately when I contacted them. The item I received exceeded the quality I expected and the delivery was very quick.”

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Posted 1 year ago

Hi Ian! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“Excellent service prompt delivery”

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Posted 1 year ago

Hi Graeme! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks!

Posted 1 year ago

“Excellent service and great products”

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Posted 1 year ago

Hi Lynette! Thank you for the positive feedback. We're glad that we've hit the mark for you and that the products support your well. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks again!

Posted 1 year ago

“Needed a large waterproof cover for my 17 year old son’s broken leg. Ordered online and arrived very quickly. Absolutely perfect, does not allow any water in at all and is relatively easy to use. Don’t waste your time with garbage bags and tape!!”

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Posted 1 year ago

Hi Georgia! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“No issues, was as I expected.”

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Posted 1 year ago

Hi Christine! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Order was processed and delivery was exceptionally quick. The product is exactly what I needed and is excellent quality. I won't hesitate to use you again.”

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Posted 1 year ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Service was great and delivery was quick and I was kept up to date.”

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Posted 1 year ago

Hi Sandra! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“I am always a bit skepitical about ordering from a new website, but reviews were good so I placed an order for a Thumb Guard. The process was very professional so I felt comfortable straight away, and was kept informed of the status until it arrived. The delivery time was excellent aswell.”

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Posted 1 year ago

Hi Margie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Very polite staff.prompt delivery. Highly recommended .”

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Posted 1 year ago

Hi Kerrie! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

Body Heal is rated 4.8 based on 2,253 reviews