“I placed an order for 2 items on February 21st 2019. Their policy says processing time takes 2-7 days but it is now March 11th and one item has “shipped” but the tracking number is invalid. The other item is still “processing” even after 12 business days. The company does not respond to my emails about when the parcel will arrive. I will never order from here again.”
“Hello. I actually give this store a zero, but wasn't an option. There service is TERRIBLE. Took almost 2 months to receive the dresses and when did get them were NOT the color that it showed. I order an adult medium and the dress fit my 70lb 11 year old daughter. Try to return but they claim this 36.99 dollar horribly made dress was on sale and therefore could not return. This place is a joke. Has an USA address but comes from China!!! I recommend NOT EVER buying from. Terrible terrible terrible. I was skeptical about buying from and should of not. I am out 68 dollars.”
“If I could give 0 stars, I would. Do NOT purchase from this company. I ordered a dress on 2-13-19...still no dress and no shipping information. I have reached out to this company and they keep telling me to track my package using the shipping information (they provided a tracking number that takes me to the USPS website and I get a message stating “it will be available when the shipper provides an update or the package is delivered to USPS. Check back soon."
DO NOT PURCHASE FROM THIS COMPANY!!”
“Not worth it. They deliver out of China and their materials and patterns look way different in person than they do online. Honestly save your money and time. Can't believe I fell for buying off this site.”
“I placed my first and last order march 7th... Still have not received my package. Upon ordering I was bombarded with e mails offering me a free item, 70 percent off, etc. Immediately knew i made a huge mistake.”
“Deceptive company so far. Tried to make a purchase from an ad on Instagram. Had some amazing deal advertised. Made a purchase and have been waiting a long time to even get a confirmed processed order but the money left my account immediately. Still haven’t received info on my order so I reported them as fraud through my bank account. They finally reached out to me saying read the fine print FAQs. Turns out... They take over a month to process an order but take your money the second you place an order. The phone number is not even a real one you can call. You can only contact by an automated email system. That’s fishy. I wouldn’t buy from here.”
“I purchased 2 dresses for vacation and it took over 14 business days to ship put so they came in after I left for vacation. I asked to return the dresses that are unopened since I had to make other arrangements and apparently they have a no return policy.”
“I requested a cancellation of my order before shipping. They ignored my request and still shipped the package in January 2019. The tracking number doesn't pull out any information, and I still haven't received it yet as of 3/6/2019.”
“I order some stuff on this web site on the 28th decembre 2018. We are on 06th March 2019, I never received my parcel. Since 22th Juanuary it's in China, changing post office or platform.
NEVER ORDER ON THIS WEB SITE. Keep your money and you will save your money and time !”
“CAUTION!!!
I placed my first and only order on Feb 25. It is March 5 and there has been zero response. They state it is not shipped and is an "international" order. I wrote via email to customer service and still no answer. I am very worried that they can and will scam my credit card!”
“If I could give negative stars I would. Awful customer service. My package said arrived and I never received it. I emailed the company and they told me to contact usps. I attempted to but they denied my request as I had no information such as type of packaging, address it was shipping from or anything. This dress was supposed to be for my wedding rehearsal. I’m very disappointed in this company and would advise you to shop elsewhere for any important event or if you actually want what you pay for.”
“Run for your life! Do not order, total junk. Will not refund, will not return unless you pay shipping which is 70 $ using a tracking number. Total scam artists. Don't be stupid like me. Never again China!”
“There is no professionalism with this company. For one, the images of the "models" are fake. The clothing is not the same kind of material promised, i.e. it's cheap and thin. The stitching is not done correctly and looks off centered. It has been over 3 months since I made the initial order and I still have not receive the last item. I've been in contact with their support team and they give me a bunch of excuses about how it got lost or whatever nonsense. The tracking numbers for all of my items were faulty. I kept receiving an error message when attempting to track them. It's really unfortunate because I liked the images online, but they are nothing like the pictures. Good luck to those who still choose to order from them.”
“Complete SCAM company. You will get shower curtain material that looks nothing like the picture. Made in China sweat shops. They will not issue refunds for any items on sale which is everything on their website. Even though they advertise free returns, after doing a lot of digging in fine print it says no refunds on sale items. Please to prevent hundreds of others from getting scammed report this company to Federal Trade Commission so they can be taken down. What they are doing to consumers is downright evil. https://www.ftccomplaintassistant.gov”
“I ordered two dresses from Boho Factory about a month ago. When they arrived I was incredibly disappointed in the quality of the material. It was cheap, paper thin, and looked completely different online. When I tried to contact Boho Factory for a return label, they would not refund the order because it was past the 15 day period. In reality, I emailed them initially on the 15th day, but it took them two days to email me back. I am now out $65 since they would not refund me.”
