“Swimsuit delivered faulty. Sent email and pics and wanted full refund. Said would only refund if I pay the delivery recorded delivery to the USA! never buying from them again. Very poor quality goods and virtually impossible to get a refund even if item faulty.”
“Terrible. Over 35 days for dress to arrive. Fake return policy — hidden in the details on the FAQ page even though “Free Returns” is posted right by the dress. Apparently anything discounted doesn’t have free returns BUT everything on their site has a discounted price SO it’s a FAKE return policy. Said I could get another item sent to me free with just $33 shipping?? That’s as much as the dress cost practically so I don’t see how that is a good deal. Poor quality dress as well. Stay away from this scam company.”
“This company is a complete scam! Everything comes from China, took 2 months to get my order and 1 item was never even delivered! It is extremely cheap materials made unproportionally and the stitching is terrible. The item I received had a rip in it, was completely see through, the tie string was a shoe lace material and the boob portion was so small it wouldn’t even cover my nipples (and I’m a 32b). When I asked for a refund they only offered for me to pay shipping costs on another item when I didn’t even receive the first item I already paid for! Still have never even offered a refund! This is a joke do not order from this site. Even though they claim “70% off” the items are not worth their original quoted values or even their discounted values as I would not even want the item I got for free because it is simply unwearable.”
“Quality of the dresses were poor, one had a long pull through the fabric and stitches out. The other was seen like a box. Not the shape like on the models. The sweater purchased was not white but a cream colour and very cheap thin fabric for a knitted sweater. All fabrics were cheap. Nice patterns but cheap. Shipping took 3 weeks. And return policy sucks as you pay shipping for their shitty quality.
I have bought maxi dresses online and been happy with the proce quality and shipping. Boho factory not so much.”
“The dresses are inexpensive but not made very well. Luckily one of the dresses I ordered was not needed for an event because I ordered it on black Friday and just received it on April 24th (took 5 months to ship). They're pretty dresses, but I guess you get what you pay for as far as shipping and quality go.”
“Poor poor quality!!! Dress looked so cute in the picture but in reality not even close. Total epic fail of expectations vs reality. It looked and felt like the cheap disposable paper like gowns you put on at a doctors clinic. It didn't cover the crotch either and was missing a string to tie together. Also slow shipping, came from China. Wish I would have read reviews on this company prior. Took a risk and a total fail. Stay away!!”
“ABSOLUTELY TERRIBLE! I ordered a dress, then within minutes tried to cancel it; emailed their customer service, they told me they would take care of it, then a few days later said that it had already been processed and shipped. I asked them how that was possible since I emailed literally within minutes and got a response within 24 hours.
DO NOT ORDER FROM THIS SITE!”
“Terrible quality clothes, awful customer service, no refund. They offered a 6$ store credit, seriously they did. One dress wasn't even made right. I emailed saying my crotch wasn't even covered in the dress and they asked for a photo of said dress on me to prove my crotch wasn't covered by it. And yes they were serious. Worst company I have ever ordered from.”
“Got scammed by these guys, they told me they could offer me trade price in exchange for advertising the clothes on Instagram. I later found the same dress for the same price or even cheaper!
I feel so stupid right now for falling for it, and need to warn others to stay away from this company.
And, like everybody else here, they are not answering me about a refund.”
“Definitely DO NOT RECOMMEND. Worst refund policy I have ever seen.
Also, despite the fact that Boho Factory DID NOT DELIVER some items I actually paid for - they refuse to refund relevant amount. Instead, they keep offering a discount or voucher - which I am not interested in and have repeatedly declared so. Seems their customer service responses are generated by robot. In any case, terrible service and experience.”
“Most awful company I have ever worked with. The quality of their items was cheap and when trying to return the item I had multiple issues. I attempted to call the number on their website but it always disconnected me saying that all lines were busy. When I sent not only one but two emails they were inconclusive and unhelpful. I do not recommend ordering anything from this company!”
“DO NOT BUY FROM THIS COMPANY. I saw a dress I was really excited about from my upcoming vacation. I ended up buying 2 dresses and only received one. I reached out to the company to ask for the dress, they were willing to give me a "voucher" in which I asked them to just send the missing dress. They would so I asked for a refund which they also would not do. There was NO way I was going to put my credit card information in that company again. I am not one to put reviews but this company should NOT RIP PEOPLE OFF. Please save your self the trouble, the dress I did get is cheap and crappy material. Nothing like the picture.”
“Guys, STAY AWAY. I'm actually not even mad at the horrible dresses I received. They are sooo bad that it's actually hilarious. I seriously need to submit my photos to one of those "online shopping expectations vs reality". The dresses are NOT the same as the photos. I'm pretty sure the company has workers somewhere in Asia that put together the dresses based on photos they find on the internet from other online stores. In fact, the dress I ordered called "Feel my Heat" is the exact same one they show on Walmart's page but it's called "A Blue Man Summer Dress". Oh, and not mention the fabric they use is of horrible quality. As in, you can see my tattoos underneath horrible. The other one I ordered was completely different than the one advertised on the photo. AND it had the shoulder straps sewn on the wrong way, with the stitches showing through! WTF? Seriously. DO NOT BUY FROM THIS COMPANY! This was the worst $70 I spent but at least I got a good laugh out of it cause I look like a potato in a sack with one of them and a potato in a sack with flowers in the other. Hahahah!”
“Horrible company. There is no return policy like they tell you there is. Products take forever to come(8weeks) and comes with no invoice or proof of purchase or return info. It's up to you to research on the internet and try an find it. And when you do,they dont answer you. Their return policy is only 15 days so they deliberately ignore you so your time is up. Their clothing is if material you would never put on your body and looks nothing like the picture! Very poor quality. And if you dont listen to my advice and order from them,use American Express. I used my Bank of America Vis card to dispute my order and they totally stood behind this company even tho they admitted it was wrong and unfair but they were standing by a law. Total BS! I don't know that American Express for sure would have done any better I just know in the past they've always stood behind any dispute I had ever made. I regret not using them because of a lower interest rate but I am canceling my Bank of America Visa due to this experience. Please warn your friends and family about this company. Their pictures on their website look beautiful ut it's not what you get,in my experience with them.”
“I was wrong on my last review. The return policy is only 15 days,not 30 days like I originally wrote. They deliberately do not answer you in time so that this time has passed and they cannot refund you. It's a scam and a horrible company do not buy and if you do it's your own fault! poor, poor quality of clothing. looks nothing like what they advertise. Clothing is like it's made from a cheap curtain,not real fabric you would ever put on your body!”
“I would give them a no star,not even a 1 if it was a option. Horrible return policy....oh wait,there is no return policy!! As a consumer you have no rights. Whatever you order and whatever you get , you are stuck with. I even disputed with my credit card and they stood by this horrible company. So I will be canceling my credit card,which was Bank of America as well. I suggest if you insist on ordering from this company that you keep that in mind and use an American Express card because they are usually best at Disputing charges. I do not recommend that you order from this company because of this and the quality of their items is total trash and is not how it looks in the pictures. It comes from China with no paperwork or in voice and no return information. If you email them they deliberately take their time to get back to you so that their 30 day policy is up and then they turn around and tell you it's too late. And their return policy is total BS! It's a shame that these credit card companies don't stand behind the consumer and allow this to happen.”
