Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

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Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Ely branch today 10/4/24 I can only speak highly of the help given to me by Tulin and Jeanette and have found them both always so helpful and would recommend the Ely branch store. Keep the good work up girls.”

Helpful Report

Posted 1 year ago

“I have also fallen foul of the terrible returns policy. Unable to get my size in store l was advised by staff to order online. The item was to small and l went back to the store only to be told l had to return by post and cover the cost. Evri are recommended for return and l have had an awfull experience with them who lost a parcel l was returning and it took me 4 months to get my money back So l will never shop in Bon marche again This is not customer service it is a con.”

Helpful Report

Posted 1 year ago

“I returned a parcel by evri to you and still haven't heard whether you have received it yet that was two weeks ago. How long does it take evri has said its on the way”

Helpful Report

Posted 1 year ago

“I will definitely not be ordering anything from Bonmarché online again. I paid by PayPal as it is a safer way to pay online and have now been told I need to pay the postage to return the item as cannot be returned to the store. Dreadful returns policy! Who ever packed the parcel had already peeled the returns label and attached to the bag.”

Helpful Report

Posted 1 year ago

“Purchased 2 x pairs of trousers . Cost of delivery and return was a third of the price for the goods!!! Returned a week ago and still no refund! We wouldnt use this company online again.”

Helpful Report

Posted 1 year ago

“Had to send the goods back, parcel was lost by courier. I have proof of postage. Bonmarche don’t want to know and won’t refund my money. Basically they are just passing the buck as the courier has said they will refund Bonmarche if they ,refund me!!!!! Another customer lost”

Helpful Report

Posted 1 year ago

“Been in bonmarche shop in Skegness today staff always so helpful and kind top marks to them”

Helpful Report

Posted 1 year ago

“the clothes have got very bad i got to take things back to them all the time and their not worth the money you pay for the clothes .”

Helpful Report

Posted 1 year ago

“First and last time ordering from bonmarche had to return item, can't even get arms in dash jacket, then to pay fir return. Another customer lost.”

Helpful Report

Posted 1 year ago

“Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear”

Helpful Report

Posted 1 year ago

“Terrible returns policy. Beware if you pay with PayPal you can't return free to store you have to pay to return it by post I shan't be buying from them again”

Helpful Report

Posted 1 year ago

“Cannot order online with debit card. Will only accept credit or paypal”

Helpful Report

Posted 1 year ago

“Cannot understand why purchases through PayPal need to be returned by Evri at a cost of £2.99 and not refunded at a store. Will not be buying here again.”

Helpful Report

Posted 1 year ago

“Tried to return online order to store. Won’t refund because I used PayPal. Other stores able to refund a PayPal transaction with no problem. Now I have to pay postage costs to return. Won’t be shopping there again. I wish I had read reviews before buying.”

Helpful Report

Posted 1 year ago

“I love Bon Marche clothes and I would like some ladies straight legged trousers, which for months whatever I choose, there is the usual (e-mail when in stock) Now looked at coats there is the same phrase on each one. Why are they advertised online if they haven't got them and never do? PS I haven't ordered anything very recently as can't get what I want (always out of stock)”

Helpful Report

Posted 1 year ago

“Use to love to shop in Bonmarché, like so many others have been caught out today. Ordered on line, paid through PayPal to add extra security while shopping online, and it gets paid to Bonmarche straight away, so they have definitely got your money and you have paid for your items, went into town to collect order from Bonmarche which was my chosen store, where I collect my clothes from, one item came up too small, asked to change for bigger size, and then get told basically you can not do this as you paid through PayPal, you need to return it, “ok please can I return it” sorry you basically cannot return it here, because you paid through PayPal, you have to take it home and take it to an Evri parcel shop”. Just tried to return it through Evri, now I need to pay £2.99 to return a Bonmarche jumper, because Bonmarche have changed the terms, if you pay through PayPal , you can collect your items from a normal Bonmarche shop, you cannot exchange in shop, etc, so please be very careful how you pay for your items, as something that should be simple has basically cost more money and time delay.”

Helpful Report

Posted 1 year ago

“If i could give 0 I would. very disappointed that Ellesmere Port shop close on a Sunday 26th Nov. I have just got home from there, there was at least 5/6 people waiting for it to open. but I noticed that opening times say its closed on a Sunday. I wont order on line as its far too difficult to send back and wait ages for a refund, as this is my only day off I am very upset of my wasted time,petrol. and family time all because the shop was closed”

Helpful Report

Posted 1 year ago

“I too have been caught in the trap by paying with my PayPal account. I have found the whole episode very distressing. The customer service person person at Bonmarche head office was very off hand and had a couldn’t care less attitude . Time passes and I am out of pocket just how long does Bonmarche take to generate a refund. I call it shady practice, I could use a stronger description but we are not permitted to print how we feel. Shame on this company, they ask lower down how easy was it to get a refund. I’m still waiting, no tick box for thst”

Helpful Report

Posted 1 year ago

“Like many other reviews it is not clear on the invoice that you cannot return to store if you have paid via PayPal. It now costs to return items and it takes a long time for the money to be repaid. I will not buy this company again either in store or online. Very disappointed.”

Helpful Report

Posted 1 year ago

“Have been into Torquay branch today.. I would like to say a huge thankyou to Alison who went beyond all to help me choose some new clothes. Amazing naturally friendly lady.. And not forgetting Harriet ...”

Helpful Report

Posted 1 year ago

Bonmarché is rated 3.1 based on 223 reviews