Bonmarché Reviews

Name: Bonmarché
Rating: 3.18

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

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Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase jeans wrong jeans were sent so I had to pay to return them Still waiting for refund for jeans and postage complained to head office was asked for more details which I replied this person called Trish has completely ignored me I will think twice about ordering again”

Helpful Report

Posted 3 years ago

“Bought items online, had to return one item, lost returns slip, so drove from my home to nearest store which is about 10 miles, to be told In store as I didn’t have full invoice that they would need to phone customer service dept, which is closed on a Saturday!! So could only offer a credit note, or wait till Monday, come back and they would phone, or I could phone customer service myself. The item was in original bag with all tags in tact, so would be back on the rack as soon as I left. I had to take a credit note and have no idea when I will be able to use it as can only be used in store. Absolute joke of a company, will definitely never buy from them again”

Helpful Report

Posted 3 years ago

“Can't believe you need to pay for returning an Item, its crazy that in these times with the increase in on-line shopping that we have to pay for a return....”

Helpful Report

Posted 3 years ago

“Brought 3 pairs of jeans at the beginning of April had to send them back as I needed a bigger size. Hermes came and collected them to returned to the company. I’m still awaiting a refund of £54, when I contacted customers services the member of staff said that PayPal were bouncing the refunds and that a manager was trying to sort out the problem. I contacted PayPal and apparently this isn’t the case the problem is Bonmarche so I have now had to open a dispute to get a refund through PayPal. Won’t be using the online service again with Bonmarche if refunding people is going to be such a problem, such a shame as I always trusted this company. Looking online there are many customers who are also experiencing problems with getting refunds. Very poor and disappointing”

Helpful Report

Posted 3 years ago

“Excellent delivery.”

Helpful Report

Posted 3 years ago

“As you haven't seen fit to publish my review even though you sent me an email requesting one I thought I would submit one direct to you on here. Your utterly incompetent carrier Hermes lost the item I had ordered with next day premium delivery. No offer was made to redespatch the item and I simply got an email five days later to say the item was lost and I would be refunded. This was extremely annoying and disappointing as the item was a present.”

Helpful Report

Posted 3 years ago

“Customer service is awful rude staff i have always bought from this shop for years but never again.”

Helpful Report

Posted 3 years ago

“The returns policy is dreadful, do not collect , have to use Hermes , Parcel shop or Post office, I do not have facility to print of label , Bonmarcha have been no help at all now have £70 worth of goods I cannot return . From a 73 year old disabled self isolating . Will never use this company again.”

Helpful Report

Posted 4 years ago

“Ordered two tshirts and two trousers . After week they called and said that they don’t have the trousers which I chose. But they will send the T-shirts. Haven’t recived my order in two months. When I call to the office, they say that they can’t do the refund. Very bad experience.”

Helpful Report

Posted 4 years ago

“I have been a customer with Bonmarche for a number of years and have always considered them a good company to deal with; that is until my recent returned parcel to them, has been undelivered by the post office. Happy in the knowledge I had a post office proof of posting receipt I rang Bonmarche helplin e enquiring about my refund and the representative there made a note and said she would action the steps necessary to refund my money. In order to put the matter in writing, I wrote to customer service and outline what had taken place, only to be told a different story, that Bonmarche are not like all other companies I have dealt with, inasmuch as they won't refund, until my parcel turns up at their warehouse, leaving me to pick up the tab of £74 for goods I don't have and which I have returned to them and have proof of postage of doing so. I am a 75 year old pensioner who cannot afford to lose almost the equivalent of a week's pension because Bonmarche has a policy of not accepting proof of postage to reimburse me for goods I have sent back. To be honest I am shocked at the way I have been treated. This isn't what loyal customers deserve or expect in my opinion and I am very saddened and disappointed that Bonmarche thinks that this insensitive behaviour is acceptable to their elderly customers. I have a lot of friends who feel the same and are as disgusted as I am.”

Helpful Report

Posted 4 years ago

“Awful staff and customer service they need retraining very rude.”

Helpful Report

Posted 4 years ago

“Worst customer service ever, keep items that don’t belong to them , ignore emails, and make you pay for items you don’t have, don’t go near this company if you don’t want ripped off.”

Helpful Report

Posted 4 years ago

“My experiences at my local Bon Marche have previously always been good - good quality clothes and efficient and pleasant staff. However, I recently bought a pair of black jeans and, as always when buying jeans (usually from elsewhere), I gave them a gentle wash before the first wear. The colour immediately faded tremendously and the jeans look worn and very old. I have worn them once and on that occasion felt that they appeared so old and scruffy that I am going to take them to a charity shop. I know they were very cheap (£18) but I shall not buy jeans at Bon Marche again as this pair has been a complete waste of money. I would advise other customers to avoid jeans from the store too.”

Helpful Report

Posted 5 years ago

“Walsall Store Visited today (25/10/2019) during my lunch break to collect an on line order so was pushed for time. Tried on & kept 3 of the items but wanted to exchange the 4th for another design. Both female assistants (especially the blonde one) on the till were unprofessional and unhelpful saying the exchange could not be done unless I paid a further £3.60 for an item of the same price, which should have had 20% off. They then offered me my 10% bonus off instead but but then said that couldn't be done either. The manager was called and completed the transaction without any delay even though the blonde assistant kept saying you won't be able to do it!. Unprofessional, rude staff. They could do with some customer service training. Manager was the opposite so, thank you to him. He was calm, professional & treated me with respect”

Helpful Report

Posted 5 years ago

“West Bromwich Store Went to the above store for nightclothes for my mother. Great sale. Buy one get one half price. Took two nightiies to till to be told they were not in the sale. Assistant checked the rail and said staff had made a mistake with the sale stickers. Good customer service would have been we will honour our mistake but no it was 10%discount or no sale. If the queue wasn't so long I would have argued the point. I will not shop again due to bad customer service. Maybe head office should speak to the staff to get labels sorted.”

Helpful Report

Posted 5 years ago

“ordered cardigan on line and very pleased with purchase but bought 2 tops instore were to long and first time wearing it stretched to3 sizes bigger.”

Helpful Report

Posted 5 years ago

“Tried twice this week to shop in wy vele bon marche. Both times too busy with just one member of staff working. Ridiculous on a savings week, wanted to place an online order but knew t would take ages, Have just given up, management need to manage so there is enough staff”

Helpful Report

Posted 5 years ago

“Fluide à lire fantastique Favbook est très sympa comme site. Pour ceux qui aiment lire.”

Helpful Report

Posted 5 years ago

“Great deals to be had, slightly long wait to have my order delivered yo store then had to call to see if it had been delivered. Overall very pleased with purchase, just lack a little customer service.”

Helpful Report

Posted 5 years ago

“Brilliant choices and everything fits perfect,also really good quality.”

Helpful Report

Posted 5 years ago

Bonmarché is rated 3.2 based on 212 reviews