Bonmarché Reviews

Name: Bonmarché
Rating: 3.11

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited your Burgess Hill shop today. I Took a very elderly lady who is partially blind , in a wheelchair and has Dementia to get her some much needed replacement clothes. I was greeted by a very helpful assistant called Hazel who became our personal shopper. Her customer service was second to none. She asked what we needed and what colours we liked. She picked out a range of items and then helped the elderly lady try them on. We ended up buying 15 items and my elderly friend came away a very happy person. Shopping like this can be a very stressful event but Hazel took the stress away. I will definitely go back to this shop and would recommend this service to others.”

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Posted 3 years ago

“I shop in the Bon Marche West Orchards Coventry and always find the staff particularly Sharon very helpful and pleasant. Thank you.”

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Posted 3 years ago

“In error put only 2 stars.”

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Posted 3 years ago

“The response I have received from this company is abysmal, I had a complaint about a faulty shirt so rang customer complaints who told me to email their complaints department, so I emailed them 3 times with absolutely no response. I then wrote to their CEO again no reply. THINK very carefully before buying from this company.”

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Posted 3 years ago

“Placed an order online and delivery was very prompt. Each item was beautifully packed, true to size and reasonably priced. Very impressed”

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Posted 3 years ago

“Excellent delivery.”

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Posted 4 years ago

“Fluide à lire fantastique Favbook est très sympa comme site. Pour ceux qui aiment lire.”

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Posted 6 years ago

“Brilliant choices and everything fits perfect,also really good quality.”

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Posted 6 years ago

“I always shop at Bonmarche as the clothes are nice and as i am tall i can get trousers to fit also skirts. I had 2 gift vouchers at christmas from my daughtets who know i shop at bonmarche. Have just brought 3 jumpers with the vouchers.”

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Posted 6 years ago

“Always very helpful and nothing is too much trouble.”

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Posted 6 years ago

“This is an easy to navigate website which offers styles of ladies clothing for all ages. The plus for me is that they offer leg length 25" which lots of fashion stores do not.”

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Posted 6 years ago

“I ordered two dresses on line,we’re £35 down to £28 when I took them back to store for return I was only rebated £22 each dress so it means I lost £ 12 not happy”

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Posted 6 years ago

“Ordered a jacket that I had saw in shop but my size wasn't there, so went online & found it. I've used there online sight before & the service from them has always been good. Would recommend them”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Great choice,uptown date fashion ,great offers,delivery fab.”

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Posted 6 years ago

“I always get good service and goods from Bon Marche. Easy to order from their website and goods arrive in the time stated. I would recommend them to anyone.”

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Posted 6 years ago

“Very helpful and friendly”

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Posted 6 years ago

“Good fashion's never been disappointed”

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Posted 6 years ago

“Easy to order and full descriptions. Returns are so easy to do - take them to the local store within 28 days and they do the full refund in store.”

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Posted 6 years ago

“Good customer care”

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Posted 6 years ago

Bonmarché is rated 3.1 based on 223 reviews