Bonmarché Reviews

Name: Bonmarché
Rating: 3.18

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

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Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received £5 00 birthday voucher from Bonmarche in March online shop only tried to order item would not accept code called at West Bromwich shop very helpful was told to contact customer services as there was a problem phoned at least 4 times with no response now the voucher has run out why bother to send BIRTHDAY VOUCHER if you can't use it I will never use Bonmarche again”

Helpful Report

Posted 2 years ago

“The item I purchased still had the security tag on it and a small rip to the stitching, returned by post and had to pay postage, so all in all with delivery and postage charges, the purchase was expensive. Will think twice before using Bonmarche again for online purchases”

Helpful Report

Posted 2 years ago

“Visited the Port Talbot store yesterday and can't praise the staff enough. They were very helpful and pleasant, they were helping myself and another lady and were very knowledgeable.”

Helpful Report

Posted 2 years ago

“Visited your Burgess Hill shop today. I Took a very elderly lady who is partially blind , in a wheelchair and has Dementia to get her some much needed replacement clothes. I was greeted by a very helpful assistant called Hazel who became our personal shopper. Her customer service was second to none. She asked what we needed and what colours we liked. She picked out a range of items and then helped the elderly lady try them on. We ended up buying 15 items and my elderly friend came away a very happy person. Shopping like this can be a very stressful event but Hazel took the stress away. I will definitely go back to this shop and would recommend this service to others.”

Helpful Report

Posted 2 years ago

“Refused to refund me for two sets of goods returned. Told me to contact Royal Mail!”

Helpful Report

Posted 2 years ago

“I ordered two items from Bonmarche and I was waiting for this two weeks. When I picked up my order from the shop I have been told that in case I would like to do return, the one of my two items has to be returned directly to the sender for which I need to pay, so the return postage cost me £5.00. You can pick you order up from the store for free but not necessary you have free returns. This was my first and last purchase online from Bonmarche.”

Helpful Report

Posted 2 years ago

“Ordered some items online. Never again, had to return some and my only option was by post with quite high charges. So will never order from them again”

Helpful Report

Posted 2 years ago

“Horrendous customer service in the Bolton store. Extremely rude staff who humiliated an elderly woman and left her in tears. Would never go there again.”

Helpful Report

Posted 2 years ago

“I shop in the Bon Marche West Orchards Coventry and always find the staff particularly Sharon very helpful and pleasant. Thank you.”

Helpful Report

Posted 2 years ago

“Wished I had read the reviews on here before I had ordered. Rude unhelpful store staff, initially told couldn't return items online that were paid for through pay pal (my daughters christmas gift to me) but if debit card presented would be able to. Daughter took debit card, staff took the card out of her hand and looked at it, then told she couldn't have return as the it was her name on the invoice (which it wouldn't be when she sent it to me) but if she took my debit card she could have the refund (not my money). So after the cost of 2 trips to a shop, decided to return by post at the additional cost of £4.20. Now 3 months on after items return, have only just received some of the amount owed and I am awaiting to see it the rest is going to be refund. Never shopping there again”

Helpful Report

Posted 2 years ago

“I have bought Susie Slim Leg jeans for many years and have been delighted with them, however I bought three pairs recently and they are dreadful quality. The fabric is thinner and when washed they have lost a lot of colour, especially the black ones. I’m now looking for alternative jeans which I’m so disappointed about. Maybe this is due to a new supplier Bonmarche”

Helpful Report

Posted 2 years ago

“Excellent service,skirts are lovely,would recommend.”

Helpful Report

Posted 2 years ago

“I wish I had read the reviews before I bought my items online. Sent one item back and had to pay for the postage. Shan't shop online with Bonmarche ever again. No store near me either anymore so lost my custom that's for sure.”

Helpful Report

Posted 2 years ago

“In error put only 2 stars.”

Helpful Report

Posted 2 years ago

“I was in Castleford store with my mum in law on monday and I saw a staff member shouting at another staff member in her face . The girl that was getting shouted at was only small and I felt really sorry for her as all this was in front of staff and customers. I don't think this is professional at all infact I think it's disgusting. I personally will not be shopping at your stores again and my husband and his mum will not be either even though she has shopped with you for years . Some staff should not be in customer service!”

Helpful Report

Posted 3 years ago

“Ordered a top in my normal size (which I’ve in before) but this wasn’t least 2 sizes too small! Then to add insult to injury I had to pay to return it!! Not happy at all! Ps: I should say I am not near any of their shops.”

Helpful Report

Posted 3 years ago

“Returned trousers 5 weeks ago.. paid return postage.. no refund and rude uncaring customer service agent who said I need to take it up with Royal Mail !!! This isn’t the first time and I’m still awaiting my refund”

Helpful Report

Posted 3 years ago

“The response I have received from this company is abysmal, I had a complaint about a faulty shirt so rang customer complaints who told me to email their complaints department, so I emailed them 3 times with absolutely no response. I then wrote to their CEO again no reply. THINK very carefully before buying from this company.”

Helpful Report

Posted 3 years ago

“I would never buy from this company! Their courier broke my letterbox and I have been waiting months and months for compensation promised. No reply from last enail so called and was assured a call back… nothing This company will leave you will a hole in your door with only a carrier bag to cover it.”

Helpful Report

Posted 3 years ago

“Placed an order online and delivery was very prompt. Each item was beautifully packed, true to size and reasonably priced. Very impressed”

Helpful Report

Posted 3 years ago

Bonmarché is rated 3.2 based on 212 reviews